My experience with DIT service was excellent. Bobby provided prompt service and was swift and…read morethorough at the site of the explosive fire which destroyed my vehicle. Later, when I contacted Downtown Ignacio Tow, he was very courteous and helpful to welcome and assist when I arrived at the office and vehicle storage site in Novato. I was impressed with his concerns for my safety, and wellbeing in examining the toxic remains, as well as diligence with health safety during the pandemic. I will be certain to recommend the services of this small business.

I was having a bad day, locked my keys in my vehicle, called Downtown tow and boy did they help me…read moreout!! Thank you Ryan

Terrible customer service. They sent the wrong type of type truck. The driver was extremely rude.read more

The release button on the gear shift of my old Honda Accord broke off, and I couldn't shift gears…read moreand move it. An AAA service technician came out and said he couldn't move it. The company also said they wouldn't tow it, because bla bla. So I called Authentic Tow. The people at the phone were polite. Their time estimate for sending help was accurate. The service person was polite, knowledgeable, and able to roll my car back so he could roll it on a flatbed. All this on one of those narrow, winding Marin streets. I'd rather not have car trouble; but am satisfied with the outcome.

I had some body repairs done on my bmw and Kevin and the team were incredible helpful. Everyone who…read moreworks there is so friendly and made me feel really good about bringing my car there after an unsavory experience with another auto shop. My family has been taking there cars to Nave for years, and for good reason. Not only did they extend a fantastic price on labor and paint, they polished my headlights, and my car looked better when I picked it up than when I bought it. The also offered me a loaner vehicle during the repair. Thank you Kevin!

These guys are true professionals! I took yet another…read morevehicle of mine to them for a repair this week. This time, my 2013 Dodge Durango needed a water pump for sure. With my approval, they also replaced some of the surrounding components like the thermostat, tensioner pulley, serpentine belt, etc, and they did a very thorough repair. Well worth the money spent on the repairs. Thanks, fellas!

My Hero's!!!! I was stranded 85 miles from home on Easter Sunday Evening. It was a busy time for…read moretowing companies and no one was willing to take me so far when they has so many local calls they could answer. But then my AC driver showed up with a plan to tow me to the closest motel and then on to my final destination the next day, he had mercy in his heart and decided he get me all the way home and back to my family that night. What started out looking like a very long night in a motel finished we me at home and my car at my mechanic. I won't forget the help I received from A&C Towing

My Tesla powered down during a prolonged time away from its charger. After an unsuccessful and…read morefrustrating encounter with AAA, I tried A&C Towing in Novato. Walter earns 5 stars for his caring and knowledgeable help. He immediately understood what to do and sorted me out. But that's not all. When we ran into a problem at the Supercharger station, he patiently worked with me to troubleshoot the problem. Together we solved it. The call-out took longer than was ideal because of the multiple issues we had none of which were his doing. Yet never once did Walter seem frustrated; instead he was always caring and friendly. I don't know if A&C made any profit on the call out but they made me a steadfast fan, because of Walter.

Last night at about 11pm, I had to call ATA Towing after getting two flat tires on Highway 101 in…read moreheavy rain. I must have run over something on the highway. They answered the phone right away, unlike the other company who didn't answer, and showed up quickly despite the weather. the driver was friendly, and clearly knew what he was doing. He carefully loaded my EV on a flat bed truck and suggested towing it to a nearby tire shop so I could deal with repairs in the morning. That allowed me to grab a hotel for the night instead of trying to figure everything out on the side of the road at midnight. Really appreciated the professionalism and help when I needed it most. I'd definitely recommend ATA Towing if you ever find yourself stuck in Marin County.

This company stole my car from a lot with very unclear signage for parking violations. I get that…read morethey have a job to do, but the property did a terrible job of marking. What really got me was when I went to pay my $700 30 minute ransom one of the guys working said "if you used your eyes and read you would have seen the sign". Not only did he question my ability to read, most likely because I'm a minority, but he also attacked my visual disability. I only have one functional eye. This was incredibly offensive to me considering I deal with my disability on a daily bases.

AAA Roadside Service contracted this company to tow my car from my driveway to the tire shop…read more The tow truck arrived really fast. Driver was professional and helpful. My car was safely delivered to the tire shop on the tow bed (as it should be). All of this happened in less than a hour. A clear sign of professionalism and experience. Fiver for an easy peasy situation during a stressful morning. *COVID SAFETY: AAA asks members to get a ride instead of sitting in the tow truck with the driver. I trusted this company to safely deliver my BMW to the tire shop without me. Also, I wanted to keep working at home so that proved really helpful.

I needed to have my car towed from Richmond to San Rafael and when I called the gentleman answered…read morethe phone on the first ring and said yes he was absolutely available even though this was on the Monday of the Thanksgiving holiday. He was quick and efficient and he delivered my car to my driveway exactly as specified in a timely manner. I do highly recommend professional towing especially for his customer service. I didn't catch his name; but he was an angel. Thank you!

I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Roberto was great. He talked me through the logistics on my Tesla. I'm glad that I used him.read more

Wow! David is a great business owner. He arrived early, got straight to work and completed the…read morerepacking of bearings on my trailer quickly. Very pleasant to deal with, you don't come across honest mechanics like this these days. Beat the local thieves at Toscalito by a very large margin and they wanted to keep the trailer for a week to do something that David did in an hour in my driveway. Highly recommended! 10 Stars?

I received an excellent and honest assessment of my trailer to make it road safe again. After…read moresharing my goals for repairing and selling, David saved me approx 2-3k, giving a thorough assessment and highlighting next steps. He fixed my electrical issues in 10min! I highly recommend David for his honesty and safety-first approach.

Honest, Integrity and a Company I would definitely recommend and have use many times.read more

Carlos came to our rescue when my husband and I's car tire stopped working in the middle of a busy…read moreintersection late at night. He was super fast, towed us in lightning speed and kind and helped us fix our car the same night and worked till midnight. He went above and beyond to get the car parts needed and charged a fair price. I highly recommend him because he's dependable and knowledgeable.

Joe is the best! I had a fender bender and he not only gave me a beautiful new perfectly matched…read morebumper, but he fixed something with a screw that I was about to pay a lot of money to have fixed. I have been to him before and he always does great work. I give Milani's

I've brought my cars to Joe Milani a handful of times over the years and they always do the job…read moreright, and handle the process of estimating and scheduling with competence and and professionalism. You can't do any better.