Unfortunately the owner when we went was extremely rude and didn't want to wait on us even though we were all very patient. My friend also had reviewed the place on here and the owner responded by attacking us with lies to try and hide the fact that our review was damning and to make us look like loud and obnoxious customers when we were all quiet and patient. I would suggest taking your business elsewhere. read more

D'wan Hookah Lounge - The review my friend left that the owner replied to and lied. - A screenshot of a Facebook review by Joseph G. about D'wan Hookah Lounge, detailing multiple issues with service quality, management, and staff behavior. The reviewer recounts a negative experience involving poor customer service, unprofessional staff, and a lengthy wait for hookah, expressing dissatisfaction and frustration. - Cafes Near Me - Orland Park, Illinois

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It is a nice place to meet with friends, cool environment. Plenty of seating and the staff is really friendly. The service was pretty good. Our server was patient with us in the beginning. My friend and I didn't like the hookah we ordered, so we ordered another flavor. They charged us $6 for that, and they normally say that they have to change the whole hookah (which is another $18) but they charged the $6 instead. The place doesn't have a good ventilation system for a hookah place. It's not a bad place to go, and I will go back because the atmosphere isn't bad. They have music on Thursday's now (oud music). Maybe I would try another flavor, but I'll keep in mind the pricing because eventually you can end up spending some dough. read more

I know I'm a bit late, but here it goes. This place was nice and quiet, the servers were friendly, the hookah was fabulous the Turkish coffee was to my liking. Looking for a quiet place not so many people this would be your place to come. read more

While visiting family in Chicago during the winter -- very very cold January. We searched many places for a good hookah bar and wound up finding this little place on Yelp. We decided to check it out because it was the only place that we could find and the other place that we went to in downtown was horrible--very dirty.We also liked the pictures seen here (thanks previous yelpers). It was a great choice, although, far and not very accessible, we loved the atmosphere, how big the place was, the real authentic Middle Eastern Vibe, and the tobacco and the coals that they used. They had fumari and nakhla and also used Coco Nara coals. This is very impressive to me because of our previous experience as stated above and that these were the same choices we had in California. The hookah tasted amazing. Since they were being burned on Coco Nora coals, it lasted for about two and a half hours which allowed us to stay even 30 minutes past their closing time. The service was amazing and overall we had a great experience. We will definitely recommend and come here again next time you visit Illinois and Orland Park. If you ever need to ask me any questions feel free to contact / PM me and I will be happy to answer and questions you have. read more

D'wan Hookah Lounge - Cafes Near Me - Orland Park, Illinois

Came here to finish off the night to relax, smoke some Hookah and have some tea. The atmosphere was great and the staff was great. Gave us some good suggestions and enjoyed the evening. We will definitely be back. This bar/lounge is the best one we've been too around the Chicago area!!! read more

D'wan Hookah Lounge - Night cap at the hookah lounge! - Cafes Near Me - Orland Park, Illinois

The staff is extremely friendly and humble. The relaxing atmophere and classic decor make my hookah experience a delight. Excellent place to have a business meeting Or a professional event! TVs and superb surround sound for all you sports fans. read more

D'wan Hookah Lounge - Cafes Near Me - Orland Park, Illinois

Shoutout to the one of the best hookah Lounge in Chicago !! The best Hookah I have ever had , first time been there totally was worth it of my time and money such a great Experience. Mohammad made me a great hookah and the rest of the Team was so friendly and nice, I would Recommend this place give it a try you won't regret it !!! Definitely will come back when ever I stop in Chicago. read more

Me and my friends wanted to try hookah for the first time so we found this hidden gem :) The decor and atmosphere was so lo key and relaxing. .we immediately felt welcomed. The employees were so helpful and nice...they informed us the proper way to smoke and even started things off for us....we tried different flavors and they were all so tasteful. All and all we had a great experience and would definitely return! read more

D'wan Hookah Lounge - Cafes Near Me - Orland Park, Illinois

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Management responded, and I think they have me confused with someone else. Not once did I mention the use of alcohol in my review, nor was that ever mentioned from my party while we were there. That was never even a concern with us. I've been to plenty of other hookah establishments like Hookah Time, which doesn't offer BYOB, and that's completely fine. I don't go to a hookah lounge for the purpose of drinking alcohol, so that doesn't play a factor at all and doesn't make any sense. If the manager wants to preach about "honesty", he should really start with worrying about himself and what he says. His response is simply untrue, and quite frankly, unprofessional. So either, he made that up to put up a fake story to my review, or he has me confused with another party that actually did complain about alcohol. Either way, that was not said by us and not our complaint. OUR CONCERNS WERE: VERY slow service, staff forgetting what we ordered and then disappearing, being ignored by staff when we tried to remind them to bring us the items we ordered, and the very cramped seating. You can read all of this on my original review... I also do not recall seeing him there that night (unless he has shaved his head completely now), nor did we ever speak to him. I also messaged him back directly stating the same things above. I will give him the benefit of the doubt by saying he has us confused with someone else, but this is the nail in the coffin here. I try to support local businesses, but they made this really, really hard on us. We will not be back. read more

