Excellent service and saved me money! I was told I needed a new garage door opener by Genie, which I returned to Home Depot Keith looked at my problem - quickly decided I needed new springs I will definitely use D & D again read more

Poor follow-up. Came out and looked at door but no follow-up and are non-responsive to calls.

We needed to get the springs replaced on our garage door. They came out & replaced them. We paid with a credit card on FRIDAY. Monday morning they called my husband & said they needed their money, the charge didn't go through. MOST people know that a credit card purchase takes a few days to "go through" on your card. Sounds to me like this company is badly in need of $$$. I will never use this company again. Thanks D & D garage Doors for leaving a bad taste in my mouth. --unhappy customer read more

Have put in a request for a garage door that didn't work upon moving in to a brand new house, the garage door is still not fixed because they still have not came out. Currently, they are next door blasting music at a new build as loud as humanly possible. How ridiculously unprofessional. No wonder they have horrible reviews and can't understand their own profession. Lol. If y'all would focus on doing your job, maybe, just maybe you wouldn't have so many issues. Shocking I tell you, so shocking /s. Pro tip: use someone else. read more

I was assigned this company to repair my garage door by my rental agency and was a little worried after reading the reviews. I should actually give this company 5 stars because they did everything right. I had a 3-5 time window, they showed up at 3 exactly. The tech guy was very nice and fixed it fast and correctly and he had plenty of pride in his work, he even replaced light bulbs and tied up loose wires that were left from the last renter. I'm not sure what happened with the other people that gave them poor reviews but I must have gotten the first string guys. I would use them again no doubt. Great job read more

After having this company install a brand new residential garage door after almost 2 years of having the door installed the motor assist piece thats connected to bring the door up and down came off and apparently it was held on with ONLY 1 SCREW when there should of been 3 screws. And a support to hold the part in olace incase the screws failed. Also when the tech came out for the " service call" while doing the inspection the tech found that when they did the installation, correctly. Then according to a tech they said they all use shortcuts for the installation. They took a shortcut and because of the shortcut it caused the door to get somewhat stuck and jult when opening. And caused the door to not open thankfully the garage door didnt fall or hurt anyone in my family or household. I called the person from the company and told her what happened and all she is im so sorry for the inconvenience/ issue, i asked if a refund was in order but they said because it was too long they wouldn't accept it. They said they would take it to corporate which I don't see them doing. And you would think lets give this customer wither a discount for the next survice call or something. But all she said is im sorry and ill set a safety meeting up. They dont have there customer's back. I will NEVER USE THIS COMPANY AGAIN!!! IF I WERE YOU AND YOU WERE BUILDING A NEW HOUSE OR WHAT NOT DONT USE THIS COMPANY AT ALL. If the lady offered me a discount i may go back but the fact she didnt ILL NEVER USE THIS COMPANY AGAIN AND ITS A SHAME BECAUSE I KNOW ALOT OF PEOPLE WHO MAY NEED TO HAVE A GARAGE DOOR INSTALLED. IM GOING TO SEND THEM ELSEWHERE!!!!!!!!! read more

I am a commercial customer who received a quote from their Commercial Division (Arnie) back in June. I signed the quote and asked him to order the replacement door panels on June 22nd. He told me there was a 3-4 week lead time for them to be installed. After repeated attempts to get an answer, I pretty much gave up until I called on Wednesday (9/2) and spoke to a General Manager (Chuck I believe) who did not seem happy with the situation and said he would find out what was going on and call me back. Three days later and no return call. I will be calling another company Tuesday to repair my overhead doors moving forward. read more

Well not all bad but they sure could use some improvement ,,if they call ya back for replacement door your lucky I think they prefer new homes only I heard this somewhere well I had a door installed I should have checked it better before they left I noticed latter there main spring was mountEd way out of level and the weather stripping looked like it was cut buy a fourth grader ,,gaps and miter cuts going the wrong way which I called about but they wouldn't call me back they gave me a military discount read more

I am a commercial customer who received a quote from their Commercial Division (Arnie) back in June. I signed the quote and asked him to order the replacement door panels on June 22nd. He told me there was a 3-4 week lead time for them to be installed. After repeated attempts to get an answer, I pretty much gave up until I called on Wednesday (9/2) and spoke to a General Manager (Chuck I believe) who did not seem happy with the situation and said he would find out what was going on and call me back. Three days later and no return call. I will be calling another company Tuesday to repair my overhead doors moving forward. read more

D&D were contacted through my home builder to install 2 garage doors and garage door openors. All i can say is this is the slopiest job i have ever seen. Paint all over the garage door openors. Paint all over the wall controls, which were also installed in the wrong order. I called to ask them about getting a keypad for the outside garage. They quoted me $70 for a service call and $65 for the keypad. Bought the keypad (new) on line for $25. Took 5 minutes to program and mount. That's what they are all about. $$$$ They have no respect for the homeowner. read more

