Anthony was our installer for 2 new garage door openers. He was on time and very thorough replacing our out dated openers. Extremely professional and very professional. D&D garage door company is a great compan. I recommend them especially Anthony. Thank you, John H read more

Mike just installed our new belt driven garage door opener. Not only did he do a great job, he went above and beyond by programming both of our cars to the new opener and explained how the myQ app works to close the door remotely (just in case I drive off and don't remember closing the door). We highly recommend Mike. He was extremely knowledgeable and professional. read more

GREED AND MISOGYNY. Of all the men I had come to my house for garage estimates, Jim Stephens is the one that I didn't care for the most. After receiving all the estimates and liking D and D door manufacturer, I called to see if that was the best price they could give me, for I had TWO estimates that were lower! I spoke with a Mark Wilkinson who was always respectful. Mark said he could take 5% off the price for a senior discount. When I received the new estimate it did NOT include the 5% discount off the whopping price of $2,415. So I called and Jim Stephens took the call. I tried to explain to Jim the situation and he refused to listen. Instead he tried to railroad me into believing the first price was over $2,500. I told him to look at the emails. He kept up with his lie and continued to talk over me. I explained myself again and said look at the evidence in the emails. Again, he talked over me and would not listen and even had the audacity to say to me, "No, you wait." and continued to talk. I asked, "What did you say to me??" Talking down to me and telling a customer what to do?? ABUSING an elderly woman. SHAME ON YOU. Oh, but if I was a man he would have NEVER said that. Then he hung up on me. I called the owners Dallas and Denver Miller immediately. I told the man that answered why I was calling (so the owners knew) I was put on hold for over 11 minutes and then they connected the little woman to a recording. Well guess what boys--your reviews are pitiful! Now, I understand why. NO CUSTOMER SERVICE ESPECIALLY FOR ELDERLY WOMEN. And I am so glad this happened because I didn't look at the poor reviews beforehand. Obviously, I am not the first person that was treated poorly. BUYERS GO ANYWHERE BUT to D and D Garage Doors! You lost another sale! read more

D & D Garage Doors - First pricing - Garage Door Services Near Me - Sarasota, Florida

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If I could give them no stars I would because thats the level of service we received. As a bit of background we have a lift system that is made in Orlando and D & D is the only authorized company to repair or replace. Apparently one of the tension springs inside the metal tube failed so the door would not go up. We called D&D but they were too busy. We called Integrity Garage Door services who came right out. They helped us get the door raised so we could back out the cars which was no mean feat as the remaining tension wire tried to keep it from being raised. Integrity told us they would have to change out the lift system as only D&D were authorized to do the tension system. Integrity indicated they would install external, heavier springs and could be out the next day. We were concerned about changing technology so we opted to wait for D&D. Big mistake!!!!!. They scheduled us for Friday morning between 8:00 and 10:00. My wife skipped her work out class only to get a call they were cancelling as a technician did not show up. We got pushed to today. 10 days with no garage access and cars baking in the south Florida sun. The technician walks in, looks around and says they no longer make the part to replace the failed wire and tried to blame the insulation on the door for the failure. We called D&D after instructing the tech to vacate our home. The front desk person tried to help but the manager would not get on the phone, but indicated she would send out an email about the parts availabilty and if eureka!! there actually was a part she would schedule another tech to come out, weigh the door and then, Maybe just maybe they would schedule the replacement. Fool me once... We called Integrity who will be here bright and early on Wednesday. Any company can have things that come up. Failure to not provide service and do so on a timely basis is a choice. One they chose not to provide. read more

Our 21 year old door opener for our condo garage stopped operating due to a blown circuit board so we had D & D swap our old opener from our house to the condo garage and install a new opener at our house. Cecil, the D & D technician was extremely helpful, professional and patient the swap didn't go as smoothly as expected. He most certainly exceeded our expectations and D & D are lucky to have him on their team! Thank you Cecil! Marc & Lori Ann Seguin read more

Response to replace broken torsion spring was timely and the the technician was friendly, organized and very efficient! The same technician was back separately to replace our door rollers. Door is now quieter and works more smoothly. read more

They SUCK. Do NOT use this company. Called last night requesting urgent garage door service. They answering service woman was extremely rude for no reason. She said someone will follow up with me the first thing in the morning. No one called. I called them and went straight to voicemail at 9:05 am. I used another company. They told me just because D&D installs many garages in the area, they have a very bad reputation when it comes to respecting customers. read more

