I'm not gonna post any ugly photos and I'm also not gonna dog this business out because I get it,…read more"Times are tough!" So here's what I'll do, I'll make this both a post and a personal message to the owner...
Dear Sir/Madame Business owners, CFO, CEO, Treasure/Acct., Associates...
I remember almost four years ago when my wife and I stepped foot into your shop. It wasn't MUCH different than it is now. The young woman behind the hot bar greeted us, made us feel welcome, and I almost feel like she gave us the story of how they started the restaurant. It was a great experience and for us it was endearing as we had just lost my wife's father. We were new in town and wanted to find places that made us feel like home. Like her father made us feel, welcomed and comfortable. We travel a lot so we aren't avid patrons but when we wanted some Mo Better we went. It seemed that as these four years have rolled by, the story has dwindled into local banter with the regulars and basic hungry guests. I remember the cake box was full of desserts every flavor in stock. The plain pound cake was a heavy reminder for my wife and I of grand parents who baked similar goods. The hot bar was fully stocked, and the standard was clean and efficient. The health department gave you an 81...An "81"! The atmosphere seemed tired and clearly there was a shortage of help. I make up that by the condition of a 65% empty cake box, and the lack of enthusiasm of the ONE guy who was )ringing up orders, touching food, boxes, bags, reciepts, tongs, the drive through window, the lever on the drink machine, I could go on) that the pay isn't attractive and quite possibly there's not even a health plan due to this administration putting the bite on business owners. Attracting talented workers who are dedicated and committed is probably just as difficult because there's nothing attractive about working at Mo Better. Aside from all that Plus the two sides of missing potato salads in two different orders (one was from my order today) I hope, and it is my deepest wish that you take a step back, reevaluate, look at what's not working and get rid of it. Then think of what you can add to bring your business back up to a level where, maybe the business has increased and you have a rating above 90. There are possibilities available if you want to thrive, because at this rate, it doesn't even feel like really care.
About my order...Here's the feedback:
*The cabbage was mega salty.
*The chicken was over fried or it was fried from frozen. Chicken shouldn't shred and become stringy and chewy when you bite it, that's a result of cheap cuts and or poor quality.
*The potato salad (missing)
*The cornbread was wet and crumbly
I watched as the cashier/server/orderpacker, busily moved to get drinks for others. But I had to ask for mine. He took my to go order at 6:07, I left at 6:23. I clocked a recent visit to Piccadilly's yesterday around the same time. Nobody in front of me at Mo better 16 minutes. Six people in front of me at Piccadilly, 8 minutes. Distance wise It makes better sense. Wait time wise and accuracy of order even BETTER. I could write more but my point is. We don't have much left here in Stonecrest, I would hate to see this spot have to pack it up. Get together and come up with a new plan, flip the menu, add something that's exclusive to MO BETTER, something you can only get there. Change the operating hours, get involved in the community and connect to the people...Better days are coming, and sometimes a shift can set everything right and get you back into motion..."Good Luck!"