A great place to meet friends or relax buy yourself. Totally different than the typical hookah lounge. Dark intimate setting, comfortable seating, a wide selection of flavors, plenty of tvs, and a great choice of music and a log cabin type feel. I didn't experience any difficulty with the service either. D'wan is good in my books. Recommended for a good time. read more

This was actually surprisingly a nice spot to chill if your in the south side. The location is private, meaning it's on a small street, instead of a big busy one. The place isn't huge but it's big enough to have parties and gatherings. The hookahs aren't bad...they aren't the best I've ever had either but for first timers, it's pretty good. The waitress was catering, no long waits but we also went on a slow night so I can't really say how they are when it's a bit more chaotic. I didn't really pay too much attention but I know they have hot/cold drinks, perhaps some snacks if you get a hungry. Nothing special, I am sure you can bring your own food and alcohol I hear. read more

I live in Oak Lawn so this place is a bit of a drive, but it's by far one of the best hookah bars I've ever been to!! Definitely worth the drive. read more

Awesome environment! Great hookah bar with excellent service.. Very good variety of flavors. Definitely recommend this place in Orland Park's old Antique district read more

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Very hospitable. Owner was very nice and helpful and a joy to talk to. If the smoking age wasn't raised I'd for sure come back.

D'wan is the best place for hookah in the area. It's comfortable, very clean, and they have a great variety of flavors. what really sets them apart is their great customer service. Everyone there is very friendly and helpful when asking for recommendations of flavor recommendations. If I could give this place more stars I would! Will definitely make this my new hang out spot. read more

Went with friends. Management is trash. Our waitress was nice but that's about it. Everything is overpriced. In short: Find something else.

Owner came up to our table as we sat down and let us know they are short staffed and they are running a little behind. That is very commendable and greatly appreciated as a customer. It didn't even feel like we waited long for service but the fact that an apology in advanced was given, it made the experience even better than it usually is. Well ventilated location as well. Sometimes the music is a little loud and can't hear the people next to me but meh. That's not a big deal. read more

Stepping into D'Wan Hookah Lounge was a great idea. They have a really nice selection of quality shishas. Our server was very kind and attentive. They brought out 3 hookahs no later than 5 minutes. Clean establishment and friendly faces. The couches are comfortable and the environment is very relaxed. I highly recommend this lounge!! Stop by for a good time read more

D'wan Hookah Lounge - Cafes Near Me - Orland Park, Illinois

Honestly one of the worst service places we've been too. Sadly we give them too many chances and we leave disappointed everytime. This particular visit we PAID for three hookahs and only received two. The server himself admitted the mistake to the owner who decided to ignore us and spoke in a very disrespectful manner. Sadly that's occurred on more than one visit. He lacks decent respect for his customers and has no skill set in customer service. They are very quick to accept payment but do not provide the service that is expected. Honestly if you're thinking of going, save yourself the money and don't go. read more

Worst service. I asked for new coals and he got them for me 30 min later. They take long to get one simple thing done. Also, when you get the hookah, check if they filled up the head right. Mine was half way full. They blow into the head puffing up the foil on top making it seem like it's full. read more

I wish I could leave 0 stars! I had been going there periodically with my sister over a course of years. I NEVER had a problem before and I went recently with some of my friends (it was four of it, two of them which had not been there before). Had I known their customer service had declined or turned I would not have went there! The hookah was cool, it came out in a timely fashion and our waitress was awesome! It's the managers and owner that makes a business a business and the owner and manager are terrible! Me and 2 of my friends smoked the hookah, they shared and I had my own. One of my friends did not smoke the hookah at all. When I went to pay my total came out to double and I asked the cashier why and he rolled his eyes and said I had to pay for my friend. I politely asked him why because she did not smoke the hookah. he replied that I had to pay for her anyway with no real explanation of why it was! I asked him to tell me where it was located on the menu of the pricing and policy and the said "its on the menu in small font" I looked at the menu and did not see what he was talking about. He was rolling his eyes and walking off and huffing and puffing the entire time I was talking. Keep in mind this is the same night I had just received a phone call my grandma had passed and I was in a rush to leave to go home and he was being hesitate,. The owner was present and very close by and sat by and watched the entire thing!! I was livid! I had to pay for someone who did nothing but sit there the entire minutes we were there. Their business clientele has declined over the years (I've witnessed) and as a result they are swindling people out of additional money. Be aware of the total price, because if you split it with someone (since its 2 ppl per one hookah) its not the base price divided by two. Its an additional $3-$4 per person plus tax. read more

