The Worst Customer Service/Business I've ever dealt with.
I apologize for the long review, but I feel it is necessary to explain why I gave the rating I gave for this company, and to warn others.
The title is no exaggeration, one of the rudest, nastiest people that I've talked to over the phone, and tried to do business with. I needed a locksmith to open my Mother's house to asses the damage due a pipe burst during the icy weather. It had been many years since I had been down to Mother's house, I currently live in Baltimore, and I have moved twice, and lost my original keys to the house. My Mother doesn't live in Maryland full time anymore, but comes out to visits once month. She asked me to go down to take pictures of the house/damage for her insurance company since she was unable to come out. Once I couldn't find the spare keys, she gave me her blessing to call a locksmith to open the house.
I called D & L LockSmith out of Solomons, MD. As soon as the phone picked up on the other line, I kid you not, as soon as I asked if a locksmith was available, the guy on the other end let out a sigh, and sounded aggravated and annoyed. Every simple question I asked, ex - "Are you available to come out to Lexington Park, MD?" "How much will the service be?" "Do you take credit cards?," he responded in a very aggressive, nasty, tone. I was at a lost, I urgently needed a locksmith, so I kept calm and tried to ignore the frustration of this person, and thought maybe I just got this guy on a bad day...it got worst.
When we were finally getting towards the finalization of this transaction, he asked for my credit card number information over the phone. I wasn't very comfortable with this, and when I said this, he got pissed off and then accused me of not being trustworthy. I then asked him, if he wanted to speak to my Mother over the phone to get her permission? He said "No, I don't know this woman," I suggested my next door neighbor could vouch for me (since he was the one that notified my Mother about the pipe burst, and knew me from when I used to live there), he again said "No, I don't this guy either", I then offered my driver's license or reconsidering taking my payment information again, again, he denied, and basically said "How do I know you're not trying to rob this house?"
By this point, I had enough, and calmly asked "Why are you giving me a hard time?" He then turned around and said "Giving you a hard time? I'm trying to help you sir!" I mentioned everything from our conversation, then he just said, "You know what, you can find service somewhere else, I'm not going to help you," then hung up.
Luckily, I found another company (Lock Doctor) and they came out and helped. I mentioned this company to the new locksmith that helped me, and he said that he has heard a lot of complaints about him, and customers going through the same ordeal that I went through. Please take my advice and go elsewhere, if this is how this company is to every person who requests their business, I have no idea why they still are in business, and they shouldn't be. Again, thank you for reading. read more