I will never use this funeral home or recommend them to anyone, not even if they were donating…read moreservices. My brother passed away on January 12th and they handled the services. It was issues from the time I signed the documents for them to handle the services. I requested to meet them at the funeral home to see my brother once he was picked up from the county morgue and they declined but offered to send me a picture of him. Who does that? They sent me a photo of my brother laying in a body bag with blood all over his face and his chest stitched from the autopsy. Really? How insensitive! Fast forward to the viewing day which was before the funeral. I show up that morning to view the body so that I could approve the viewing. When I saw my brother, he looked like someone that I had never met. I had to request a makeup artist get there immediately to make him look like himself. The service was beautiful and then we had him cremated. I called for weeks to check on his cremains and no one called me back. Eventually I found the cell number of one of the employees named George who was heaven sent. I left him a message on Feb10th, and he called me right back. He told me that my brothers cremains were ready for pick up. It had been three weeks. I picked up a portion of his cremains and shared that my brother's wife would come by for the other portion. She has called many times and as of today, they have not given her anything. Fast forward to March, keep in mind my brother passed January 12th. I had been calling Corbin Colonial for weeks now to request the two death certificates that I paid for and again, I can't get anyone to return my calls. I called the medical examiner office on April 1st. Now if you are familiar with Chicago, they are dealing with triple the numbers of deaths then any funeral home in Chicago. The next day, I received a call back from the medical examiner office explaining that the death details were sent to Corbin Colonial on April 2nd and I would have to reach out directly to them for the death certificate. It is now April 16th and I have called at least 12 times and still no return call. No death certificates and no cremains for his wife. Channel 7 News and my Lawyer will be my next calls.

Poor customer service and communication skills. Dishonest staff and very scattered. They lost my…read moreloved one's belongings. Also, they provided no direction on next steps once expenses were paid for in full.

I went to my aunt service today. The service was set for viewing 10 to 11 and service was supposed…read moreto be from 11 to noon. I arrived at 10:45am with the preacher at the end of the sermon. The sign-in book had already been removed and I had to ask for it to sign. This was unacceptable!

I entrusted Rayner Funeral Home for my mother's funeral. They did not disappoint. I want to thank…read moreMs. Brenda Thacker, the funeral director for her attentiveness, thoroughness, and comforting spirit throughout. Our family really appreciate, Dwayne, who prepared the body. He got it right. Please consider this funeral home when the time comes for your family.

Do yourself a favor and look elsewhere. I had a horrible experience with them. If you want your…read moreloved one to be treated with respect and honor, choose a different funeral home.

They had the WRONG BODY IN THE CASKET!!! I had my fathers visitation here August 13, 2019 (on my…read morebirthday), one of the male employees escorted me to a room where a dead body was at and said "Here is your father", I stated "This is NOT my father! I gave you a blue suit to dress him in and my father has a beard". The guy in the casket was clean shaved with a brown suit on. The employee looked shocked and told me he needed to talk to another staff member. As I waited in disbelief, I overheard the male employee whisper to another employee and they started LAUGHING!!!! I was too in shock to respond and at that point I was wondering if they picked up the RIGHT BODY from the Hospital!! To make matters WORST the casket that they had the wrong body in was the casket that they buried my father in!! They brought out the RIGHT casket but WRONG BODY!!! They called me in the office and said I was correct...that that WASN'T my father in the casket but that my father was dressed and Ready in the back and will be out soon. So the visitation started 30 minutes late because they had the wrong body in the casket!! People were waiting!! They did not offer me a discount on the casket which I think was UNACCEPTABLE!!! My father was BURIED in a casket that minutes earlier had another dead body in it!! A NEW casket, Not a Rental!! Then they LAUGHED when they realized they made a mistake!! Heartless and disgusting!! I am traumatized and I hope WHEN one of their loved ones DIE that a funeral home does this to them. AVOID AT ALL COST!!

Gross place. The washroom uplifts were beyond unclean!!!! No stars!!!!!read more

I have had prior experiences with Smith & Thomas that have been satisfactory. However, when I dealt…read morewith them on a more personal and intimate level in regards to my wife's internment, I was beyond satisfied. They presented my darling Wife to the world as being the beautiful, smiling woman that I fell in love with at Austin High all those years ago. I can't say enough on how the staff helped me through some of the most difficult days of my life. The service was handled with care and professionalism. I thank the entire staff for the way my Neicy was treated! Darryl E. Blackmon

If I could give this place zero stars I personally would. I never experienced the level of…read moredisrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.

We had a sudden loss of a loved one. Susan was helpful in helping us with the many arrangements we…read morethought would be complicated. She and her staff handled everything in a timely manner and beautifully. We didn't feel like we were being overcharged for the wake and funeral. It was very reasonable. Thank you for your thoughtfulness during our time of loss. It was a lovely and dignified send off for our dearly departed.

