Got parts quickly for a much needed repair. Very helpful staff in parts…read more Would have gotten the vehicle repaired by the service dept but there was a four day waiting line. Too bad they closed the dealership in Ellsworth.

ZERO STARS -- $3,519.65 SPENT, FOUR VISITS, SAME PROBLEM Our…read moreVolvo XC60 had an intermittent problem with the doors locking and unlocking. Sometimes they would unlock, sometimes they wouldn't. Sometimes they would lock, and on occasion, they could actually leave you locked inside the vehicle. We took the XC60 to Darling's Volvo, expecting a Volvo dealer to have the expertise to diagnose and repair the problem. What followed were months of expensive repairs with no resolution. January: $200.85 "Diagnostics." We were told the key fobs were the problem. New key fobs: $1,009.28. The problem continued. February: Back to Darling's because the doors still weren't locking and unlocking properly. Appointment made. April: Wiring in the vehicle was repaired, along with work on the driver 's-side door lock and tailgate latch. Required us to rent a car for 4 days.: $2,309.52. The problem continued. (By this point, we had paid Darling's $3,519.65 and still had essentially the same problem we originally brought the vehicle in to have repaired.) August: Back again with the same issues. This time, we were quoted approximately $740 for the tailgate latch and another $1,200 to rewire the vehicle. That was enough. After spending more than $3,500 without resolving the problem, we were now facing another approximately $1,940 in proposed repairs. We had become so frustrated that we were actually considering trading the vehicle. It seemed clear they COULD not or WOULD not fix the issue. Instead, we took the XC60 to our local mechanic. The OEM latch from Volvo- $71 (not 740). Labor to install- 1 HR. Their bill was $189.15. Problem solved. That is perhaps the most frustrating part of the entire experience. After four trips to a Volvo dealership, thousands of dollars in repairs, and proposed additional work, another repair shop resolved the issue for less than $200. I understand that modern automotive electrical problems can be difficult to diagnose. What I cannot understand is repeatedly paying substantial amounts to address the same complaint without resolving it, and then being asked to spend still more money on additional repairs, including rewiring after wiring work had already been performed. We went to a Volvo dealer because we expected specialized knowledge of Volvo vehicles. Based on our experience, that expectation was badly misplaced. Darling's: $3,519.65 -- problem not solved. Kennedy Tire and Automotive: $189.15 -- problem solved. That comparison says more than anything else I could write. I would not return to Darling's Volvo for service, and based on this experience, I cannot recommend their repair department. Nor would I expect to ever use ANY Darling's facility for any reason in the future. I did have a few words for the service manager. They are not fit for print.

I have been doing business with Holmes Cycle for many years and although it's not a big fancy shop…read morewith techs all wearing matching uniforms and squeaky clean floors and walls, what you get is the type of place that is disappearing from the American landscap. This is a business that when you walk in the door you're greeted by the owner and head wrench turner Victor. He might seem a little gruff but he is a wonderful person that will make sure you have what you need before you leave and if you want something of a big dealership feel you came to the wrong place, but if you want personal service, a laugh or two and piece of mind that your machine is being fixed correctly and you're still leaving with your shirt on your back, you came to the right place and I'm sure you'll be back.

I stumbled across these guys on my way to Bar Harbor. I have been needing a tire for my Indian…read morescout, and the dealer was back ordered for weeks, so I decided to pull in to see what- if anything - they could do. They were willing to order the tire for me without a deposit, indicated it would take about a week to arrive, then a week later had me come in and had the tire swapped out within the hour. They ended up being a couple of bucks cheaper than the dealership as well.

Stanley and crew are great guys and they know their stuff. They do everything from maintenance to…read morecustom machine work, all in house.

I just received my car back from getting detailed at Deans. They did an excellent job the only…read morething I would pick on is where I open my back hatch it was dirty under the handle. I think if you wash and wax that shouldn't have been missed. Other than that they got my inside looking like new remover salt and stuff that was dragged in during the winter. Wheels came out great and the my SUV shined. Other than what little was missed I would try them again.

Just picked up my Cadillac. Got the express interior for 85 bucks. Worth every penny and if the…read morecredit card machine allowed tips I would have definitely given a good one. My car looks better than the day I bought it. They cleaned and shined every nook and cranny, and it smells terrific. Highly recommend them. I will be back.

They treat you like family. I took my "new" used car there for a second opinion on a cut in the…read morepaint and some scrapes along the underside of the door. Not only did they do a thorough assessment and give me an estimate, but they also gave the car a once over and gave me their opinion (which I trusted). Needless to say, I bought the car and took it right back to them to get the side door fixed and repainted.You would not be able to tell the difference (and it was a satin pearl white color-not easy to match with all of the shades out there these days!) Tony and his team want to be sure you are a happy and satisfied customer. I definitely am!