The worst customer service of any company! We bought a new home in which D&D installed the doors. The track hangers were mounted into drywall and not joists. Bolts fell out. Door panels were dented and damaged. As well as track alignment issues and a motor module that did not last 6 months. Just a few install issues. As the doors are under warranty we continue to attempt to use D&D for work and services. However, they no show more than they show up. After six months or longer of calling and messaging through their web site, I finally was able to contact a manager, Melissa, who promised to have someone to our house. Again, multiple no shows. Following multiple contact attempts, we were finally able to schedule for the 4th time. I spoke with Melissa now for about the 5th time, no apologies, nothing. We have wasted our time waiting at the house for no one. Been promised a discount which was later rejected. I do NOT recommend this company. They do not seem to care about the customer, or their needs, not to mention no one seems to answer a call nor does anyone follow up through email. The review would have been zero stars but it would not allow me to do so. read more

I have lived in Sarasota Fl for 27 years and have never received the poor communication with a company as D&D Garage doors as i have. I was having new rubber sealer put on the bottom of doors and seal moulding on the side and top of doors, The first time they came they came with only the rubber for bottom of doors,(Which i said come back when you have all the materials) The second time the came they came with on the bottom rubber for door(which i said to install) and the third time they came back the guy said i don't think i have the side & top moulding, Then he said he had some left over from another job and it was white when i order tan. I said since its the third time go ahead and install. (Again each time you have a window of time when they would show up) so this took three times a window , wasted my time and day . Then i called the store and talked to a girl by the name of Melissa and she said they would take care of the bill for me cause such a problem i endured, However i received another bill for the services, I have called Melissa 5 times and she said that she would take care of the billing issue , but as of this date 8/13/2025 it has not been taken care of. This project started in 11/12/24 and yet today has not been resolved. I too called the owner Dallas Miller and left a message to call me and has never called me back. (I WOULD NOT RECOMMEND THIS COMPANY,) D RIES read more

I cannot comment on this company's service since nobody showed up to provide service. First day they were supposed to arrive between 2-5 PM. At 4:45 I called to confirm status of the technician and was automatically put on hold for 8 minutes listening to a D&D commercial. Had to call back to find the technician would NOT be arriving. Was then assured he would arrive next day between 8-10 AM. Didn't happen. By 12, I called to cancel as I had the feeling I wasn't going to see anyone from D&D. The commercial you are forced to listen to when you call this company is most offensive. I had to hear it four times ! read more

Waited all day. No one showed up, no one called. No one even called back 3 days after they were supposed to arrive. This company doesn't have a service problem or a reliability problem or a communication problem or technician problems. D&D has an upper management / ownership problem that would allow this very poor customer service to continue. The buck stops there. Upper mgmt. / ownership forms the culture of a company. This is the worst I've encountered in my 15 years living in this Sarasota community. read more

I don't like to share negative reviews but unfortunately we've had a bad experience with D and D Garage Doors. We had an impact garage door installed in August and one of the panels was damaged...a replacement panel was ordered at that time. After waiting over a month, I called to find out it's been in their warehouse... I made an appointment for the install and they were a no show no call. Set another install date for today and called to verify they were still on their way (office said we were the next stop) but again no show no call! Would not recommend to anyone. read more

Strange Owner Dallas M. would state glad all issues were resolved still waiting on the 3 damaged custom panels and an COUNTY INSPECTION I would call Dallas M. A liar to his face. I would look for a different installation company. The problem is not the product it is the technicians or installers. They get paid $80.00 a door to install a door and was told my door was heavy and should be paid more to install. Since the original install of the two doors I have seen 2 different service people from D&D and every one complained about how much they are paid and that they call in sick a lot. I would look for a different garage door company the installers show up to install the doors ours were $8000.00 dollars custom they the installers helper damaged them and dented two panels then couldn't finish the job for they didn't have the correct anchors bolts and just left and was told to see if I knew a roofer to reattach the mounting boards. We were told not to touch or open the door because further damage could happen. read more

I don't know if this company is still in existence since we reached out to them 3 times via a call, online, etc. when two bolts on one of our garage doors fell out and became dangerous to operate--and never heard back. It's a good thing D&D Garage Doors isn't an Urgent Care--we'd be dead by now. So we contacted another Garage Door company online and heard back in 15 minutes. We recommend you don't waste your time with this company if you have any desire at all for solid customer service. read more

D & D was to repair my garage at my home - the repair guy went to wrong address and couldn't make to the correct address that day. Called the next morning to tell them know I wouldn't be home until after 2:30 - the repair guy call at 1:15 to tell me him was there. when the office called, they cancelled cause the guy could not wait. HORRIBLE CUSTOMER SERVICE AND LORI WAS RUDE!! read more