--- Our family…read morerecently had the profound need for the services of Alvarez Funeral Home after the loss of our loved one. To simply say they "handled the arrangements" would be a great injustice to the exceptional care and compassion we received. From the very first moment, Ms. Alvarez distinguished herself and her home from any other we have dealt with in the past. Where others felt transactional, she was deeply personal. She did not just see us as clients, but as a grieving family in need of guidance and support. Her patience, empathy, and genuine kindness were a steady comfort during the most difficult days of our lives. Ms. Alvarez took the time to listen--truly listen--to our stories, our wishes, and our worries. She helped us navigate every decision with grace, offering gentle suggestions while always honoring our desires. She removed the overwhelming burden of logistics and allowed us the space to simply be together and grieve. The personal touches and attention to detail made all the difference, creating a service that was a beautiful and authentic reflection of our loved one's life. What sets Alvarez Funeral Home apart is this heartfelt, human-centered approach. Ms. Alvarez and her entire staff provide more than a service; they provide a sanctuary of understanding and respect. They walked beside us, never ahead of us. To anyone facing the unimaginable, we cannot recommend Alvarez Funeral Home highly enough. Thank you, Ms. Alvarez, and to your wonderful staff, for your invaluable help and for treating our family with such dignity during our most difficult time. Your compassion made all the difference.

Grateful to Kevin who permitted my gallows humor-the more anxious-ish I get? The more hilarity…read moreappears. (Next lifetime I'll come back as a crab. Not.) Gentle spirit, quick smile, very 'do the right thing' which is the most important quality of all. My only micro-quibble was the requisite bowl of candy. Giant life savers...ehhh. They need more like a hard fruit-filled cornucopia medley situation. My dad would have liked that. Thank you Kevin. You rawk.

Owner-operator Kevin Harnett was there for us every step of the way during an obviously difficult…read moreperiod, no matter the day or time. The facilities are designed to provide an intimate setting solely focusing on family, friends & acquaintances of the departed.

Kaminski Funeral Home provided compassionate, professional service from start to finish. Their team…read morewas attentive, organized, and respectful during a very difficult time, guiding our family through each step with clear communication and genuine care. The facility was clean, comfortable, and thoughtfully arranged; details were handled with sensitivity and precision. The funeral and memorial service ran smoothly, honoring our loved one beautifully and giving us space to grieve and remember. I highly recommend Kaminski Funeral Home to anyone seeking dignified, empathetic funeral services.

Great Funeral Home that I recently visited. Last time I was here it was over 10 years ago. The…read moreservice provided here for a friend of mine that recently passed away was above and beyond. Great levels of hospitality and it is a warm, inviting environment. What I do recommend that I think is the major issue here is that if you know that the person has a large family please carpool over here because parking is limited and I had to see people park half a mile away or across the street to make their way into the funeral home.

It's hard to articulate how happy I was that we chose The Elms to help us say goodbye to our…read morebeloved mother. First, the space is modern, bright and elegant--not at all stuffy and dark like some funeral homes. With only one salon, the whole place is dedicated to one family. The ample parking turned out to be essential. But it was really the attentive, compassionate service from Michael and his team that made everything so easy. Because of them, our sadness was not compounded by stress or frustration. They helped us display photos, collect cards, greet visitors and just enjoy the company of our friends and family. At no turn did anyone decline our requests or try to upsell us on anything; honestly, I was able to forget that The Elms is a business at all. Within a week afterward, Michael gave us digital copies of the guest book (sorted alphabetically) and a digital photo of every card that came with a flower arrangement, making it easy for us to thank everyone who had expressed condolences. I don't wish for anyone to need the services of a funeral home, but when that time comes, I emphatically recommend The Elms.

Never thought to review a funeral home, but feel the need to. I went to a few wakes at The Elms…read moreand was impressed by their welcoming chapel. It is very intimate, as they only have one viewing room, so there is no intermingling with other families, the place is all yours. So when my mother passed away, we decided to go to The Elms. Michael R. was our Director and his professionalism and knowledge left my family at ease that everything would go smoothly. He communicated to us everything that would happen and when, and walked us through the process. He was at our beck and call and helped us with decisions we didn't know we had to make, and I am forever grateful to him for this. Karen C. was present on the day of the funeral, in addition to Michael and besides her caring nature, she provided services that made us extremely happy (mom's make up). I cannot say enough good things about The Elms and will continue to give them our family business. During the most difficult time of my life, The Elms staff was by our side and again, we are beyond grateful that they made this experience one mom would have been proud of. I don't care to "shop around a dozen funeral homes" in the City and Suburbs, or how many funeral homes someone owns. I know where my family and I will continue to patronize.