Terrible customer service and communication. I had a repair…read morescheduled for the afternoon and was told I would receive a call the morning of to narrow down the time. At 11:30 I called to check and was told that I would receive a call by noon with an update. I never received a call and only reached their voice mail for the remainder of the day. At 10:30 the following day I received a call from the office stating that she had an emergency and had to leave at noon the previous day but that the technician was supposed to have called me. She insured me that I would receive a call from her no later than 1:30 that afternoon with a time or she would give me the technicians number so I could stay in contact with him. She never called me back and I am still sitting here with a broken hot tube.

Amazing work, friendly and reliable. Very professional and flexible with my scheduling needs. I…read morehighly recommend their services.

We purchased a hot tub from Ohio Pools and Spas (now Ohio Hot Tub and Sauna) five years ago and it…read moreis still working perfectly, and we have had many positive experiences with the business. Since 2021, we have worked with them for regular maintenance, service calls, questions about balancing chemicals, purchasing supplies and more. They are knowledgeable, kind, patient and accommodating. They offer a free service for you to bring in a sample of your hot tub water and they analyze it in the store and tell you exactly what chemicals to add. That was immensely helpful when I was getting the hang of the new hot tub. I highly recommend this business. They stand by their product and provide support to the customer for years.

Everything was great when I purchased my hot tub, but unfortunately, the advice I received…read moresubsequently primarily benefitted Ohio Pools and Spas at my great expense. After several years of use, I inquired about having the tub drained as I was then not using. I was discouraged from doing that and was told that it didn't cost that much in electricity to keep it running, so I followed that advice. I just had the hot tub hauled away as both the controller pad and manual jet controller broke and the cost to replace/fix was too expensive. I received my electric bill after the hot tub removal and my electricity usage dropped substantially. The cost of the chemicals to maintain, replacement of the hot tub cover, electricity to run and eventual removal of the hot tub were all expenses that could have been avoided had the tub been drained and left for future use. Sharing this experience to save others from falling into this pitfall.

I wish I could give a better review, but Rich and his company are a HUGE disappointment. We have…read morescheduled for him to come open our pool no less than SIX (yes six appointments) times where he hasn't bothered to show up. Two months of not showing, and one week of consecutive no-shows. He has "been embarrassed" about his lies of showing up, and his broken "promises" of showing up. Not to mention not responding to texts and calls until a day later. I guess Rich believes his time is more valuable than me and my wifes time. I cannot believe that this business can survive with how he operates.... If reliability & honesty are important to you, DO NOT USE HAMROCK POOL SERVICES..... update. Owner gave my wife a text back after not showing up again. "Glad your husband Karen got that out of his system, I'm sure it made him feel real masculine to write that whole novel on my review page. He could have had the pool opened in the amount time it took to write that " Good luck running your business into the ground

Extremely pleased with the quality of service received from Hammock Pools. They keep our pool clear…read moreand chemically balanced. I have no reservations about giving Hammock Pools a high recommendation. Ron Michalak

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

John quickly returned my call as my hot tub shut down in late December. He talked me through an…read moreeasy fix. He's very knowledgeable and if I would maintain the tub as I should, there wouldn't be a problem. Will keep his number on speed dial for future issues as the tub is 21 years old. VERY PLEASED!!!!

John did an amazing job repairing the heater system on my 23 year old hot tub. John and his team…read morewere quick to make the repairs so I could get back to enjoying my hut tub. Thank you

No call, No show. I really thought I had found a professional, dependable company until I had…read morespent a lot of time and money waiting on them to meet their commitments and promises. They stopped showing up after weeks of agreed upon appointments, after spending hundreds of dollars following their directions, hearing excuse after excuse .. finally, enough was enough. So Disappointing!!

Excellent service fast and very professional I was nervous about my pool at first but these guys…read moreknow what they're doing they made a lifetime customer.

Austin was amazing with the initial response, came out to the house right away to meet in person…read more He was very personable and seemed anxious to start the job and then never got back to us with an estimate. This has caused us to lose time trying to schedule our project.

Didn't treat my daughter in law very nice..very un helpful. They bought a pool .and had you put in…read morea bathroom floor .they asked for help and you did nothing. You were very rude and unprofessional. You didn't even close the pool correctly..the wind the taking the cover off.