I had an incredibly disappointing experience with Gaby during my recent Brazilian sugaring appointment. From the moment I arrived, the interaction felt rushed and unprofessional. Unlike my previous visits, Gaby did not step out of the room to give me privacy while I undressed -- she simply told me to take off my pants and stayed in the room, which made me very uncomfortable. During the process, I was on FaceTime with my boyfriend (camera facing only my face). Gaby made an inappropriate comment stating that I needed to get off the phone because clients become extra dramatic when they have an "audience." I found that extremely unprofessional and unnecessary. I'm an adult and I know how to conduct myself. When she inspected the area, she questioned how long I had let my hair grow, and even after I clarified that it had been 2.5 weeks, she continued to argue with me. I asked her directly if I should reschedule, and she said it was fine -- but the end result proved otherwise. The waxing session was rushed, lasting barely 10 minutes. After saying "ok," she just walked out without any follow-up or indication the service was complete. I paid $85 plus a $15 tip out of courtesy, but when I got home and checked, I was shocked to find large patches of hair left behind -- the job was incomplete and sloppy. My vagina looked like Cynthia from the Rugrats. I attempted to contact the shop multiple times afterward to discuss the issue, but no one answered the phone. I ended up going to another esthetician and paying again to have the wax corrected. I've been a loyal customer in the past, especially when Norma was there, and always received quality service. Sadly, that level of professionalism and care seems to have disappeared. I do not recommend this place anymore and will not be returning. read more

DO NOT GET SERVICES HERE!!! The tech Arianna Williams glued my eyes and I told her immediately that I felt like I had something in them. She said to blink and that sometimes they feel a little funny. Well the feeling never went away after 2 days and I had to go the eye doctor for $125! I was diagnosed with glue in my eyes and had to get a prescription to put drops in 3x per day on my vacation! My eyes feel like rocks are in them. I went back to D'Gal and the owner was OUTRAGEOUSLY unprofessional. She did not like that I asked for a refund and offered NOTHING but a "you signed paperwork." She had no empathy, didn't want me to get license information for complaints. She even called me a "Karen." This is by far the MOST unprofessional establishment I've dealt with. I paid $80 and gave a tip to be injured and insulted by this business owner. I'm very sorry that I didn't read the reviews about Gaby, the owner before coming here. This was my 3rd time here in 2 months. There are tons of other options in Killeen. Definitely, find a better one. The store front looks nice but it is lip stick on a pig. read more

I Thought I could put my trust into D'gal lash studio I've been coming here on and off when ever I get the chance, but this lash lift was a no go for me. When I left it was barely curled and I just thought it was my lashes just being short. But the next day they were completely straight. I had Called and didn't get any resolution, I have been waiting for a week for a call a text or something to see what we can do since I am away for a month due to military training, Turns out nothing can be done no refund, no credit, nada not even a sorry for the damn bad service they couldn't even call me to let me know what will happen. Super sad and disappointing with this outcome! Definitely don't recommend getting lash lifts from D'gal read more

D'Gal Sugar & Lash Studio - "Lash lift" - Sugaring Near Me - Killeen, Texas

Place sucks got my eyebrows she butchered them and my skin is raw and bleeding. Never again

Booked a wax with Amy! Ended up trying sugaring instead!! Oweee! Lol she made the experience a great one! She was very sweet and patient with me! Will definitely be back! read more

This place is a winner! It can be so challenging finding a new lash artist, not to mention a wax! But 1 place for both... Unheard of! I was driving to Austin monthly for both and twice a month for lashes. I came across this place (on yelp) when I was tired of the drive. Mellisa does my lashes and is great! She is very detailed and kind of a perfectionist, in a good way. I got sugared for the first time by Gaby. Which was a great first experience. I may officially be changing over from wax to sugar. My only issue would be there not being a receptionist at the front. So my first time I was a little confused if I should just walk to the back or wait for someone to come out and get me. My third time back (2nd lash app), I just walked back. Definitely recommend! read more

Abygail did an amazing job on my lashes! Got a wet lash set and she catered to the shape of my eyes as well as the look I wanted.

