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    ABC Monuments

    3.7 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    2 years ago

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    Branch House of

    Branch House of

    (4 reviews)

    Lawndale

    Horrible service. Very unprofessional. Liars ,Unsympathetic, money hungry, misrepresenting…read moreeverything they offer . Playing with the numbers and paperwork. State needs to close this place down , they got enough complaints

    I had the awful experience of having my sister's funeral here. I spoke to Sheila first she would…read morenot give me the cost of the cemetary that I chose that first day because she wanted to look into it She only gave the cost after my mother demanded it. The cemetary quoted 23,000 which we refused to pay. The reasoning was that my sister was overweight. However, my dad was buried there for considerably less with a different funeral home. I requested a white casket and Sheila stated that she could have the casket wrapped in purple my sisters favorite color. I received a call a few days later from Sheila stating that the casket was black instead of white and it was so large that it broke the machine that is used to cover the casket and I needed to change the color to white which I requested in the first place and the casket would not be wrapped in purple. Sheila would not set a date and the funeral got pushed back to the week of Christmas My sister passed on December 10, 2025. I selected a beautiful purple dress and the moment I walked in with the dress the mortician said the dress would not fit and I left defeated. I came home and tried the dress on and I am larger than my sister and the dress was loose on me. My mom called back to Branch and the mortician agreed to try the dress which fit perfectly. The mortician also cursed my mom and myself out and said that my sister was was too big to fit the dress and if we think he is lying then we could come in the back and look at her body, before she was prepared for viewing.. He also replied if she ends up looking any kind of way don't say anything to him because it's our fault. The day of the funeral the obituaries arrived 2 hours late and the funeral was held up. Sheila cursed my mom and the cemetary person that we chose after we refused to go with the original cemetary due to cost. My sister also was not lying correctly in the casket and Sheila also called to say the casket itself broke. While at the funeral the casket did not close properly and the staff made us all leave the room in order to position her in the casket. We were also very late to the cemetary because of the funeral starting late because of the obituaries. The mortician also got out a tape measurer and lifted his leg off the floor and made a huge circle around his legs describing the size of my sisters legs. I lost my only sister and I was treated like trash all while grieving. We also paid a huge amount of money.

    Michael Coletta Sons Funeral Home - Their hearse.

    Michael Coletta Sons Funeral Home

    (8 reviews)

    Bridgeport

    I attended a funeral service here for the first time, and they did a fine job for their client and…read moreus guests. They have a spacious one floor operation (i.e., their lounge is on the main floor) and a relatively modernized, cozy, and comfortable interior. There is one funeral parlor room and it was spacious with comfortable seating. The burial for our Chinese family friend was held at the usual Mount Auburn cemetery in Stickney. They have a decent size parking lot, but if it is filled, they (or the enforcers I'm told) allow you to park in the street for free as long as you have an orange funeral sticker applied. This area is set up with the usual metered street parking otherwise. Another nice touch for those attending the burial service is that while the service is going on, they remove the orange stickers off your car for you, and I appreciated that because they applied 4 of them on my car. I also spoke to the current director Michael Coletta (and there are probably several generations of them), and who was a personable fellow, and when asked he told me they do about 25-30% Chinese business. Anyway, I found them to be a good competitor to the better known Dalcamo Funeral Home in the area, and competition is a good thing for us consumers.

    It is a very stressful situation when a family member passes away. One of the easiest decisions was…read moreto make arrangements at Michaels Coletta Sons Funeral Home. Several of my family members had services done at their location and they are so reliable, sincere and adaptable. This establishment makes sure everything is perfect down to every little detail. Even asking if we wanted to change the temperature of the room, dim the lighting or change the volume of the music. The Mangione family would like to sincerely thank all the staff at Michaels Coletta Sons Funeral Home

    Smith & Thomas Funeral Home - Award ceremony

    Smith & Thomas Funeral Home

    (19 reviews)

    Austin

    I have had prior experiences with Smith & Thomas that have been satisfactory. However, when I dealt…read morewith them on a more personal and intimate level in regards to my wife's internment, I was beyond satisfied. They presented my darling Wife to the world as being the beautiful, smiling woman that I fell in love with at Austin High all those years ago. I can't say enough on how the staff helped me through some of the most difficult days of my life. The service was handled with care and professionalism. I thank the entire staff for the way my Neicy was treated! Darryl E. Blackmon

    If I could give this place zero stars I personally would. I never experienced the level of…read moredisrespect, disregard and unprofessional from a company until I did business with Smith and Thomas Funeral Home Inc. 1.) In the middle of making my dad's funeral arrangements. My baby sister was in a physical altercation with an employee of Smith and Thomas Funeral Home. No staff members apologized to the family or even attempted to remove the violent employee from the premises. I sadly was in the middle of the physical altercation and I am currently 5 months pregnant. 2.) While making our funeral arrangements the next day. The owner Mary Smith was micromanaging every step of planning process. There was constant calls and she kept demanding to have our life insurance policy brought to her. I believe these matters could have and should have been handle once we left the office. 3.) My father was not dressed in the appropriate attire that I picked out and informed the funeral director of my selection. When I asked a staff member why is my dad dressed that way. They informed me "Oh I don't know, Ms. Smith instructed me, oh there is nothing I can do". My siblings and I were faced with complete disrespect and disregard. It wasn't until I threaded to make a formal complaint that my wishes were taken seriously. 4.) During my father's visitation the owner Mary Smith, verbally attacked me. 5.) At my dad's funeral that same employee Eunice Young who attacked my sister was apart of his funeral service. Mary Smith and her staff had no regard for the disrespect and violence me and my siblings endured. Losing a loved one is a difficult time. Losing a parent is a very hard pill to swallow. A company such as Smith and Thomas Funeral Home who has been in business this long. Should have been more professionally and more respectable. Due to my siblings really wanting to use their services that is the ONLY reason we went with them. Sadly, my father Eric Smith was the vice president of Smith and Thomas Funeral Home. He worked there for 26 years. This establishment found every way possible to constantly disrespect and disregard his children. I highly advise NO ONE to use their services. Please seek peace and use another company. This is a terrible company.

    ABC Monuments - funeralservices - Updated May 2026

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