I can tell you I put the word out that I need assistance with my refrigerator not cooling and they…read morewere on a phone call to me within five minutes and within 30 minutes of that time their tech was here at my house at the front door and I got it repaired short and fast he took care of it. He met the needs of getting it taken care of and he showed me the cost to repair it and he took care of business and very professional young man. I highly recommend this business. They do everything on any kind of appliances, washing machines, dryers dishwashers, microwave stove, stoves ovens anything they fix it and repair it in their here quick and they do take care of business fast. They are very high-quality and very good respectful business I see.

My mother had a leak coming out of her washer. She was worried about paying for someone to come…read moreout, but these guys were more than professional. The customer service was the most responsive of any other company I've worked with in the past, and the integrity of the technician was undeniable. He took a look at it, diagnosed the problem, and DID NOT try all the various avenues of up having people tend to do these days. I will only work with these guys from here on out.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

I had a refrigerator not cooling and called On Premise Repairs and spoke with James who was kind…read moreand professional and asked questions regarding the appliance and got an appointment set for me early the next morning. James (another James) came to the house took one look and knew exactly what the problem was and went to work to repair it. James is very knowledgeable about repairing appliances, he sent me a text telling me he was on his way and what time he would arrive. The bill was quiet reasonable and his workmanship was amazing. I highly recommend this company for your appliance repairs!

Great service . Reasonable price. Professional . They…read morearrived on time and find no issue . Only charge me for trip charge. Very fair and morale

Excellent service and they did a great job! Highly recommend! They were able to fit us in quickly…read moreand scheduling always a breeze. They showed up on time!

John tried to fix my Electrolux washing machine. He put in 2 NEW Electrolux water controllers and…read moreeach one was defective. He would not allow us to reconnect the machine to the water system out of fear that the house could flood. That decision was greatly appreciated. He couldn't fix it unless we wanted to wait for Electrolux to respond to us, which could take forever. So we swore off Electrolux forever and purchased a Speed Queen. Thank you Alan's Appliance Repair for your great efforts and honesty. Word of warning: stay away from Electrolux. Avoid that brand.

When you have the same excellent service tech - who is no nonsense, direct, and just a kind and…read morecaring human being - over a course of many years, it really speaks to the quality of the business and its owners. Our repair was done quickly and efficiently. Our tech even cleaned up areas that he could've left for me to deal with. I cannot remember when we've had such excellent, consistent service over the course of a decade.

Super fast and friendly! I had two issues. My dryer vent was as clogged. They did a great job and…read moredidn't over charge me. Next my beer refrigerator was going out. They fixed it at a low cost. I highly recommend these guys. They didn't overcharge me like others tried.

My dishwasher quit working so I requested service through Yelp. Brian, the technician was prompt…read moreand diagnosed the problem and returned with the part the next day to complete the repair. The cost to replace the circulating pump was$275 plus tax. This seems reasonable for a factory part since the comparable unit would cost $700 to $900 including delivery, haul away, tax, etc. new. Hopefully this will run a few years.

Technician was so efficient and helpful! He explained the options well and was able to resolve the…read moreissue quickly.

They arrived when they said they would, looked at the issue and diagnosed quickly and properly…read more Quoted repair up front and charged what they quoted. I needed a new dryer on my Under counter Bar Refrigerator. Most other companies I called said they would not even look at it because it is a Commercial Unit. Unit is now working flawlessly 24 hours after, where it would not cool at all before. In addition they looked at a couple of issues I had and gave some recommendations at no additional charge. I will definitely use them again and I highly recommend them. As a side note banter between Eric and Byron was professional and entertaining, as two Professors discussing the technical minutiae of HVAC theory.

This company was assigned a repair of one of my appliances by Lowes under an extended service…read morecontract that we purchased. The technician showed up, said he needed to order parts and we never heard from them again. They refuse to answer the phone and believe they blocked us after a while. After almost 2 months of trying to make this work, we contacted Lowes who then told us the technician filed a report saying he was unable to do the work because he claimed it was out of warranty. I am sure he got paid by Lowes for the visit, so it sounds like he is either mistaking us for someone else or... Anyway, Lowes said there is nothing we can do until we "make things right" with this company. I just called my credit card company and filed a claim thru them. So, avoid both Lowes service protection and this company. Update: called mrappliance.com who gave me an appointment immediately and repaired the appliance the same day. They are awesome. I will now update my claim with Chase Sapphire to include reimbursement for these repairs. Advice remains: avoid Lowes and all their fly-by-night repair associates.

Very professional and knowledgeable. They don't oversell or price gauge. They price very fairly. I…read moreused them for a dishwasher repair. I will use them in the future for any other appliance repairs I may need.

Great service, promptly delivered with efficiency and professionalism. He arrives promptly and…read moreworks quickly. He is the best repair person we have had in years! Also he prices fairly! I would give him 10 stars if possible.

The service repair man took my washer apart and lost one screw cover…read more Everything should look the same after maintenance

They are a complete scam! The owner lied to us about the machine we were looking at and told us…read morethat it had just been serviced and he talked about the expense of all the new parts and actually told us he had tuned it up after all these repairs. He said he would also give us 4-5 extra accessories with our cash purchase. The machine doesn't run, it overheats as soon as it is turned on! We just bought it 3 days ago, and he refuses to give us our money back!! It's been a nightmare dealing with these guys. The accessories were suddenly not available and he now says he can't get them anymore?!?!!!! :-[ They need to be closed down.

My 3-year-old Samsung refrigerator stopped cooling because the doors were inadvertently left open…read more I called Kelly, and he arrived within the scheduled window. He gave me a clear diagnosis and explained that the evaporator coils or air vents become blocked by a solid mass of ice, preventing cold air from circulating. He used a handheld steamer to quickly and safely melt away the ice blocking the evaporator coils and internal vents; however, it didn't work. He later instructed me to unplug the refrigerator, leave the doors open for 24 hours, then turn it back on the next day for 12 hours. I was happy to see my refrigerator fixed and cooling again. I recommend Kelly for your appliance repair.

Why 5 stars? Because we were in desperate need for a dryer repair and KrisKelly made the process…read morequick and easy. --- --- --- One day recently, we realized our dryer was no longer working - not an ideal situation in the middle of laundry day with a vacation on the horizon! I popped on Yelped, searched appliance repair, and it was very obvious that I should reach out to KrisKelly first, based on the great reviews. I submitted a request-a-quote on Yelp on a Sunday afternoon, and heard back Monday morning. By Thursday, there was someone at my house and my dryer was fixed within about half an hour. The service guy even gave me some great tips on maintaining my washer, dryer and other appliances for the future. It sucks to need an appliance repaired, but when you can get the problem resolved as quickly and as pain free as possible, it's such a relief. That's exactly what happened here. This will definitely be my first call next time it happens (hopefully not for many years).