They charged me $80 for being 1 minute late! I was stuck at the light behind 6 buses at school dismissal time. Pulled into the parking lot 1 minute after the cut off time. They had no grace, no mercy! But they got their money lol I will never do business with them again! I see why more than half of the people that used to be there aren't there anymore. I literally argued with her while she could've been waxing me. Worst customer service ever. read more

I've been a loyal customer for the past 2 years. I've gotten facials, lash extensions and refills. I have referred several family members & numerous friends to D'GAL. I received a gift certificate for my anniversary for $150. I tried to use it & noticed that it was only good for 3 months. It was purchased beginning of January 2023 & expired in April. As soon as I noticed, I contacted the owner & explained that I apologize for the oversight on my part, the certificate had expired a couple weeks prior. The front desk listened to me & said they would have the owner call me back but it should be fine. I never received a call back, but I got a text saying sorry we won't honor the gift certificate. I understand policy but I was very disappointed that an exception couldn't be made for a loyal customer. I've always tipped well & enjoyed all my services there. The owner avoided my calls & wouldn't give me the common courtesy of a quick conversation. This was a gift certificate for $150 to use toward any service. I feel that you received the money & wont follow through on the service & took advantage of a great customer. I've been so supportive of your business. This is so mind boggling to me that you would take advantage of people this way. Please know that the same way you get customers, you lose them! Word of mouth goes a long way. I will make sure that those same friends & family take their business to someone that is trust worthy & appreciate their customers. You might have gotten the money & didn't allow me to use the gift certificate, but I hope the Karma for doing good people wrong is worth that $150. read more

I literally waited to write this review because I wanted to see how long the Novalash extensions would last. Y'all.. my last fill was June 8th! I removed the last 10 lashes myself on sept 3rd (I work and travel, a lot). These lashes last! I am super active and I'm in the medical field so I wash my face a lot. My extension specialist was Ashley. She's the bomb dot com! Super sweet, knowledgeable, and she's a whole vibe once you get started! I haven't used any of the other technicians but I can always hear them. Ashley is super down to earth, has a calm sweet voice and is funny! Her area was super clean and cute. She also educated on the products she uses. Anywho, I just wanted to let the world know. My first appt with Ashley was in May, I went back for a fill with her in June. I didn't need much of a fill as only a few had fallen off with great care. I will definitely be returning. read more

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I wasn't sure what to expect after arriving and the owner asked my name and told me "She'll be here in a minute" I'm assuming she meant my eyelash tech. Yes, she did arrive 3 minutes late for our 5:30 appointment. Once she got set up and ready for me, I was brought into one of the cutely decorated rooms and reclined on the comfy table to get my lashes started. I can't explain the steps bc I couldn't see but it felt like my bottom lashes were being taped, then maybe taped again? Don't know, but whatever happened it didn't hurt so I was glad about that. My tech, "She" I'll call her since I don't remember her name and the owner didn't use it, was very gentle and for that I was grateful. After about an hour it was done and I have to say I was so happy with the results! I'm a week out and I am still thrilled! I take care of the lashes exactly as I was instructed and I most definitely would recommend D'Gal for great quality lashes done with a gentle hand! The BEST I've had anywhere so far! read more

The owner does not have class. She is very unprofessional and argumentative. The lashes are cheap material. I came out of there looking like a clown with lashes that looked like a bad uneven haircut! read more

I wrote a review almost two years ago and now the manager decides to reply back. Her response shows her lack of ownership as a manager and speaks volumes of her character and service they provide. I have made appointment before where other lash companies do not ask for card payment before hand. I also do not appreciate being told/implied I am lying when I am simply giving my honest experience for others. I am thankful I found a place where they value their customers. Blessings! read more

I came in for a same day consult and received a great new set of lashes. Holly was very friendly and informative. She removed my old lashes and gave me a brand new set. The first pic are my old lashes and the new ones are next! Such a difference in technique. It's been about 2 weeks since my appt and I waited to write this review until I saw if the results were still great between fills and they are! I highly recommend her service! read more

