This has been a very nice wine and beer shop in the past, but lately, the novelty of shopping here has worn off for me.
As much as I've patronized this place, you would think the customer service would be better. It used to be (before they moved to the current farmers market location), but now, I hate to say this, but it's true- it sucks.
The service is chilly and inattentive, even sometimes rude and unapproachable. I shop here often, have spent a chunk of change in here over the years, but the owners/clerks have just starting giving off a vibe of which that says they don't want to wait on you or be bothered with customers. This is largely a gourmet wine shop, and you would assume you would be getting a certain level of customer service, beyond the selection of gourmet wines and beer labels, etc. Well, lately that has gone out of the window and they act as if they are too busy to acknowledge anyone who stops in. They barely look up, don't acknowledge you and act as if you are bothering them if you ask for a price on something that is unmarked (there is occasionally inventory that is unmarked, especially stock where a certain bottle is the last of its label, etc). This happened just the other day. The woman behind the counter couldn't even be bothered to acknowledge my presence when I asked her about the price of an unmarked bottle. She rolled her eyes, whether intentionally or not. That's not okay.
Yes, it's a nice shop, but their price gauging is getting out of hand. The markup is so extreme, it's not like they are the only game in town, which is the attitude they are projecting, at least that's how I have come to see it. With so many other options for quality wine and beer selections, why bother dealing with such abhorrent service and high prices when I can do better at another store? I like shopping locally, but this is not going to continue with such bad service.
Another thing I have taken an issue with is their over-reliance on can craft beers. Everything is in a can. Really? You can't order bottles, anymore? I know a lot of nice craft beers come in cans, but it's not that many. This is silly. I don't care for beer in cans, I never have, and my wife abhors it. Plus, the selection of good, craft hard ciders, which I'm into these days, is quite lacking here. read more