New construction home. Door opener stopped working within days of moving in. I set up a warranty service call. Soonest available was a week later. Guy didn't show. No call. Can't reach anybody at the office. Can't use my garage door. read more

I can't imagine better service. I called Thursday; appointment was Friday. They gave me a 2-hour window; Jim arrived midway. I briefly told him how my (20-year old) Genie screwdrive opener was not screwing, just slipping. He rebalanced the door, replaced the worn carriage, lubed all moving parts, and set it up so I can use the button in my car to open the garage rather than needing the remote that came with Genie. I would recommend D & D to all my neighbors and friends. read more

You treated my mom awesome so this is not a bad review but a truthful how customer patience doesn't pay off and why you should understand why companies have no right to be upset over reviews that don't paint a perfect picture. DandD you had 4 chances, first call 2 weeks booked solid before I could get an appointment told either wait or call back new construction is our priority. Second chance made an appointment no call no show, 2nd time talked into rescheduling waited almost another week for the first appointment of the day. No show no call until I called them the tech called me at the end of the time window after being told to call me to tell me his truck broke down and it would be at least 30 minutes to an hour possibly more so I can cancel and he was happy because he was backed up not a bit concerned of my loss of time. I called the office they canceled my appointment then someone called me back and said he is only 10 minutes away so who do I believe??? I told the person on the phone no I need to get over my frustration. A week later I get a call asking me to reschedule so I made a mistake. I agreed to another appointment but I wanted a new tech. Guess what the same tech shows up right when his supposed to and tells me work has been very busy including new construction which is what they are concentrating on . We discuss my opener and he talks me into the one he installed in his house. I agree and I pay him a deposit then he says now for the bad news. I can't install today it will be Saturday after next it needs to be ordered. So yesterday I drive by the Jacksonville store they act like I am not being patient when I find out its going to be a few more weeks and that new construction has them busy to mention we ordered the part but it comes from Sarasota and there is only one in the warehouse and they will get it in the next truck. None of that made any sense because Amazon will sent it to me in 3 days and also shows me they are charging me a hefty installment but is dont give a damn about my time. I ask for a refund of my deposit 3 times as people try to tell me I need to install a lesser model. By this time who wants to DandD to do anything for me. In less than 24 hours I have a new Garage door opener the same model garage door opener. I am 20 year Real estate professional and have been in the construction trade for ever. New construction is not forever good customer service is. Like I said not a bad review but a truthful review . read more

Horrible. Recently purchased our home and needed service for the garage door. Their phone number was on the door, they must have installed it. The first time I had to wait over a week for a service call. The customer service was very confusing they kept calling me with different dates for the service call. They didn't seem to have an organized system. The service guy however was excellent when he finally did come and did a maintenance check. A month later started having problems with the door, once again over a week wait for a service appointment, they were supposed to come last Friday. I called early in the morning to confirm and they said they would be coming on Monday. I told him that my husband had taken half a day off from work, there was nothing they could do. On Monday morning I called first thing to confirm once again they said someone will be there tomorrow. I said once again my husband took a half-day off from work you must come today by 10 AM or I am going to leave a negative review. No call no show. I called another company, they came the following day. They are probably very short staffed but they need to get their act together and stop wasting peoples time. Or they will be going out of business unfortunately. read more

Writing my first ever negative yelp review because of the unbelievably horrendous service request/interaction with D&D Garage Door. My garage door has a broken coil/spring and because it has six-inch metal "hurricane" crossbars and I'm unable to lift the door leaving a car "trapped" in the garage. I called D&D on Monday and the earliest appointment was Friday from 3 PM to 5 PM for servicing the door. I decided to wait the week out because this company installed the door and, more recently, a new motor. I waited and Friday came and went; no serviceman and no service call. Called on the following Monday and spoke with Paul who offered no reason why the appointment wasn't kept, why no one called to inform me of their inability to keep the appointment, and, offered no apology for this poor service until I asked him for some accountability for the situation. Paul then told me he'd work to try to schedule me sometime on Monday, and assured me multiple times that if they weren't able to come out on Monday, they'd come out Tuesday between 2 PM and 4 PM. Of course, there was no service call on Monday (I guess others who were scheduled for Monday get preference over missed appointments). On Tuesday I wait for the service tech to arrive and when no one comes, I call at 3:30 PM and am told by a receptionist that I've been rescheduled until Wednesday between 3 PM and 5 PM. Again, no call to tell me they would not be coming, and they apparently had the expectation that I would somehow magically know that they would be arriving the next day to once again wait around for them to not show up. Asking to speak to Paul resulted in the receptionist telling me he wasn't in and when I asked to speak to his supervisor or a supervisor, I was told I could not, with the receptionist saying "You got me". I was told the technician called in sick that morning - that morning! - but I received no call nor was my job prioritized after receiving assurances that it would be completed on Tuesday. As I indicated, this is my first critical Yelp review and I'm writing to warn others to stay as far away from this company as possible. My interaction with them leaves me convinced they are unreliable, deceitful, and apparently don't have the time or interest to communicate with customers or to treat them respectfully. Probably the worst customer service I've ever experienced. Save yourself time and stress - read some of the other similar reviews - go elsewhere. read more