D'Gal Sugar & Lash Studio - Sugaring Near Me - Killeen, Texas

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I made my first appointment here for a sugar wax which I have done multiple times before at different locations. I'm unsure if the person has done a neck wax. It was messy and uncomfortable. I had sugar dripping down my shirt as well as baby powder. When stated If they've done before she said yes . However I pointed out many issues with appointment then she stated she want to finish. I left salon with sugar wax all in my hair. read more

Absolutely amazing studio to go to girls. It's aesthetically pleasing and absolutely every one there is so sweet. It's very clean and the decor is spot on. Felicia is always going to take care of you and she is very professional! You will not regret spending your money there or your time. read more

I've been meaning to write my review days ago, age catching up to me. Ziebet, she's so sweet. The past 2 months alone Ziebet has obtained the title of Master Lasher. I may have said it wrong, but she is the greatest. Let me say this, I get my fills every 3 weeks. Some ladies may ask why? Anytime I can sleep wild at night, washing and moisturerising my face to include brushing my lashes daily and I'm still looking like I really don't need a fill. Moral to the story, I'll see maybe 2-3 lashes in my sink. Thats the during the entire 3 weeks. Think about it, Ziebet is the Lash Master read more

I've been coming here for a few years and receive excellent service every time. There are multiple artist that have availability. I've been seeing Norma who can create any look. Book with her and you won't be disappointed. read more

I've been seeing Gabby for about 4 years when she started at a nail salon. I get waxed and lashes done with her. I get the American volume lashes and I love them!! I don't wear makeup often so my lashes last 3 weeks before a refills. I also work out pretty heavy and sweat a lot and the lashes are fine. She is super sweet and prices are really fair considering I lived in California where I was paying way above her prices. read more

I have finally found a good lash girl here in Killen THANK GOD. I got my lash lift and tint done by Melissa, and it is done perfectly. Will be returning. I also love that they use Vagaro for appointments. You are able to see ratings by lash artist which I find helpful. read more

Leslie does fAbulous work! She's very friendly & makes you feel very comfortable. She always props my feet up which makes my service more relaxing. read more

I am definitely a satisfied and happy customer of D'Gal Sugar and Lash studio. I usually write reviews when I 100% am pleased with a business and this business is one of them ! I truly am glad I found this place . I did my research about getting lashes done and I can definitely say for sure the employees and the owner Gaby are knowledgeable , professional and great to correspond with for any questions or request needed , making appts and I feel confident in going here to receive my services . My lashes are so amazing because of this place and I am in awe of the work and skill that is done each time I go. Thank you !!! read more

So my fiancé bought me a gift certificate for me to get my lashes done as a birthday gift. He spent $130 for this service. Now I work full time and I work strange hour and I work about an hour away from here so I haven't been able to get in to get them done. Well I called today because I have a wedding to go to and was finally going to schedule to get them done and I'm told to look on the certificate to see if there's and expiration date on it. Now I never noticed one before but low and behold there is! And shocking my certificate is expired... so we paid $130 and y'all got it for free. Didn't even try to remedy the situation. Like that was our hard earned money y'all basically stole. I was going to do my eyebrows there too but not now. Y'all won't get another penny from me. Not right... not right at all! read more

I'm very disappointed I cancelled last moment because I wasn't feeling good have COVID symptoms and I called them to reschedule for next week because didn't want the workers to get sick and yet they didn't care and took away $50 of my card it's my first time going. read more

I just moved to Killeen from Los Angeles and one thing I must have is my individual lashes, everything else can be compromised lol. After research & Yelp I came across D'Gal- and i am soooo fortunate. I work in the mall and i see horrific lashes on a daily. I was very nervous about letting someone handle one of my most precious possessions because I just have high standards. Well, I went in yesterday for my appt for a Silk heavy-fill and Gabby made me a happy and satisfied customer! My lashes are beautiful, they look natural but also glam up my eyes! Thanks Gabby, your awesome and I'm definitely returning soon! I will be referring everyone to her as the local lash fairy!! If you're looking for a one on one, quiet, sophisticated and clean experience (not a loud nail shop), beautiful, high quality lashes.. D'Gal waxing and lases is it! read more