I don't recommend D&D Garage Doors They installed a brand new hurricane-rated door to my house. They left a lot of hardware behind (nuts and bolts) I had to clean up. They Failed the first county inspection. Requested 3 times to look into why the door was so noisy...it sounded like it wanted to come apart during opening and closing...I even told the first inspector. Every response from D&D and the first inspector was...it's the motor. D&D tried to sell me a new motor stating I needed a belt motor because chain motors are always loud. When D&D came back to fix the failed inspection errors...they ignored my request to fix the nosy door. So I called Tim Voss "since it was the motor" and learned the new garage door wasn't installed correctly. He fixed their error in 40 minutes only working on the door never altering the motor and when I requested D&D to refund the money for Tim's fee...D&D denied my request. Yes, Tim Voss fixed the error and the garage door opens and closes quietly. D&D Garage Doors needs to work on communication skills, installation skills, follow through, and customer service. read more

Waited all day for a service call and no one showed up nor did they communicate there was a problem. Don't waste your time with this company! read more

I waited over one week for D&D Garage Doors to send a tech to change the bottom weatherstrip and perform the annual maintenance. The tech arrives only to tell me that he does not have 16 feet of weatherstrip and I would have to reschedule. Next appointment offered was for February, so needless to say I declined the service. Incredible how a tech and the company do not make sure they have the necessary material to complete a small job. I called back on January 18th as requested by Dallas M. and was told someone would get back to me but as expected no one has returned my call. Totally unprofessional read more

Order a door. Weeks later door shows up. Not the color they presented to me. Salesperson came in first looked at the job. Was not going to be up to code. The installer was the more educated one. So they were going to tear more stuff out than they were supposed to. I decided to cancel . I didn't feel like dealing with it at this time too many mistakes and I just had surgery. Was not in a mood for this sort of thing. SoI tell them to move forward I will worry about this garage door another time. We're not having a good day here. The sad part folks. Is be very cautious. They're refusing to give me my deposit back which is substantial. So I gave them a credit card number and they have my deposit they refuse to give it back. And I did nothing wrong. So I had to contact the credit card company. And please do yourselves a favor do a lot of research. Better business bureau. You will be shocked. And of course everyone has different opinions on reviews I'm just telling you how my experience went. I have many friends in the construction business that use them. Because they get in a pinch. After today they will not be using them anymore I promise you. I'm in a construction business myself it wasn't a good move on their part financially everyone have a nice day. And do not use this company to read more

If I could put a 0, I would. We scheduled an appointment several weeks in advance. The day of the appointment no call, no show. The tech called in sick and no one called us to let us know. We called D&D, no offer to send someone else. read more

Called and got very polite and professional gent to take care of my appointment schedule. As promised, Alex (tech) showed on time, introduced himself and inspected the issue. Gave me a clear description of the problem (broken spring) and explained my options. Pricing was fair and Alex banged out the job with great care, did some general maintenance to both doors, cleaned up and was gone. Very professional and friendly service and that's what I expected. I recommend D&D! Thanks, A. Torres read more

Terrible service. Avoid this company and their employees. Tried to schedule an appointment several times. No shows both days. Called a third time and was on hold forever. Finally, I have given up. read more

D&D was responsive, professional, and promptly fixed my issues without trying to sell me a whole new system. Cecil Carter went above and beyond to troubleshoot. Overall very pleased, will definitely use them for future garage door needs! read more

"The feeling of a good price doesn't last as long of the pain of an bad company!" We needed a simple panel replaced in our garage door. we got two quotes and unfortunately I made the mistake by going with the lower quote. never again! First of all it took days to come out to quote it, than I said ok and have a deposit back in April / May they didn't come out until 7/11 to fix it. when the poor tech got here and took everything off his truck in 100 degree heat the original tech gave him the wrong number so he had to go back to shop to get the right part. The texh was great and worked hard but I wouldn't recommend this company to others. I would use Banko in the future % read more

I had sent an email and filled out a request form for maintenance service from this company who originally installed the garage door during the new build. Never received a reply from the email or website form I filled out for service. Poor customer service. I will not waste my time with this business! read more

I do not understand the low-rated reviews. I made an appointment with ease. The repair person showed up on time. They made the repair under quoted price and even adjusted my opener at no cost. What more could anyone ask for? read more

