The best in the Berkshires by far. Excellent excellent excellent service. Thank you thank you thank…read moreyou!

Great Service. Great high end car, with heated rear seats. Great Driver…read more Highly recommended.

My first trip from Albany to JFK a year ago was great. But…read morelast night from JFK to Albany was not that good. I was supposed to be picked up around 6 pm but driver called and said she was ready to pick up around 4. It was good except I had no time to get water or food, and barely managed to change my SIM card to talk to the driver. (Why don't they use WhatsApp which would make it easier for travelers coming from other countries?) It was very hard to find the car. Driver just said "a very big black car" at the passenger pick up. Well, there are ziklinins big black cars at JFK, and very many pick up spots. After several calls (in a very loud and busy outside environment), she finally said lane D. It's a long lane. After I ran back and forth with 2 suitcases (I am 66 and have limited vision in the dark), she said D3. Even that place had several pick up spots. Finally we left JFK close to 6 pm. There were 5 passengers, one of whom spoke very loudly throughout the ride, discussed political issues with the young student from Serbia, shared her opinions etc. I was very uncomfortable. And loud. I did my best to keep my mouth shut, as did the other two women in the van. There was no water, snacks or scheduled toilet breaks. No announcements of seat belts, bathroom breaks etc. There was a small accident (not our driver's fault and no injuries) which caused another delay, and a subsequent loooong and looooud discussion by that same very talkative woman and the young man. By then I was getting a bad headache (hunger, dehydration, jet lag, and all this noise including the driver playing the radio. She never asked if it bothered anybody. After Kingston I moved to the back of the van hoping to get away from the loud passenger and the radio but music was even louder in the back! Also the ride was very loud and bumpy there as well. When we finally stopped at the Albany airport I had another anxious moment because I did not see my backpack with all the luggage. Turned out that the you gman from Serbia grabbed it and placed it on the sidewalk. He meant well, tried to help, but imo, it was the driver:s responsibility to safeguard all the luggage. I will use this service again since there are very few choices to get to JFK, and I do travel a lot, but I wish the company takes notice of these issues and improves drivers' training.

The customer service representative was very helpful and friendly. Answered all my questions. The…read moredriver showed up early and very professional-- open the doors. The vehicle was spotless. The price was excellent considering the level of service that we received. It was a fantastic trip.

Ryan is very nice and we enjoyed riding with him several times…read more But unfortunately he's not dependable and left us stranded after booking with him via his wife Lorie weeks in advance and actually rearrangling and delaying our trip by 2 weeks to accommodate Ryan's schedule. No follow up, No apologies. Even tho he was well aware that one of is disabled and uses a wheelchair. Would not recommend. NB. We were leaving for the airport in FL at 11 am to board a 3 pm flight to NY, arriving at 6pm. So not close to "hours after we landed". Pickup was scheduled for 6 pm. PA bridge collapse was A WEEk+ prior to our trip, June 11th. Our flight was June 22nd. They have NEVER offered any apologies at all. That would have gone a long way but they did not even attempt to apologiz.

Reliable, friendly, will go above and beyond. Ryan is an absolute pro, an incredibly safe driver,…read moreand will do what it takes to ensure you are where you need to. I cannot say enough good things about this service! Thank you for getting me to the airport and home!

Couldn't tell you how bad this company is !!!!....vehicles are not maintained and constantly…read morebreaking down. As a passenger every warning light is on and sometimes when you hit bumps...the suspension is so bad you wind up in another lane. The drivers are mostly disheveled and seem to be lost all the time. A couple a friends I know took them also and wanted to get out of car because the noises and suspension was so bad. Burned a friend of mine for the wedding party and never showed up at all !!!!....BAD BAD

Regency Sedan threw a hiccup into my wedding day over memorial day weekend. I gave explicit…read moreinstructions and times of pickup...but it seems they subletted the job to another company and didn't give any of the times correctly. It was an embarrassment as my guests waited in a parking lot for a limo that wasn't showing. Once they came late, they were not apologetic! and advised me the pick up times were also incorrect! I was 30 minutes late to WALK DOWN THE AISLE!!! I won't be referring this company to friends.

TERRIBLE EXPERIENCE. DO NOT USE THIS TAXI SERVICE…read more I made a reservation on Thursday for a Sunday morning pick up at 7:30 to take me to the Hudson Amtrak. I called twice to confirm this reservation and the woman assured me it was no problem. She never showed up on Sunday. I tried calling multiple times and nobody answered the phone. She called me back at 7:48 - at this point it was too late and I knew I'd be missing my train. I asked her where she was and why she didn't show up. The call was lost. She called me back and said "I just want to tell you you're a rude person" and hung up. I am horrified and outraged by this treatment. I would like to report this company."

Legally speaking, it became kidnapping when the driver wouldn't let me leave the vehicle after…read moreannouncing that he would be driving us FORTY MINUTES in the opposite direction of where we had asked to go, and wouldn't explain why. He kept saying he was "bringing us to his boss's house" and she would "drive us to Albany". They kept saying we would get to the airport on time, but we hadn't even told them when we needed to be there. I truly feel like something terrible might have happened to me if we hadn't finally forced him to pull over and let us out. We had to demand to be allowed out for several minutes and threaten legal steps if they wouldn't let us out of the car. We were left by a dollar general on the side of the highway with no alternative choices, twenty minutes farther from our destination than when we started.