My experience with DIT service was excellent. Bobby provided prompt service and was swift and…read morethorough at the site of the explosive fire which destroyed my vehicle. Later, when I contacted Downtown Ignacio Tow, he was very courteous and helpful to welcome and assist when I arrived at the office and vehicle storage site in Novato. I was impressed with his concerns for my safety, and wellbeing in examining the toxic remains, as well as diligence with health safety during the pandemic. I will be certain to recommend the services of this small business.

I was having a bad day, locked my keys in my vehicle, called Downtown tow and boy did they help me…read moreout!! Thank you Ryan

Let's acknowledge, nobody enjoys having their car towed... fine. One Monday morning, I discovered…read moremy car had been towed overnight, I took an uber to their yard, and met I'm guessing, the owner. Vehicle wasn't in my name, so he walked me through the process, and what documents were needed for release. While I waited for the registered owner to send over a notarized release form, the owner of ATA was kind enough to let me slum it in their office lobby space. I charged my phone, and waited until it was released. I took responsibility for my vehicle being towed and the consequences associated- thus, my experience was fine. They were respectful and helpful. Not much more you can ask for in those situations.

I can see why these people have two stars. The woman with the neck tattoos, was very rude to me. I…read morewas helping someone who is short on their luck, someone who had all their paperwork id with them. Walks past the counter, giving these smoky looks, she was extremely rude. It was disgusting. Then she walks back and goes. Did you call me a B word? So I told her yes I did and reminded her it's not a crime and that she was being very disrespectful to somebody who had all their paperwork. She then reminded me that I was on camera and I told her I really didn't care. She told me I could leave so I did and she slammed the door behind me. How immature can you be haha. I feel bad for anybody who has to deal with this place and these people. Absolutely rude and utterly disgusting. I'd avoid this place at all costs if I were you.

I highly recommend Nave Motors for auto body repairs. Kevin…read morewas excellent at explaining every detail of what needed to be done to my RAV4. It only took 5 days total to have everything done. Kevin was very kind, even offended me a free rental he has on the lot. Thank you

My experience was wonderful at Nave Motors. It all started when I got into a car accident with my…read more2016 Honda Odyssey. I didn't think twice about taking my van to Nave. Kevin Pasayes, the manager, came out to my house to look at the damage (my van was not drivable). It looks like a brand new off the lot van. They honored the 10% repair discount being a AAA member. The value couldn't be beat for the extent of my damage and the hospitality and kindness of Kevin and his staff was as if I was part of their family. The Nave family goes back generations in Novato and so does my family. Saying "thank you" doesn't come close to how I feel emotionally to have my van back as if nothing happened to it.

I highly recommend this towing company! 100%! I received a flat tire near the National Park in…read moreSausalito where there are several hairpin turns. This company took the time it needed to not only find the car, but to get it on the truck. It has been a very, very challenging day for me. My car is in route to the dealership for a new tire! Thank you, thank you for your good work.

Everything from start to finish was excellent. Friendly and professional. Felt very confident in…read morethe transportation of my collector car.

Really in awe of the customer service of this team :) My car wouldn't start and I called Gonzalez…read moreand they were incredibly helpful. I had many changes of plans and they were with me in each step with such tremendous customer service. The person who helped me was such a kind soul and easily knew how to fix the issue. They ended up not needing to tow my car (issue with my key that they knew how to fix). I am beyond grateful for their kindness, competence, and wonderful humans on the team. Deep thank you!!! Will call you guys any time I need a tow.

Tony was able to arrange a quick tow for me yesterday when I needed a flatbed tow for my lowered…read moreMiata. The tow truck arrived faster than expected and the tow truck driver was a really nice guy. I rode with him to the garage that did the work on my car. The price for the tow was absolutely reasonable. I would definitely use Gonzalez towing again in the future!

40 minute eta. Actual wait 2 hours. Not thrilled and caused…read morestress. Driver was proactive and positive

The owner (?), Nassim, was absolutely incredible! Three different towing coming came to try an town…read moremy disabled car, and they all left, when they saw it, saying they couldn't do it. Nassim was able to pick it up, and tow it to my dealer. He was basically a magician, in the way the succeeded in getting my car off the ground, something no one could do. He treated it like a baby! I highly recommend him!

