You get new ac installed from Victor a few months ago that went well and priced right. A couple…read moremonths later you see possible leak but ac still work great. First pics show what the concern was. Make appointment to check then they reach out to change appointment. Waited over a hour missed my nail appt no call text response. Going to bed get text can be there in morning something family came up. I responded that no one home got our own appointments business wise in morning. Happened to check cameras mid morning found he's in my backyard no permission gates were locked called let him have it to get home to house over 90 degrees after pt. Left fuse out electric box panel open foam insuliation hitting fan blade also dented my new unit and screws on ground out of panel. On top now my deep freezer with 1k food gone. Total unprofessional and disrespectful

Victor was prompt and was able to get out to my house to help me install a couple of newer style…read morelights into an older home. He was very helpful and helped me out with a couple of other projects as well. Also he gave me a quote to get the job done where as other electricians gave an ambiguous price based on hourly rates. Will definitely use again.

We recently had a new AC unit installed and had a great experience with the team. Jacob, Cody,…read moreMark, Wyatt, and Mike were all extremely informative, helpful, and professional throughout the entire process. While they were here, we did some research and had questions, they took the time to answer everything thoroughly and made us feel confident in the purchase and installation process. Their workmanship was excellent, and they left the job site very clean and tidy at the end of the day. Everyone had great manners and was a pleasure to work with. We would definitely recommend using this team/Wolfgang if you're in need of a new AC unit.

Terrible customer service. Air went out on Friday a technician came out and said condenser motor…read morefailed. He proceeded to try and get me to replace my 13-year-old system that has a 15-year warranty with $13,000 unit, and after I told him I was not interested at this time, I feel my repair was put on the back burner. I was told they might be able to get part on Saturday and install it Saturday afternoon. When I called the office on Saturday and was told they could not get part until Tuesday with install Wednesday. I told them this was unacceptable since I had to take my terminally ill sister to an Airbnb to get her out of the 90-degree house away from her medical supplies. They then said they would have part Monday and would install on Tuesday. Unacceptable. I asked to speak to supervisior/manager and was told they all just went into meeting and would call be back. A friend sent her service company, AC Concepts, over to my home on Sunday and he had the part on his truck....WOW. I never received a call from a supervisor or manager from Wolfgangs, so when I called to cancel my service appointment on Monday, I also cancelled my service agreement. They never even asked why I was cancelling.....Terrible customer service. I WOULD NOT HAVE WOLFGANGS COOLING AND HEATING PROVIDE SERVICES TO MY DOG'S HOUSE!

scheduling goes easy. Was able to get to me within a day. Absolutely top-notch service you will not…read morefind any better. Trust me. I've been around the valley for many years. This guy is the best.

We bought a wine/beverage fridge and there was no outlet in our selected spot. We contacted Luke…read moreand we were promptly scheduled for an outlet placement. He arrived exactly on time , communicated what service he'd be providing. He confirmed with my husband exactly where the outlet was to be plac. Done in record time and he cleaned up whatever mess was created! Great service! Highly recommend!

This is not a real pro, they let me make a deposit but not get work done, then I can't reach them…read moreOn the scheduled time. more like got scammed by a guy named as Manavis Ilias , I find him from Thumbtack for repipe my bathroom, he came my house first day just worked 1 hour or less. Left my floor opened , brain system broken and left due to tools not ready for the job that is more complex than was estimated , he also asked for re-estimate and a $1000 deposit ， he told me he will get work done for next visit , I agreed the re-estimate he sent to me next day, but he never come back to my house again , he is trying to make a a few reschedule but never show up. I guess the reschedule just make me not able to withdraw my deposit via Venmo , he was never planed to do the work

I was looking for a plumber to install a half inch backflow on my outdoor faucet as I'm eventually…read moregoing to install a two valve drip system in my backyard for drip irrigation to my plants / garden. Elias was super quick to respond, was super respectful the whole time, a great communicator, and his pricing was BY FAR the most reasonable amongst 3 other quotes. Seriously one of the better vendors I've worked with, and my house has needed a lot of work done to it :) Will absolutely be using PoPo Plumbing to replace my soft water system when that finally goes, and will recommend him to my family members for more work. Thanks Elias!

On time. Great communication. Hard working crew. Cleaned up after job. Great results. We will use…read moreagain.

I hired to look and fix irrigation system valves/solenoids in the front and the back yard. A price…read morewas agreed on. They wired the solenoids and replaced battery in the sprinkler timer. The front solenoid is leaking. They said it would be an extra cost to fix. I paid, but will never use them again since the work was not completed as specified that the front and back yard would be fixed. A leaky solenoid is NOT FIXED. I have water line leak that I told them that I would fix myself that was not included in the quoted price.

Thank you for your quick availability to help us out. Our bathroom is finally complete…read more Communication was great I'll definitely reach out again.