Before & after the lash extensions! The salon is beautifully on the inside, nice and clean. The women working are extremely helpful and nice as well. Great place for affordable great looking lashes! Will be back for a refill :) read more

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This is my 3rd place to get my lashes down. The first place I loved but the drive was too long. The 2nd place not a fan. This place I loved and for 1 reason. Ashley. She is seriously the nicest human on the planet. She is patient and kind and takes time to thoroughly explain things. She did a great job. I can't vouch for others but Ashley has a forever customer. read more

I was a customer of G'Gal for a few months and always took for granted the AMAZING job that they did. Unfortunately I had to move and have had no success finding a replacement lash place. I wish I could find a place that did as great a job as these ladies do! read more

Norma was amazing! She was very comforting and thorough even though it wasn't my first sugaring Brazilian wax she still made the experience very enjoyable and relaxing for me! Definitely will book with her again! Love LOve LOVE this place. Very professional and very clean and ready to help every customer have a great experience whether you're new or a returning customer. read more

Gabby does great work and always makes my eyes look gorgeous! No one I've ever been to has been as gentle and as professional as her, on top of that her prices are great. As long as I live here, she will be my go to girl! read more

Very unhappy with my lash extensions. I came in asking for dramatic dark eyelash extensions and ended up with very light translucent natural eye lashes. When I expressed my concerns I was told I should try the 3D lashes the next time, the technician them handed me the iPad asking if I wanted to tip on top of the $130 charge for lashes extensions. Poor service. Book elsewhere and get your money's worth. Reached out to the owner Gabby and also expressed my concerns, no offers to correct the sub-standard job or refund for the overpriced service. Stated that her technician was "sweet" despite the poor results I received. Military spouses if you're new to this area, skip this shop and give your patronage to a business willing to correct their mistakes and apologize when services are not up to par. Real business owners don't make excuses for bad service, sorry Gabby. read more

This was the first time I've ever gotten waxed and Gabby did such an amazing job! She makes you feel comfortable and not awkward at all! I will def keep going to her for future sugaring. read more

The facility is neat and the staff is very friendly. Easy scheduling process. Scheduled with Holly, who did an awesome job on my eyelash extensions and eyebrow wax. She is super nice, thorough and takes the time to explain materials and procedure and asks all the pertinent questions about past applications, allergies etc. I love, love, love my eyelashes and brows. Would and will definitely refer/recommend. read more

I was going on vacation and wanted to look good for all the vacation photos. I did a lot of research on lash extensions before booking with Gabby at D'Gal Sugar and Lash Studio. I decided I wanted to try the NovaLash brand due to superior staying power. I had them done almost 2 weeks ago and they are still going strong despite my horrible aftercare of them. Gabby advised applying coconut oil to them and washing them with baby shampoo and because I don't normally fuss with the girly stuff I forget on a regular basis. She also advised me not to sleep on my stomach because it rubs the eyelashes in the pillow (may cause them to fall off) but I wake up in that position every day. I still have a very nice set of lashes, I just brush them before running in to work to straighten them out and still look glamorous. You don't have to wear mascara to make your eyes "pop". Everyone who was in our vacation group noticed them and thought they looked very natural and very nice. I probably won't get a fill because like I say, I'm not a girly girl, however I do recommend these to any ladies that like to be pretty. read more

I have been to see Gaby several times for my lash extensions. She is very quick to get back to set up an appointment and has always texted me the day prior to my appointment to remind me. The room is very comfortable and clean. I absolutely love how my lashes look. They stay looking nice for 2-3 weeks even though I can be hard on them. I recommend Gaby to people all the time!!! read more

Love this lash goddess! She is the best & your work is super! I need to go back since I have been sick!