Amazing service! My mom recommended Miguel to help tow my car with a completely dead battery. I had…read morea jump starter pack but it wasn't enough so I was ready to have it towed to my mechanic. When he arrived with his flatbed, he asked if he could try his jump pack, and it worked! Without him asking, I paid him for his time and was able to drive myself to my mechanic to get the battery changed and recalibrated. Amazing service! Very quick and professional! I would highly recommend his company!

M&G Towing ALL THE WAY! Miguel was so responsive, got the job done despite frozen bearings, was…read morepatient, had the best attitude, is professional, and polite (this goes a loooong way with me). He put the car where I wanted it (while working around landscaping!) all with a pleasant attitude. The job took longer also because of the location I needed it to be in. I was blessed to find Miguel. Can I give more than 5 stars??? His customer service skills are top notch.

AAA Roadside Service contracted this company to tow my car from my driveway to the tire shop…read more The tow truck arrived really fast. Driver was professional and helpful. My car was safely delivered to the tire shop on the tow bed (as it should be). All of this happened in less than a hour. A clear sign of professionalism and experience. Fiver for an easy peasy situation during a stressful morning. *COVID SAFETY: AAA asks members to get a ride instead of sitting in the tow truck with the driver. I trusted this company to safely deliver my BMW to the tire shop without me. Also, I wanted to keep working at home so that proved really helpful.

I needed to have my car towed from Richmond to San Rafael and when I called the gentleman answered…read morethe phone on the first ring and said yes he was absolutely available even though this was on the Monday of the Thanksgiving holiday. He was quick and efficient and he delivered my car to my driveway exactly as specified in a timely manner. I do highly recommend professional towing especially for his customer service. I didn't catch his name; but he was an angel. Thank you!

Kevin did an amazing job transporting my vehicle to get my tire fixed I recommend u come to himread more

This was one of the best experiences ever. I was shocked. I didn't know I could feel this way about…read moregetting my car towed. I have never hired a tow company independently, because I've always had AAA. But, when it was time to lay my beloved Saab to rest and take her to the junkyard, AAA would not do it. Time was of the essence, as the City of Oakland had left an orange sticker of death on my car, telling me to move the car in three days or else they would do it for me. I had only found out about the sticker the day before and so I had very little time to scramble and make arrangements. The junkyard would have been happy to tow it for me, but couldn't do so before the deadline. So, I googled around to see if I could find a tow truck company to do it. I called Pitway and someone picked up immediately. He gave me an incredibly reasonable quote, which, happily would be covered by what the junk yard told me they'd give me for the car. Then he told me he could have a tow truck driver to me in 45 minutes. The tow truck driver was there in 30 minutes! My car had a tricky problem making it really difficult to move. It had been hit by an uninsured motorist during a high speed chase by the California Highway Patrol (I kid you not!) and it had been left with damage to the front passenger side wheel. And it was parallel parked in a tight spot. Trying to get that car coaxed onto the flat bed of the tow truck without damaging any other car in the process was an epic battle. I was riveted watching him tug and turn, twist and pull, attach this hook and that cord. We'd share moments of rueful eye contact and every now and again I'd apologize profusely. But the tow truck drive worked absolute magic. He is an expert at his craft. He managed to get that car on the tow truck without further damage to my car, the car in front, himself, or my reputation with my neighbors. All with a smile on his face. He was super patient at the destination as the process at the junk yard was, honestly, fairly nightmarish. It was a 100% amazing experience. I would recommend Pitway wholeheartedly.

Terrible customer service. They sent the wrong type of type truck. The driver was extremely rude.read more

The release button on the gear shift of my old Honda Accord broke off, and I couldn't shift gears…read moreand move it. An AAA service technician came out and said he couldn't move it. The company also said they wouldn't tow it, because bla bla. So I called Authentic Tow. The people at the phone were polite. Their time estimate for sending help was accurate. The service person was polite, knowledgeable, and able to roll my car back so he could roll it on a flatbed. All this on one of those narrow, winding Marin streets. I'd rather not have car trouble; but am satisfied with the outcome.