My rental property needed a spring replaced. Tenants called Precision Garage Door who quoted $309 1 year warranty or $425 with a 10 year warranty. They quoted for parts that did not really need replacing. I asked a neighbor here in GA if he thought price was in line and he referred me to D&D they fixed the door with no dramatic "up sale"for $159! Neighbor works for Genie and knew owners of D&D and vouched for their integrity. Great work and thanks! read more

The first review. I am new to the Jacksonville area. I just purchased a home with garage doors installed by D&D. I cannot open the garage door unless I do it manually. I called on Monday for Service, wasted two days with no shows, and Thursday and Friday, no return calls. Their customer service after the sale is HORRIBLE. Diane needs customer service training ASAP. read more

I have used this company since they came to Jacksonville FL, they have done 3 repairs and replaced the whole garage door, VERY good word, VERY polite, and good prices. read more

Worst garage door company in Jacksonville. The technicians are dishonest. Plan on repeat visits as this company will not fix anything properly the first time. read more

Save yourself time and aggrivation and go somewhere else. Saying that customer service is terrible is an understatement, because there is none. I've been calling about my issue with install for last 3 months. No one cares, including the management. Stay away. read more

Had some repair work done on my Garage doors last week.Jim showed up on time.Fix the door quickly had the parts with him.He also performed some other preventive maintenance. Very happy with the work . I will definitely recommend D and D to my friends . Thanks again Jim. read more

Needed some garage door repairs done at a rental property of mine. Gave me a ridiculous appointment window of 8am to 5pm. Of course the repair guy calls to say he'll be there at 4:45 after waiting all day. Then he goes to my personal home address instead of the property address I provided them for the servicing. Tried calling their office only to get put on hold forever. What a waste of time!! No customer service what so ever! read more

I called D and D due to a TV commercial. So glad I did, they were fantastic!! Here within 72 hours, exactly the time we had scheduled, finished within 2 hours, did that little extra you are always hoping for when you hire a contractor, finished at exactly the price quoted . Jim's instructions for use, care and warranty were easy to understand. I was pleasantly surprised by the price and would absolutely recommend them to anyone!! read more

Both of my springs broke in a TorqueMaster spring system. After doing some research online I decided to convert the springs on my garage door to a standard torsion spring system. I called D and D and they quoted me a price over the phone and were able to set me up for the next morning. Jim showed up on time and quickly and efficiently made the change. I watched while Jim effortlessly made the change and I could tell that he knew what he was doing. Jim completed the job and made sure everything was working properly and made sure all my wheels and brackets were oiled for smooth operation. Needless to say I am very happy with my interaction with D and D and would recommend them to anyone. read more

I damaged a 2-car garage door. As my home has 2 garage doors, it is important to me that the replacement door was an exact match. Not close, but exact. D&D sent an estimator out. He advised me that they carried in stock, the exact same door, same model, same manufacturer and sent me an e-mail with the price for the install. The e-mail listed a different manufacturer. I questioned the estimator and he told me it was actually the same door I had, even though manufactured by a different, well-known company. I accepted. About a week later, two installers arrived and put the door up. After they departed, I found out out it was NOT the matching door they promised. It was close, but not a the perfect match I was promised and paid for. I complained to D&D. They sent another estimator out to the home and determined I was right. Almost another week goes by and they offered to sell me another door to replace my original UNDAMAGED door, so it would match the INCORRECT DOOR they mistakenly installed. All they offered was to take about $200.00 off the price of the 2nd replacement door. In exasperation (and due to too many conversations), I accepted. The installer arrived. It took him about 6 hours and numerous calls to others to get the door up. He even arrived without the new track and had to go back to the shop to get it). Both doors rattle when the wind blows, you can see daylight around the edges now (a new phenomenon), and not one person from management has called me to discuss my satisfaction. I'm very disappointed in their whole process, the lack of knowledge of installers, and estimators that can't even estimate to replace doors that match. I could never recommend this company to anyone. Go elsewhere. read more