Do NOT Trust Bernache Autobody…read more I honestly don't even know where to start with how bad my experience was with Bernache Autobody. It's been almost six months since I took my truck there for repairs after hitting a deer, and I'm still finding issues that they caused. In fact, they've caused more damage to my truck than the deer did! Here's the situation: I hit a deer while driving at 40 mph. The only damage was a dented front bumper and some broken plastic in the grill. I continued driving my truck for weeks after, and then went through my insurance to get it repaired at Bernache. After about three weeks, I finally got my truck back--and it was an absolute disaster. The bumper was crooked, they used zip ties to fasten the wheel wells, the headlight wiring was just hanging underneath the truck, the fog lights were crooked and nonfunctional, and there were missing bolts and nuts throughout the front of the truck. This was not professional work; it looked like a child had put it together. Naturally, I sent the truck back. After another week, I got it back, and the problems only got worse. The headlights were now full of water (they claimed it was because the insurance provided cheap ones) and the daytime running lights were flickering. To top it off, my truck threw an engine code related to the radiator louver--a part they had touched. So, back to the shop it went. ....My truck is relatively new and had been in immaculate condition before the collision. After the third time I got it back, I realized they had replaced several front grill pieces with cheap aftermarket parts, which weren't even damaged in the collision. It felt like they were just trying to cut corners at every turn. Frankly, I feel like they're scamming people. The work they did is subpar at best, and I can't imagine how many other customers have left that shop thinking their vehicles were repaired by professionals, only to find out they were hastily thrown together with zip ties and inferior parts. I would not trust Bernache Autobody with any vehicle. If you care about your car or truck, go somewhere else.

Gary and Dana have always been great and excellent work for my 71 flh and 78 1/2 flh.read more

Dan is a terrific RV repairman as he used to work on manufacturing RVs in Indiana so he knows a lot…read moreon "inside" information. We had a roof leak and he came out to fix it. We paid him the first time, but it still leaked a few days later so he came out again and found the leak and caulked it and then charged me NOTHING because, as he said, he said he hadn't fixed the problem yet. Very knowledgeable.

Dan does good work, but overworked because RVs are rolled out of the factories as junk. Having said…read morethat, Dan was great the first two years we used 207 RV to fix our RV. This year he is ghosting me, by not returning texts, phone calls or emails. At least could have responded saying he would no longer service our RV instead of acting like a divorced spouse.

Almost 2 months ago, my husband and I were traveling in Maine. We drove to Maine from Southern…read moreIndiana on a last minute adventure. About 100 miles from home in our 2021 Palisade with 85k miles, we realized that we were past due for oil change. We decided to continue but noticed the car was sounding a little rough ( but no dash lights) by the time we got to Maine. We stopped by Quirk Hundai to inquire about an oil change but was told that the first available was the following week. Ray Knott offered to check our oil and was kind enough to top off the oil. We just want to say that we were very appreciate and impressed by the offer. We made it to Acadia and then back home with no issues. We truly appreciate the kindness showed to us. We know that Mr Knott could have left it at "Sorry, we are booked" but we feel that he did go above and beyond and we were able to enjoy the trip and feel better about the car. His courtesy and help were greatly appreciated.

A Confusing Experience at Quirk Hyundai while shopping for an electric vehicle…read more I was ready to make the leap to EV and the Ioniq 5 was my top contender. Upon arrival, at Quirk I was greeted by one member of the sales team (let's call this person Salesperson #1), and we began discussing my needs. Partway through, Salesperson #1 had to assist another customer and handed me off to a second team member. No issue there--we test-drove the car, and I liked it. Later, I reached out to Salesperson #2 to schedule a test drive of a different trim. They were out that day but let me know the sales manager, Dave, would assist. When I arrived, Dave redirected me back to Salesperson #1, who remained helpful and accommodating. However, the EV I had requested to test-drive had no charge, despite my advance notice. I waited while it was charged, and once we were on the road, I was even more convinced the Ioniq 5 was the right vehicle for me. At this point, I had narrowed my options to the Kia EV6 and the Hyundai Ioniq 5. The two models differed in standard features across trim levels. The mid-tier EV6 included key safety features I wanted, while those same features required stepping up to the top trim in the Ioniq 5. I preferred the Hyundai and shared this openly with Salesperson #2, along with the pricing I had from Kia. I wasn't expecting a price match, but I did ask for the best lease numbers possible. What I received was higher than Kia's offer but still acceptable. I also asked if they could match the Kia offer on my current vehicle's trade-in value. After ongoing discussions with Salesperson #2, I let them know I was coming back to town to test-drive both vehicles again and make my final decision that day. Though Salesperson #2 had the day off, they assured me that someone would be ready to assist. When I arrived, I was greeted by Salesperson #3, who explained that the assigned team member was unavailable and they were stepping in. Unfortunately, they didn't know where the fully charged Ioniq 5 Limited was and instead offered a different unit with only 23% charge. I was then asked what it would take to make the purchase that day. I reiterated that I was comparing two vehicles, that the dealership already had my numbers, and that I still needed an answer regarding my trade-in value. After test-driving both the Ioniq 5 and the EV6 again, I was ready to lease the Ioniq 5 Limited at the terms previously provided--if the trade-in offer was competitive. Upon returning, Salesperson #3 presented a lease quote for the SEL trim instead. This was surprising, as I had already explained to Salesperson #2 that the SEL lacked essential safety features, like blind spot cameras, and wasn't a viable option. It was evident that there had been little to no communication among the team. I was left with the impression that my research and preferences weren't being taken seriously. It was frustrating to be told, in effect, that I should settle for a less expensive car I had already ruled out. I certainly wondered if they would have made the same assumptions if my husband was the buyer. In the end, I walked away. I'm now a very happy customer of Darling's Kia, driving an EV6 that I love.