Andrew was super friendly. Provided helpful and efficient service. Explained all the ins and outs…read more(tolls, gas, etc) which was helpful.

Renting a car was fast and easy. We went thru Priceline and reserved a full size SUV. When we got…read morethere that morning, we were told that they didn't have any in stock. At first we were a little disappointed, but they told us that because Priceline is a third party company they don't know what they have in stock or not. Understandable. But he did get us into a 7 seater smaller suv, and made up for it by giving us a discount for all the hassle. It was really fast. Credit card, license information, got the car in the front, inspected it for any noticeable damages, one signature and done. After we used it for a day, I went to return it. I gave him the keys, he said thanks and that was it. It was the fastest and smoothest transactions I've ever had with a rental car company. Highly recommended!!!

Car very clean glad it was smoke Free, and I love to rent from you again in the future.read more

UPDATE: I went back in March 2024 and bought a brand new 2024 RAV4 Hybrid and I couldn't be happier…read morewith it. I once again sought Brett out to help me and just like last time, he was courteous, patient, and not pressuring at all. It took me a good two weeks to come to a decision, as this was a much bigger purchase than the last RAV4 I bought from him in 2017. We called and exchanged emails throughout those two weeks and he was patient with me all the way through. I got exactly what I wanted; model, trim level, and extra packages and accessories all at a fair price. I got a very fair price for my trade-in and the transaction was smooth as butter. I once again recommend anybody looking for a Toyota to visit Kinderhook Toyota for their needs. It's the only dealership I will buy cars from. Thanks Brett!

We are shopping for another vehicle. This dealership is not on our list…read more This is why: Several years ago, I brought my then two year old Toyota CPO vehicle in for service- an oil and filter change w/ tire rotation, as per the CPO maintenance agreement. The service manager, at the time, described to me how I must be mistaken and, further, that I had purchased a third-party warranty from the Toyota dealer who sold me the vehicle which Kinderhook Toyota could not possibly honor. He said all of this while looking at a 4' x 6' poster hung on the wall extolling the benefits of purchasing a Toyota CPO vehicle. Apparently he was, somehow, under the impression that only this particular dealership sold CPO vehicles... Toyota NA got him straightened out on this point, and I did proceed to have a couple services performed and did purchase parts/supplies over the next year or so. Those basic experiences were generally acceptable. At the mileage recommended by Toyota for coolant and transmission fluid services, I called to inquire if it was something Kinderhook Toyota could perform. Because I generally maintain my own vehicles, I like to know what somebody else will be doing to my vehicle when they service it. The new service manager had what can only be described as a meltdown in response to me asking him what these services consisted of in their shop. Expletives were invoked as he shouted that they hook it up to a machine which 'sucks out the old stuff and pushes in the new stuff', and why did I need to know. This is behavior I will not tolerate and certainly not reward monetarily. So, I went to another dealer, asked the very same question and received a detailed explanation given in a courteous and informative manner. Obviously, I chose to have that dealership perform the services. A positive customer service experience pays lasting dividends. I have subsequently purchased parts/supplies and have had one minor repair performed by them as well. We have avoided Kinderhook Toyota ever since. A negative customer service experience leaves an impression which lasts forever. My negative experiences at Kinderhook Toyota sprang immediately to mind when we begin discussing where to go vehicle shopping this time around.

I was in police custody when the tow company towed my car before removing my car off their truck I…read morehave dash cam footage of the driver searching threw my vehicle and now I have missing items the state police had already given him my key and never gave him permission to search my vehicle I picked up my vehicle the next day on Saturday when they were closed the drive came in to release me my vehicle I was at the tow shop before him I later reviewed my dash cam to find the footage I called state police they saI'd before making a claim to call about there policy's if they document car belongs or do inventory I called simmons towing they said it is not there policy and there not allowed to search vehicle's I recorded this call he asked in regard to what vehicle I was hesitant to tell him in case it was the same guy obviously it ended up being the same driver he said he wouldn't help me unless I told him so I told him my vehicle he said I gave him permission to search my car i said I didn't then he said he was looking for key that police had already givien him. they he called me crazy n hung up I record this call the time he searched my car i was in police custody so he lied my number is 5187084547 looking for any other people who had similar issues to help expose this company.

I got a flat tire on the Taconic Parkway, in rural NY, on a cold, dark Friday evening. I was more…read morethan hour from home in Western MA, and an hour from my destination, all the way in Wappingers Falls, NY. Plus, there had been a bunch of cars hitting deer that afternoon & evening due to the temps dropping, so the tow trucks were slammed with work. Nonetheless, PJ from Simmons was kind enough to drive me and my sad little Mini Cooper all the way to Wappingers Falls where the nearest Mini dealership was located. And, I made my friend's 50th birthday party weekend. Thank you to Simmons and especially a huge shout out to PJ for your generosity and going the extra mile (or 50, as the case might be!).

Interior/Exterior detail of our 2018 Subaru dog car... Blayne made it look and smell like new!!!…read moreInside and out. Outstanding, fast, incredibly reasonable and amazingly perfect job. So thrilled - will absolutely be doing this twice a year!!! I can't believe it's the same car. Epic job!!!

Didn't give me the right amount of paint for my hood lied about having a full can for chipped paint…read moreripped me off on buying a car don't go here if your buying a car didn't even fix it up for me

The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

Great Service. Great high end car, with heated rear seats. Great Driver…read more Highly recommended.

The crew did a great job on my Classic Mini Cooper, taking the time to do the job perfectly the…read morefirst time. Although it took a little longer than expected, I'm glad they didn't rush things. Highly recommended. Autumn in the front office is always on top of things and one step ahead when it comes to dealing with insurance companies. Thanks, Guys, especially Blaire!

My Acura TL was hit in the back passenger side by a truck that had left its liftgate down while…read morebacking up. Luckily I found out who was responsible for the damage and their insurance agreed to pay for the repair. The dent was not large however because it was metal on metal and and the color of my car was white I knew it would not be an easy fix. I went to Northeastern based on the recommendations of a number of locals in Hudson, NY. I worked with Autumn, the Office Manager and the reason the company is so well run. Autumn is amazing! She worked with the insurance company from the party responsible and all I had to do was wait for the work for to be done. The original estimate was below what the true cost would have been and she took care of everything to make sure the insurance company would approve the revised cost. She followed up with me on all updates and the work done by the repair crew was second to none. You cannot tell there was ever any damage done and they went above and beyond what I expected. Everyone was so professional and nice. It is a hard combination to find these days. Thank goodness I went there. I would go there again for any body work. Thanks again, Autumn. You and your team are a bunch of rock stars!