We had excellent service from D&D in the past. I read a lot of recent reviews that gave them poor ratings, but I decided to call for a service appointment. The woman answering the phone was very pleasant and she scheduled an appointment within 2 days. The serviceman (Kurt) called and offered to come an hour early. He was professional and pleasant, and completed the required work quickly, at a reasonable price. We were pleased with our experience and will use them for future service. read more

There have to be better companies than this one. I called for service because my garage door would start closing and then after 2/3 of way down would open again. The arrogant service technician who arrived said that there was a lose wire, which he allegedly repaired, but the issue started to reoccur 2 weeks after the appointment and today the door won't close at all after opening. I call for service but they can't send a technician back for days. Ridiculous! read more

. This isn't just poor business but it's insulting when they lie to you and keep putting you off for something you've already paid for. We had a door installed Monday. But right after the installer left we realized that he had not put on the decorative hinges that we paid for. We called D&D and they said they would send him right back. We stayed home and waited but he never came and no one ever called. The next morning we called DND again and told them that he didn't show up. They offered no apology but said they would set a new appointment for us for two days later. That appointment was today and again he never showed up or called. So for the third time to try to rectify this we call DND again. They said he would be out in about an hour. But then they called us and said he couldn't come because he Didn't have the necessary tools on his truck. I don't believe that for 1 moment especially since we had an appointment for him to do this. Never again read more

Had a new, hurricane rated 16' Clopay garage door installed. The original door circa 1996 was cheap and falling apart. It was very pricey but the installers did a great job. Neat and tidy - showed up on time - polite and good workmanship. It was worth the expense because of insurance savings and the garage stays much cooler. The door weighed over 500 pounds but works smoothly and very quiet. The DC, WiFi, LED equipped Liftmaster is fantastic. read more

D & D Garage Doors - Garage Door Services Near Me - Sarasota, Florida

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50% NO-SHOW rate. When they do actually show up, they don't have the correct parts or tools and have to reschedule. Company seems to only be interested in new construction installation versus warranty calls. My advice,....call somebody else. read more

I had an appointment scheduled for between 12-2pm today for a new garage door install. It was 10am and I was busy cleaning up area and had an appointment at 11 so had to leave and at about 10:15 they pull up to install door. Told them they were early and need to come back at 12 like they were suppose to. An hour later I get an email stating I wasn't ready and they need to reschedule . Told them I'd be ready at my schedule appointed time but the installers were already home and weren't coming back. I guess drinking beers is more important than doing work for the company. Told them wanted my deposit back. Manager came out and instead of asking if there was anything he could do to make it right, he just said -" Ok". Glad I'm not doing business with them. If this is how they handle customer service BEFORE your door is installed, I'd hate to see it after it's in. AVOID AT ALL COSTS!!! read more

We had a spring break on our garage door. Cecil showed up with new springs and fixed the problem right away. While he was here, he oiled all of the hinges and rollers. The price was reasonable and the service was excellent. Highly recommend. read more

It might not be fair to rate this company, as I've never gotten past the initial attempt to reach them by telephone. I've called on numerous occasions, only to have the phone ring and ring, and then hang up on me. Finally, I pressed for new install rather than service, and someone finally answered. She tried to transfer us to the service department and no one answered so she told us she would give the message to them and have them call us back. That was days ago and no one has called back. I was specifically trying to use this company because our neighbor had used them a few years back and said they were good. Also our HOA office had said they had good reviews in the past. Don't know what's happened here, but I'm sure not impressed with their customer service. read more

Outstanding repair service and highly responsive Customer Service on both the phone and on-site. Thank you, D&D!

We booked an appointment two months ago for October 20th between 8-10 A.M. to install an new garage door opener. I called the day they were supposed to come and got an answering machine. I left two messages. No call back. They never showed and never called. Very unprofessional. Using someone else. I wouldn't recommend this company. read more

We used to use D&D for our garage doors, we have several both in our home and rental properties. Our last interaction with them was very bad. No one answered the phone. When we finally got a technician out he quoted us a price that ended up being double when the job was scheduled. No show on the date that was promised. No one seemed to know what was going on so we cancelled and called another company that was spot on. I'm not sure what is going on with this company as they used to be very good. read more

most of the time it doesn't work, we have to hit several times. made an appointment to fix it. said they would come 9-11. come 11:30- we call and they say they'll be there by one. after one, call again and they cancelled the appointment without telling us. get anyone else!!! read more

I can't tell you enough about how I was impressed with Shawn! He handled the repair professionally and fugally and thoroughly. I enjoyed watching him work his magic and fix what did not need to be replaced. 5-STAR MAN! Thank you read more

No show. And they installed our badly designed garage door in the first place. I'm in Venice, FL.