Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

I wish I could give a 4.75 stars. The service quality was excellent and they worked efficiently. We…read morescheduled an afternoon service window, but then during the window, they called to state they wouldn't be able to make it. However, after discussing the rain forecast and my work schedule, they ended up coming out the same day we scheduled in the early evening. It was frustrating for about an hour, but it all worked out.

So I broke my windshield on a cross-country move. Obviously the dealer quoted me a price that would…read morecause me to sell my first born child, so I took to yelp for some help. I put out a feeler for quotes at around 8pm yesterday, but everyone was closed. However, Elias from Ultimate Auto Glass got back to me immediately and asked questions about my windshield. Within 30 minutes, he had a quote for me and booked an appointment for early the next morning. Today, Elias showed up at my townhome with 2 windshields on the chance that my windshield had a heater element. Now that's service if I've ever seen it because my windshield did in fact have the heating element in place. He got to work immediately in the parking garage at my complex and in less than an hour, had the whole project completed. I'm not kidding when I say he deserves 10 stars if yelp would allow it because he is extremely professional, friendly, and a master of the craft. The final product looks amazing and the glass is top quality! Thank you so much for taking the project and completing it in less than a day! 10/10 would recommend this business to anybody needing a windshield!

Great service and great prices, I submitted my request and Ellias got back to me right away with an…read moreestimate in the same day he was able to come out all the way to where I work and do the job in no time. Everything turns out to be great. His job is perfect. He was able to work around my car with all my tools in it. I highly recommend him and will always support local small businesses.

I returned here for a rear window replacement after having my front windshield replaced here. The…read morewait was 2 hours understandably since it is more of an extensive repair. I pointed out that the glass had fallen down into the panel. I was told this would be vacuumed out as part of the service. Before I left I opened my trunk and heard that plenty of glass was still rattling within it. When I asked again about it being cleaned out, I was told I would need to come back the following day and the wait would be 2 hours again. I returned the following day and waited 2 additional hours for it to be re-cleaned, which is very unfortunate because I specifically asked for this to be done and it should have the first time. I paid $350 and spent 4 hours of time on this job. The two other shops quoted me $315 (this was further away, near Midway, so I chose Halsted over them) and the other place in Alsip was $375. Though this price was reasonable, there were others charging similar rates and the service here was not worth the cost and time combined. There is still glass in the panel but it is not as noisy as it was when I left on the first day. Also, though the glass was supposed to be new that I purchased, it looks different than the original. Just some things to ask about in advance if you use this shop for your glass replacement.

This is the worst place to go to for anything! Don't use them they lie and the broke my windows…read morei4xs trying to install them i will NEVER use them again. They can't even get the measurements right. I paid in May and it's August and still not installed. Theron contact you they smoke in your house in the bathroom the worst place ever!

Great Customer Service I received from both JR and Carey! The great installation and service…read moreprovided was outstanding! I couldn't believe the affordable price! My wait time was durable considering what needed to be done. I would recommend Frank's Auto Glass to all! I'm glad to know we have businesses like this in my community. Thanks for your GREAT CUSTOMER SERVICE!

Quick service & affordable based on your car & reception is a really sweet heart of a white ladyread more

Theives that steal out your car go somewhere else anywhere else. Some of the reviews are from…read moreCarlos himself ! His wife is rude and will argue with you about anything this place is ghetto and should be shut down.

I have had a van tinted with this company and I had two vehicles they did a great jobread more

