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    D & D Auto Repairs

    3.5 (2 reviews)

    Services - D & D Auto Repairs

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (37 reviews)

    TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

    I had an 8 AM appointment for an oil change. I parked the car in the alley because the lot for the…read moreshop was full of cars which I found out were yesterday's jobs as well as employee cars. I parked in the alley came in, handed over my keys to the store manager TJ and asked him if it was OK to park in the alley. He said absolutely. I'm going to get your car and pull it in right now so I left. At noon, I called to see what was going on with my car and they said they were busy and still working on it. Imagine my surprise when I went there at 3 PM to see what was going on in person and they let me know that my car had been towed. Instead of working on it as they said they would at 8 AM they went to look for the car at 3 PM and it was towed. I then got to experience the 6 foot three manager, screaming in my face that it wasn't his fault and I should not have parked there. I reminded him of our 8 AM conversation, which is when he said he would go get the car from the impound lot but he could make me wait until Monday if he wanted. He also told me to get out of the store and he refused any further service on my car. When he finally drove it back from the impound lot at 5 PM I found the parking ticket that was received crumpled and shoved into my console. So I went back into the store and let the manager know that he forgot his ticket. He told me it was not his problem. I needed to get out of the store and he didn't care about any of it. I obviously contacted corporate and opened a full file so that they could pay for the damages caused by the tow as well as the tow itself and the parking ticket. I definitely do not recommend this place unless you have nine hours and $250 for an oil change and tow. While we were there waiting for hours for this to be resolved, we saw customer after customer come in and become disappointed or upset with the news they received at the front desk. You could not pay me enough money to come here

    D & D Auto Repairs - autorepair - Updated May 2026

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