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    D'Cannela Tulsa

    5.0 (1 review)

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    1 year ago

    Helpful 7
    Thanks 2
    Love this 8
    Oh no 0

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    My Momma’s House Soul Food - Smoked Chicken!

    My Momma’s House Soul Food

    (14 reviews)

    Downtown

    GAVE ME FOOD POISONING- We visited My Momma's House on March…read more21 around 6:00 PM (they opened at 5:00 PM), and unfortunately had a very disappointing experience. The patio seating area was extremely hot, with little to no airflow, making it uncomfortable to sit for an extended period. We placed our order around 6:20 PM. Initially, the hostess advised against ordering the meatloaf, explaining it would take "a while" (about 20 minutes). However, when we asked the owner, Chris, he told us it would be ready in 10 minutes, so we decided to proceed with the order. Our table ordered four meals: two meatloaf dinners, catfish, wings, and soul rolls. One meal (the catfish) arrived within about 10 minutes, but the remaining dishes were not served until 7:22 PM--over an hour later. This meant we were unable to eat together, and most of our party sat waiting in uncomfortable conditions for over an hour without any updates or communication from staff. When we raised our concerns, the owner's response felt dismissive. Chris and his mother were sadly unable to take accountability for our bad experience, even after mentioning 2 of us got food poisoning, instead he said that I the consumer "approached them wrong" as if I am not a paying customer who is trying to actually give feedback! While I was disappointed with the slow service and hot conditions I was never rude to them! He initially explained that the delay was due to the meatloaf taking longer to cook than the fish. However, when I pointed out that my meal had arrived nearly an hour earlier and could have been timed with the rest of the table, he then stated that the hostess had not grouped the tickets together, so he was unaware the orders were for the same table. This explanation did not make sense, as all of our receipts clearly showed the same table number. He did offer a refund, but to be clear, we were not seeking a free meal--we were looking for accountability and to provide feedback that could improve the customer experience. To make matters worse, both myself AND cousin who ordered the meatloaf became severely ill with food poisoning within hours of eating, which raises serious concerns about food safety and handling. We were genuinely excited to support a Black-owned business, which makes this experience even more disappointing. While the food we did receive tasted good, it does not make up for the excessive wait time, lack of communication, poor customer service, and now serious health concerns. Unfortunately, based on this experience, I would not return or recommend this restaurant.

    Just giving you a heads up, do not order food from this place off door dash. I paid for an order on…read moreFriday 9/8 and walked just over 1 mile in the rain (right before the tornado alert) only to be told they don't except door dash and he's been meaning to call them to fix it. No sympathy, no apology, no offer to refund me, I was told to contact DoorDash which I did and I had to get support involved because nothing is easy on that app and was told it would take 5-7 days to refund my money. Based on whomever I talked too there was no sense of urgency as I was told people keep showing from door dash, so why in the He11 did you not fix it the first time it happened. My time is just as important as yours and this is no way to run a restaurant. Save your time and money, this place is not worth it and they won't be in business long with this bougey service.

    D'Cannela Tulsa - coffee - Updated May 2026

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