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    Dahl Motors

    2.7 (15 reviews)
    Closed 7:00 am - 6:00 pm

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    Toyota of La Crosse

    Toyota of La Crosse

    (19 reviews)

    I had a check light come on my dashboard ... and I was fairly sure I knew what the issue was. I…read morestopped in to the dealership on a Saturday without an appointment, Paul confirmed that, was able to solve the problem within about five minutes. Happy for the great service I get at Toyota if LaCrosse!

    I have been debating on writing this review for a while now. About three weeks ago I slid into…read morecurve in a snow storm. Blew out the front right tire and broke the rim. Needed a new rim so on Monday of that week I emailed what happened and arranged for service on Friday. When I arrived I explained why I was there, that I also needed help with my Toyota app on my phone and that I wanted a service tech to check things out to see if there was more damage. Eventually they replaced the rim and got my app working. They then told me that the wheel bearing was bad and needed replacing. They gave me an estimate and said it would take a day or two to get the part. I called the next Monday and made an appointment for that Friday. I asked how long it would take, explaining I had an appointment at 3 PM. She, the service tech, stated it would take an hour to an hour and a half. Okay can deal with that. I get there that Friday and check in. The service rep asked why I was there and I told him about replacing the wheel bearing and that I again needed s0omeone to fix my toyota app on my phone because it stopped working. He started writing everything up when another service rep, same one that took care of me the week before, came up and said he was taking over. This rep said he needed to ask a few questions for the warranty. I had not then or before mentioned anything about the warranty. He asked if I had been in an accident. Strange, I had told him the week before what happened but I guess he either didn't remember or didn't write it down. When I told him about the accident he replies "good, that changes everything". He proceeded to ask questions about why I thought the wheel bearing was bad and to describe it to him. I did but became suspicious because he was the one that told me it was bad and needed replacing. When I brought that up he said that the service tech who worked on my vehicle a week earlier was good at his job but didn't have experience in this situation. He said he had a guy who did and he would look at it, test drive it and put it on the diagnostics to be sure. I asked how long everything was going to take and he said the rest of the afternoon. This isn't what I was told when I set up the appointment. When I brought this up he said she, the person i orginally talked with, didn't have all the information. I told him I couldn't do this appointment, that I didn't have the time. I told him I had an appointment at 3pm, it was 1:30pm then. He again said no problem. I again said I couldn't do it. He said we could just do the diagnostician and there was plenty of time. I again told him I had a 3pm appointment to pick up my brother from his dialysis. Again no problem. At 3:10 pm, having just taken a call from my brother to find out where I was, I was called to the service desk where I was told that the wheel bearing was in fact needing replaced. At this point I am furious and didn't trust myself to say anything. He charged me $172 for the diagnostic but would take it off the estimate for replacing the wheel bearing. Then he asked if I wanted to make an appointment for the wheel bearing. I thought that was the purpose of this appointment. I told him no, paid the bill and left. I feel that I have been the victim of a bait and switch scam. Everything that service did and said was bogus and untruthful. They first tell you it needed replacing and then tell you the first service tech was incumbent, have a "qualified service rep" look at it to make the right determination. And charge you $172 for it. Also they never looked at the Toyota app either. Plus, after being repeatedly told I had an appointment at 3pm, they kept me from making that appointment. I have decided not to have this company do any repairs on my vehicle. I was going to take it to anther Toyota dealer near by to have the work done but their yelp rating is worst than this. So I will have to get an independent shop to do the work, and then see about trading off this vehicle for something new that I can trust and believe in its' service department. I had trusted this company but can no longer. They obviously can't be trusted.

    Eagle Motors - Door to sales office

    Eagle Motors

    (1 review)

    Stopped in today to look @ a Journey found on marketplace. When pulling up we were promptly greeted…read moreby Junior. We told him which vehicle we were interested in & he knew exactly where to head. This is a little...unassuming. But im a firm believer that such places provide the best service & the prices tend to be better because you're not being charged for an extravagant location. I was pleasantly surprised to find out Eagle is a small, family owned business when i went in to the office and was introduced to the other gentleman as "Ken my brother-in-law, his father-in-law owns the dealership." I gathered that most of their dales are online auctions. I put money down on a vehicle w a contingent agreement written up for windshield replacement and a sensor issue to be addressed. I am very appreciative for the no pushy sales pitch. Junior was friendly and didn't pressure me in to a purchase or any sales pitch. Here's to hoping the issues are worked out & i have a new vehicle in a few days! UPDATE: in less than 24 hours since we went to the dealership Junior text that the windshield had been replaced and the thermostat issue was a $60 sensor that they went ahead and replaced. Great service!! I called Junior and asked if since I was 13 miles away could he possibly pick me up? He picked me up within the hour! On our way I asked if there was a full tank? There was half.....so as we did paperwork I asked if I could possibly get a full tank? Like every other request I had, Junior obliged! I'm telling you this was such a stress free process... Driving home I noticed how nicely they had shined up the interior...thanks! THANK YOU Junior!! Near crisis averted!! I don't know where it was...but as I was waiting to cross the highway to leave... I saw Junior running towards me..... I had left my license!! Ohhhh that would have been bad. Again, thank you!! As I told Junior on our drive.... I have a niece in the cities looking for a car, I told her this morning I was so happy w the experience yesterday I told her to check out their website and marketplace. Thanks for a great experience and customer service Junior and Eagle Motors, I intend to tell my city friends you're worth the drive when they're in the used car market! UPDATE #2 after leaving town I stopped by a friends home who recently retired after owning an auto shop for decades. He saw evidence of a transmission fluid leak and the splash guard was missing. He wasn't concerned about either issue but I reached out to Junior. He did note "I noticed that the bumper was scuffed, I'm glad to see, means it hasn't been replaced". Junior didn't seem aware of either issue but asked when I'd be back in town so their local mechanic could look at it? I appreciated that he didn't pressure me to come back down immediately, just said to let him know when I'd be back so we could get it in. Surprise two weeks later I was in town as of Sunday night. First thing Monday morning Junior was on the horn to see if I could drop it off? I said Tuesday would work better so we made plans for me to drop it off @ 9:30a. Apple Auto had it all day and when Junior called that I could pick it up he also said "they didn't find a leak, saw evidence of a leak, but no leak. So he put a dye in and if I could drive it for a few days and bring it back in. A few days went by and I text Friday... just after close!! I should have called! Monday morning I called first thing and was told I could bring it up and given a time frame of how long it may take. When I pulled up Junior came out, began profusely apologizing for our lack in communication. I felt bad, he didn't need to do that, I was at fault too!! But...he owned it and that speaks VOLUMES for his and Eagle Motors integrity!! He then said he was giving me the black Forrester for the day, handed me the key and away I went! A car for the day w a full tank of gas, thank you! Outcome? I had the Eagle & Apple chasing a ghost! There was a leak, before, fixed, but not cleaned up, and the splash guard not replaced. The pieces came together. I APOLOGIZE for all the work and hassle I put these two places through! I am deeply grateful for not being charged for any work for a non-existent issue. Eagle Motors sold me a fine used vehicle in proper working order w top notch customer service and clearly a model to take care of and keep the customer satisfied! Upon pick up of my Journey I also got to meet and talk to owner Troy, also a delightful fellow. Thank you Eagle Motors and Junior, still recommending you to everyone I talk to about my new to me Journey!

    Dahl Motors - car_dealers - Updated May 2026

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