Zero is a better rating for this place. Maybe one of the worst hookah experience I ever had in my life! Terrible and rude customer service. The hookah itself suck. So over priced! I wouldn't pay a penny to smoke hookah at this place! The only one thing that is good in this place is that the owner is a nice guy. read more

The hookah on point, it was a long drive for me from downtown Chicago up to here but it was worth the 45 min drive. Am a hookah fan and this place just maid my day. I was there around closing time they still gave me a good service 5 stars. Highly recommend. read more

This is a great place to hang out with friends! Being in this place for a while I was looking for a good hookah joint in the vicinity. I just happened to find this one at yelp with just one review at that time! And boy am I glad I found this place!! Went in there with my gf and her room mate on a Thursday night.. Immediately I was greeted by the owner who is a really nice and friendly guy! The staff working for him is also very nice and cordial and always helpful with your requests!! Now about the hookah.. Great flavors!! Already tried a few of em and I can vouch for em.. They are all smooth and flavorful! Exactly what you want in a hookah! The best part about this place though is the ventilation.. It's absolutely not stuffy or anything in there (one problem that almost all hookah places around have)! Something that my gf too is very impressed by or else she wouldn't have been ready to go back!! The charges are decent and value for money.. Oh and most importantly their tiramisu and Turkish coffee is splendid.. Both in about $6!! Beat that!! Totally recommended place.. Now only if they also start serving Mediterranean food... Guess I'm being too demanding now.. read more

God!!! I wish I can rate this place with a "0". The hookah was really good, but the flipping service was a disaster. I think its really rude for my husband and I to order coffee and water and it takes almost 40 mins for us to receive it. Btw the only reason why we got the drinks was because I was giving them dirty looks. Too bad...its a nice place-that offers shitty service. I will NEVER spend a penny there again! read more

Being from Orland Park, it's been hard to find a good hookah cafe. Many who have tried know one of the worst hookah cafe's in the area is on the other side of town. Last night, I found Dwan Hookah right near Old Orland. I wasn't expecting much as Orland and the surrounding area isn't known for good hookah cafes at all. I was blown away by Dwan Hookah. The atmosphere was relaxing, clean, and simple. The couches were extremely comfortable, the staff was extremely attentive without being the slightest bit overbearing, and although I didn't order any drinks, the selection was quite vast (non-alcoholic). I have smoked hookah at many hookah bars throughout Illinois and Indiana. I own my own hookah and I have tried more flavors than you will see at any single shop. I like to consider myself somebody who really appreciates hookah culture and I believe I have a more refined taste when it comes to quality. On that note, Dwan has taken the cake as the best hookah cafe I have been to. They use really nice and smooth hookah pipes, clean hoses without the sunk-in flavor of every shisha that has been through it, they leave tongs at the table so you are able to handle the coals to your preference, and the best part, they have Coco Nara natural coals which lead to a purer, smoother, and more evenly heat-distributed smoke. The staff even dropped off a few extra lit coals when they noticed mine were beginning to burn out, without me asking. It was a splendid touch on top of what already was proving to be an extremely pleasant evening. Things to take note of on the interior; They have quite a few flat-screen televisions on the wall which align with most of the tables. It shouldn't be hard at all to watch whatever you want while you enjoy your time at Dwan Hookah. The music system is clear and quiet enough that it is simple to carry on a casual conversation. The music selection last night was upbeat and right about what you'd expect at a hookah bar like this. The staff is attentive and knowledgeable about their offerings, and willing to lend a hand if you ask. The part of Dwan Hookah that will bring me back time-and-time again is the fact then when I asked the owner how they do their pricing, they mentioned that it's cost-per-hookah, not per smoker, and many of the "upgrades" elsewhere, are standard at Dwan Hookah. He said that Dwan Hookah was opened not to make a lot of money, but for people to enjoy smoking hookah. I highly recommend Dwan Hookah to anyone looking for a hookah cafe in or around the Orland Area. read more