Brad arrived on time. Took him almost 4 hours to put this special bunk bed (3 beds!) together. He…read morehelped me put mattresses into bed area as well. Cleaned up after himself too. Well worth the cost. Thank you Brad!!

Needed help with my Samsung mini split and who comes to the rescue? Profound Heating and Air…read moreConditioning! We have a home warranty protection plan (Old Republic) and they really sent out the best with these guys. Let me say, it's a Thursday night and its 8:18pm and this poor tech, Daniel M., has been here since 6:20pm working on this unit and let me tell ya, he's probably been working since 7am. He discovered the error in the unit and almost had it fixed, but it gave off some error codes we couldn't quite read or understand. Well, it's late, and he could have decided to leave and come back at another time to investigate it, but no, he stayed and troubleshooted it more, and discovered what was wrong, fixed it, and blam! We got some cool air coming in my office! Finally! Did I mention its the tail end of summer with over a hundred degree days and my office was getting to 103 inside? Miserable. Absolutely miserable. Well, bravo to these guys and the team. Gabe, Daniel, and Sara who does the phones and was always on top of communication. It's Phoenix, and there's a hundred+ HVAC companies out there, but I'd only choose one, and that's Profound Heating and Cooling. Thank you guys!

another company quoted me a $2000 repair for a TXV valve. Not only was this a misdiagnosis but…read more Profound came out and fixed my unit for the price of a service fee. My coil was frozen over. I am so extremely happy that I found this company and I highly recommend them. They were professional, honest and trustworthy.

Plumbing response team came out today and did an incredible job. Our water heater was fixed the…read moresame day with an awesome tech named Cory who was extremely helpful. He explained the process every step of the way, was transparent about costs, and they were even able to assist us with some water damage issues to prevent any further mold/damage. We are so happy we have hot water, and Craig the owner was super professional and friendly throughout the process. It's nice to finally have a plumber we can trust.

UPDATED REVIEW: Looks like i got a notification from Yelp today…read more I'll update my review and chime in a little here. (Original review below) under plumbing response team/pros. This is in addition to my original review which still is standing. This will also serve as evidence toward the overall case. Looks like plumbing response team, and plumbing response pros. Are under the same ownership. Today the owner 5/7/2025 decided to undergo yelp name change bypassing Yelps screening, for " guarenteed by Yelp"! Yes Yelp this ones for you to see as we discussed ;) looks like the owner Craig Heaps is name changing his profile /business name over to Plumbing pros now. If you see my two attached photos here you can clearly see it's the same person avoiding problems on yelp. By changing their names. For the public's knowledge, if you see the entity change from plumbing response team, or plumbing response Pro , or Plumbing response Wiz or plumbing squad or plumbing pros this is all one owner under he name listed in my original review. I was actually private messaged by other reviewers showing me threatening messages and saying they gave wrong information. I am here to show proof if needed of all his entities and llc name changes. It seems like he is trying to threaten others in private messages. So let this be public known and if any other reviewers have been threatened by Craig heaps to send me a message for more detail discussion. I have an open case and the proper channels are being worked. I have also updated my photos to disclose proof he's same person under different Yelp accounts however, if you need llc history documents message me for open case number and you can add your involvement to the case if see fit. ****Original*** review This company is a scam, they reopen their business under new names plumbing response team llc and plumbing response Pros. Craig Heaps is the owners of this company and likes to increase his "scope of work". He offered to exchange out some old ball valves on my main water line and update the system with a prv in exchange for some yelp reviews to help his business. I can see why now. However upon arrival he instantly wanted to open an insurance claim up and then told me he would generate invoices so I would get money back in my pocket while his work would be free too. Well ya money back in my pocket that sounded great! I listened and was like whoa you can do that legally then yeah sign me up for some money right? Wrong, people who don't understand insurance they increase damage on paper and in this case to your house without permission and behind your back insurance I guess cuts the contractor a check. So that contractor might get like 20 grand for a two grand job. Craig went on to mention I'll just create some invoices for you and submit them to your insurance, you will get a check and I'll get paid out to meaning both of us customer and him. Let's fast forward We'll skip ahead a million, I found out that's fraud and after dealing with this plumber and the setup he gave me the illegal setup of a garden hose, when my system was working perfectly fine before he touched it. I simply just wanted updated ball valves and in this case free in exchange for a review, well now I have a compromised main copper line and a garden hose connecting the two together. So now I have contact my insurance and let them know I was mislead and mis understood how the insurance side worked and wanted to close that claim after finding out shady practice was being done. Also in Arizona it is illegal to be a non ROC plumber working on main systems. As well as any 1,000$ work orders or higher. Craig had said e rights multiple invoices for under 1 grand to stay in compliance for that though. I would like yelp to ban this guy from ever listing on help again as this person will be getting prosecuted from my side of things. Police attorney general and my own attorney will have this guy hopefully locked up so the rest of you do not have to worry. In the mean time yelp, please reach out to me as this violates many of your guidelines.