My recently purchased Mercedes had a pebble that hit my front windshield while on the expressway &…read moreput a small hole which had started to crack on two sides of the hole. The damage was beyond repair so I needed a replacement. I researched awhile for auto glass places & came upon this one that had good Yelp reviews. I called & spoke to Leslie on 1/7/26 who was friendly & informative which I appreciated. She looked up my vehicle & gave me a quote that was the best price out of all the places I got quotes for. She told me she'd need to order the glass so I told her to do so. I then came at 8:20 a.m. on 1/8/26 to get the glass put in. I was the first customer to arrive. A tall skinny guy came out & I told him what I was there for. He wasn't really friendly. He then took the keys to bring my car into the work area & I went into the waiting area. I like that there is a glass window by the front desk where you can watch them while they work which I checked a few times to see what they were doing. Many customers do business there, the waiting area became pretty full fast. Forty-Five minutes later, my car was ready. I went out to look at my vehicle. I didn't like the fact that they left all kinds of small bits of glass & debris on my front fender & I let them know that needed to be cleared. I felt on the windshield panel & some sort of black substance got on my hands (see picture). They cleared the debris & I then paid through Zelle because any other payment incurs a 3.5% processing fee. I asked for a receipt & asked the person who gave me the receipt his name because I had a few questions. He said "Carlos" & gave me a car calendar which was nice. I then go out to my car to leave. As I adjusted my mirror, the mirror suddenly came out of the holster. I was shocked & went back inside to let them know. It was the tall, skinny guy again who went out to look at it. He brought it back into the work station. They worked on it for awhile which made me a bit nervous while back in the waiting area along with the fact that there is a camera that the mirror is a part of. At first, the one worker requested me to put the mirror in the position I wanted. I questioned him - the mirror should be able to be adjusted, not just in one position. At that point, no part of management came to me to address the problem. Finally, the tall, skinny guy told me my car was ready. I now had been there 2 hours. I went to the car & tested out the mirror very carefully. I then asked the tall guy what the issue was that caused the problem. He mentioned about an original part but he wasn't communicating very well for me to understand what happened. I asked him if I have any other issues with the mirror what should I do. He told me to bring it back. I then asked him who the manager was of the establishment. He told me "why do you want to know?" At that point, my opinion of the establishment completely changed. I told him that I have spent close to $500 here & you are not willing to give me the manager's name? He then told me the manager's name is Carlos which is who had taken my payment prior. I asked him to bring Carlos over which he did. I confirmed with Carlos that he indeed was the manager which he said he was. I let him know my concerns as far as what the issue was with fixing the mirror & why his employee got snippy with me when asking a simple question of who the manager was there. He was able to explain why there was an issue with a bracket that secures the mirror & what was done to fix it. He told me he would address the response his worker gave me. He thanked me for my business, my patience but that didn't come until I asked to speak to him. It would of been nice to have gotten that at the time the issue was first presented as he was right there at the register knowing what was going on. Carlos was friendly & professional so I appreciated that. The lady at the front desk said that they've been in business for 17 years which is great. They have signs that say not to talk on the phone on speaker or video (see pictures) but the young lady who was working at the desk was talking to a woman on speakerphone & loudly playing games on her phone while also talking to another employee about a customer who she just spoke to on the phone who wasn't willing to give their car information. They had a big screen TV in the waiting area but it wasn't on. The waiting area is small but nicely constructed with black comfy chairs to sit & wait for your vehicle. My advice is to make sure you carefully inspect your car before you leave there. My wipers automatically turn on when there is water on the windshield so I had them test that out before I left to which it was working. I'm glad to have a new windshield but didn't like the hiccups that happened along the way. Mostly all the employees are hispanic & alot of times as they were working, they were talking in Spanish so I couldn't understand what was being said which for me was a bit uncomfy.

Got my damaged driver side window replaced here. Before I can open an app to use my phone they were…read moredone! Quality work in no time!!

Helpful, Patience, Professional and Reasonably Priced!! They should be Your #1 Go To. Steer clear…read moreof that Expensive national Brand!!!!!!! I normally review on Google!! I found this company on your website!!! Master Tech Di..... And Co.... Kudos!!!!!!!!

He was SOOO NICE! Easy to reach, super nice, explained everything very well! The best price by far…read moreand they come to you how cool is that!

Can out on time. Was fast and efficient. Work looks great. It even started pouring when he started…read moreworking on the window. He worked right through it. Much respect. Thanks Again

Found new windshield $70 cheaper. They responded quickly,…read moreseems to be an ok company. I just found a place more reasonable.

I took my Ford Edge to have my panoramic glass replaced. They have a commitment to customer…read moresatisfaction that is second to none. Excellent communication with everyone I interacted with. Highly recommended!!

Leaving for a vacation and go get a car wash. Come out and windshield is cracked! Call Nacco at…read more2pm, they schedule me for 8am the next morning have the windshield replaced and recalibrated in less than 2 hours! Price was reasonable. Service quick and professional. Cassie was great in handling my frantic desperation. Completely recommend!

Very efficient, friendly, answered my questions in detail and most importantly they did a really…read moregood, clean windshield replacement job n my E 350 Mercedes. $565 out the door price- all included. Thank you.

Super nice owner with awesome service! Replaced my car window after it was shattered by a burglar,…read morestole my purse which was hidden. if you need your auto glass replaced, this is the place. Especially love that it is a local small business, independently owned!