1. D S Auto Repair

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    New Lenox, IL

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    D S Auto Repair

    5.0 (1 review)

    Services - D S Auto Repair

    Routine automotive maintenance

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    3 years ago

    I've had a few vehicles there and they did great work on them, I will definitely be going to them for more work.

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    Superior Towing - Bill safely dropping the car off

    Superior Towing

    (152 reviews)

    This is the second time I've had an issue with this company. I brought it to the attention of my…read moreproperty management team and followed the exact steps I was given regarding my loaner vehicle, yet it was still towed, which was extremely frustrating. That said, I do appreciate Kevin, one of the owners, for reaching out personally, taking accountability, apologizing, and ultimately making things right. While the situation was stressful, his response and effort to resolve it did make a difference.

    Three-hour wait, constant false ETAs, and a rude driver (dispatched through Geico)…read more I would not use Superior Towing. We were dispatched through Geico roadside assistance on a Thursday night in the Chicago suburbs. It was raining, but not storming. The tow took 3 hours to arrive, and the updates we got were unreliable: 30 minutes, then an hour and a half, then 45 minutes, and an hour, then 15 minutes, and finally a call saying he'd be there in 10 minutes. It was a full three hours of being told the wrong thing. I completely understand that wait times are NOT the drivers fault. That is dispatch, time, who is available and when. 3 hours was not the towers fault at all plus traffic is always a factor! When the driver finally showed up, my husband handed over the keys so the car could be put in neutral. I didn't know that the keys were passed over for contex. As he started chaining the car, it looked rough and jerky, so I rolled down my window and politely asked, "Would you like us to put it in neutral for you?" He cut me off mid-sentence and snapped, "Ma'am, I've been doing this for 10 years," and said something about being "snappy" and doing his job. His hands were up in the air and his body language read as very frustrated and pissed off. After waiting three hours in the rain, being talked down to for offering help was insulting. He then pulled out the keys I didn't know he had and put the car in neutral himself, which made the whole exchange feel even more pointless and left me feeling terrible. In the end, the car got towed to where we requested. Long wait, no reliable communication, and an unprofessional attitude when we tried to be helpful. This left our night feeling off and hard to shake. Go with another service. 1 star 0 if possible

    D S Auto Repair - autorepair - Updated October 2026

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