Agree with the girl below who said they're rude. I have been here several times before and was pretty happy with everything. That all changed tonight when I realized how much they clearly do not care about their customers and are ridiculously greedy. I'm scaling this down as much as I can. * Service today sucked. Took 30 minutes just to order hookahs and 45 minutes and three different tries (including walking up the register) to get ONE coffee. * One of the two hookahs didn't work properly. We tried to get the issue resolved several times for 30 minutes and we were either ignored or told it would be fixed with no action. * When the server finally came over to fix it, it still didn't work properly. * Another guy wearing a ridiculously flamboyant purple shirt came over to attempt to fix it but it still wasn't working right. * Flamboyant purple shirt man told us in broken English that "everything would be okay and it would be taken care of", hinting that it would most likely be comped. * Then our actual server said for all the trouble we experienced that the hookah that didn't work would be on the house. We did NOT ask for it to be on the house and we were not out looking to get anything for free but it was fair since it didn't work and we thanked him. * Our two friends (who frequently go there) went to pay as my friend and I waited back at the table to watch our things. * Walking out, our friends let us know they didn't honor the hookah being on the house, denied that flamboyant purple shirt man even worked there (even though he was bussing tables and changing coals), and the staff pretty much laughed in their face. * Naturally, we went back in to try to resolve the issue. * No one magically recalls telling us about the non-working hookah being on the house. * Server lies to our faces in front of bald-headed boss telling us he never said that (when four people and another patron at a table next to us heard him). * Now we're starting to look stupid. * We were told they "don't have a policy where a hookah is on the house" according to bald-head man, even if the hookah doesn't work and they don't fix it. * I tell them this is ridiculous, especially when it was offered to us by the server * We let him know the server was trying to bullsh*t him (and us at this point) * Of course they didn't like being told this, so this fine establishment finally resolves the issue by kicking us out. Literally, the tough guy bald head man said "I am going to resolve this by kicking you out". * I can't do anything but laugh about two females getting kicked out of an Orland Park hookah bar on a Saturday night. It honestly wasn't even about the money, it was about how they lied and offered a terrible and non-working product and didn't honor what they claimed they would. They lost seven solid customers over a pathetic $16. Way to go, guys. read more

Wonderful atmosphere, great customer service. My first time and I enjoyed my birthday and I thank you

I highly recommend this hookah lounge. It is larger than most with ample seating, is decorated beautifully, has TVs aplenty for your sports fix, and the staff are all fantastic. read more

Excellent service with s smooth, cool, mellow vibe. Thank you for a great experience! read more

This Hookah Bar is the best in the area, the hookahs are always nice and clean and the staff is more than accommodating. The owner, John, greets all of the customers and treats everyone with the utmost respect. They have theme nights, as well as a great atmosphere for a chill night out with friends. People are not charged if you do not smoke. While I have been to many hookah bars in the area, this one is by far the best I have been to. While it is difficult to park at times, it is a great atmosphere, great prices, great tobacco and great hookahs! read more

Very nice place I love the service ayham Is the man in the place he will take care of you come enjoy s hookah Here and enjoy youself lovely

Sucky service and rude people. I do not recommend this place at all. I used to like this place until I recently went back for my friends birthday. I couldn't believe how rude everyone was. Skip this place. read more

This place is great My boss takes me here and I have no complaints. The waitresses treat me like king and if I have consumed enough alcohol they look like Kim Kardashian. I'm slightly hearing impaired and have trouble hearing when I go out. Not here. The ambiance is good to sit back and relax and hold conversation over fresh hookah. The staff is great they will not leave you hanging. The owner knows what the hell he is doing. Highly recommend going here. read more

Great service..workers were very nice and quick! Nice vibe and the hookah is great! Def recommended this hookah spot!

If i could give no stars I would ...first of all I did not have one bad experience but 3...Asked for "cocanara" charcoal on 3 separate occasions and they ignored the fact and gave me regular "quick lite" charcoal...which if you did not know is bad for your health because it has chemicals. Guys I gave this place three chances so I'm giving a very mature and thought out review ...just don't go here ...you'll encounter a fake long curly haired scrawny guy who feels he's better than everyone and will disrespect you without batting an eye...stay away for your benefit ...sorry D'wan I gave you three chances ...no wonder the first time I came you asked for me to leave a postive yelp review ...it's because you don't know what respect is or what good customer service is read more

I never been to other places like these but the owner is very attentive and he sure knows how to run a business. Every time we come here he gives us complimentary drinks, food and makes us feel like VIP. So to me there is no other place to even try out. read more

This place has horrible customer service. I bought a Groupon but ended up not using it because the manager wasn't there to adjust our tab to reflect the Groupon. I went back to have the place honor the Groupon and they informed me that they no longer accepted Groupons. They then had my party wait 30 minutes before someone came to take our order. Before we could order our flavor, the waitress abruptly informed us that we needed to order something in order to stay. I told her that we were going to smoke and she insisted that we buy something else also in order to stay. Then 30 minutes before the jawn closed, they turned off the music and televisions. 10 minutes after that, they turned off the lights. We requested they turn on the lights in order to see how to leave. They stood around talking to themselves. Mind you there was another party in the place that was closer to the bar and they had light. We were forced to stumble in the dark towards the door. I don't know if it was because my party was predominately black but we vowed to never return. I had Groupon refund my money read more

Great spot the owners are great hosts and my hookah is always great. The music is mixed i like it. I go often

Good hookah bar!! Live DJ, and belly dancer!!