Prompt, honest and friendly! We are eternally grateful to Craig and the ReDrive team for making our…read morecar sale a breeze. We look forward to doing business with them again!

Was given a price for selling them my car (April 2026). I went back the next day and they made up a…read morefictitious problem with my car in an attempt to lower the price they quoted me by a $1000. Cannot recommend this place.

Nightmare experience with Mercedes-Benz of Raleigh. I brought in my nearly brand-new 2026 Sprinter…read morefor an A/C issue and was told it needed around $22,000 in repairs, leaving me at a complete dead end. Thankfully, Mercedes-Benz of Durham actually took the time to properly diagnose it. The issue was simply the A/C compressor -- covered under factory warranty. They replaced it, and everything is working perfectly. It's extremely concerning that Raleigh could recommend $22,000 worth of repairs without even properly diagnosing the actual problem. After this experience, I seriously question the quality of their service and will not be returning.

This is another well deserved 125 stars for the service department and very specially for that…read moresweet lady Linda that was my Service Advisor today. It all started when my AC went out to the woods and decided not to come back so I made a phone call and the Receptionist informed me that there was no way they could take me in, when I explained that this time I was out of State and I wanted to speak with the Manager she gave me his name and location and lo and behold he called me an hour later. Because I explained I was an out of towner in distress with an RV that needed service he listened to my explanation and promised me he would squeeze me in since it was a simple issue. Two days later I showed up and Linda took us in, oh boy if you need to explain your problem and have someone to listed to, that is Linda! two hours later I am on the road again. Thank you Mr David Cisneros your team is something I have never seen in other dealerships around the Country. Josh did a great job and refilled my AC tank with "freon" or whatever gas is needed for my AC to cool the cab. I can not over stress how much care and love we got from Linda that was covering for Frank currently vacationing in London, she should get that position permanently because of her "angel" and let Frank stay in London, we don't need him here! if there is someone like Linda to take care of the Sprinters All in all I wish you were a mile from my home instead of careless money greedy Baker Vans, you know who they are. Thank you Linda! My pup sends barks and bites and he said "thanks for the milk bones!"

if I could give it a zero star I would i've taken my vehicle to them twice and both times I was…read moretold the issue was fixed when it wasn't

We purchased a used Volvo last January and need to find a trustworthy mechanic to maintain the…read morevehicle. Andy and Mitch did such a great job with our Volvo that we now have them do all the work on our Dodges too! Their rates are more than fair, work is always thoroughly completed, and never any surprises. I also appreciate that do give me a status update on anything that might need to be repaired in the future and let me know how urgent the issue may be. Not like many shops that seem to use any maintenance visit as an opportunity to upsell. Thank You!

TLDR: Great customer service. Reasonable prices and wait times. Indoor waiting area. Convenient…read morelocation in plaza with a cafe and restaurants. Took our vehicle here for state inspection. They don't take appointments for inspections so it is first-come, first serve. Since it was fairly busy, I was told it would take about 45 minutes. They have seating inside, however, I decided to wait at a nearby coffee shop. They took down my number and said they would call when ready for pick-up. After about 20 minutes I received a call informing me that the vehicle would fail inspection since one of the windshield wipers was torn. They offered to replace one, both, or neither (for me to replace myself or at a different location). When asked, he informed me of the price options. The prices were reasonable so I asked to swap them both out for $50. He called back about 5 minutes later to report the vehicle passed inspection with the new wiper blades. I returned, paid inside, and picked up my vehicle. Total came to a little under $90 for the wiper blades and inspection. Overall, excellent quick and quality service with great communication. I recommend this auto shop to others!

DID NOT PROVIDE SERVICE: BUYER BEWARE…read more Took my Audi here and asked for a simple oil change ($150) and to have coolant added in the car. They took down my number and said they would call when the car was ready in about 40 minutes. Two hours later I had to call them because I still had not received a call and they closed in 30 minutes. When I arrived they said they weren't able to add coolant because they didn't have the correct kind in shop but the oil was changed. FOUR days later (13mi) since they supposedly changed the oil, a family friend (who is a mechanic) looked at the oil and said it was BLACK and that there was no way the oil had been recently changed. I spoke with the manager (Chris) and he immediately said "I don't know what you expect me to do?" And that he was 100% certain the oil was changed, even though he admitted the shop had issues in the past with people not providing services!!! I also asked if he could review the cameras just to make sure and he said the cameras don't work (convenient!)

This is the most honest and best mechanic I have ever been to…read more I take all my cars to Hearne and trust whatever he tells me. I recommend you give him a try.

I came to Hearne's for just an oil change. They were able to schedule me in right away. Everyone…read morewas friendly and reasonably priced. Hearne Automotive is a mom and pop shop near the downtown region of Raleigh, no frills to this place, just overall good work. This was also the very first time I take my car somewhere and they don't try getting me to repair something else.

Janko is an honest man running an honest business. I've received many quotes from this location…read morethat are exrtemely competitive. The owner will even go as far as to educate you on any job so that you can make an informed decision. I had a gasket job done on my BMW and I can confirm the service process was smooth and extremely time and cost efficient. I'll be returning for services for sure. Thank You

I have owned a luxury vehicle for several years and sometimes find it a pain going to the…read moredealership. From getting an appt to them always suggesting services not necessarily needed- was in need of an oil change and unfortunately the dealership couldn't get me in-did some research and decided to try Janko based on reviews. So glad I did. Family owned and great service. The owner even took the time to go over the wear he saw on my tires and which ones I should get when I got them. Highly recommend. Will definitely be returning!

Jim, James and Zack are the upmost of professionals in their craft. I have had work needed on my…read more2004 Chevy and the results on this old truck each time have been amazing. Their attention to detail for a diagnosis is the best. All while caring enough to keep their cost to me in mind. Being on a disabled person's budget, that is key for me. Professional service done by highly trained automotive mechanics is all they offer in my opinion. If your looking top tier service on your automobile with out being strong armed at the cash register,  Byrds Auto is the place for you.  You won't regret it.

I took my car in for them to locate a fuel leak. After having it for a week and a half they finally…read morefound the time to look at it. They said that they couldn't find a leak, yet it lost almost a quarter tank of gas sitting there. They recommended replacing the fuel pump that was replaced 2 months ago. I picked it up and paid the $50 diagnostic fee. After I got home we realized that the foam gasket was not put back and they stripped one of the screws that hold the cover on. It now does not seal. Now the inside smells even more. I won't go back.

Great shop - locally owned so the service you get is personal. I was in a spot when my little Acura…read more"died" in my garage and had to get it towed and looked at asap. I know zero about cars and the owner walked me through a variety of "could be's" on the phone and then when my car was towed to his shop he determined it was just a battery. He could have really taken advantage of me and done a lot of extra work that was not needed but he did not. Highly recommend these guys.

We have been taking our vehicles here for several years now and he always fixes what needs to be…read moredone without charging an arm and a leg. Doesn't sell us parts or services we don't need. He has always worked with us to get our vehicles back on the road quickly. We have recommended him to friends because of his trustworthiness.