Visited this nail salon for a pedicure and the experience was poorly managed from start to finish.
Upon arrival, there was no greeting or acknowledgment. I was immediately asked for my name and phone number, along with a check-in system that appeared to capture a photo. That level of data collection felt excessive for a basic walk-in service.
After being seated, I was handed a drink and appetizer menu. This felt out of place for a pedicure and did not align with why customers typically visit a nail salon. It added unnecessary complexity instead of improving the experience.
The foot bath was filled with lukewarm water, and I was left waiting without any explanation. The wait extended approximately 10-15 minutes, during which the water became cold. No staff member checked in or gave any update. The front desk employee remained disengaged and did not address the situation.
At that point, I removed my feet and prepared to leave. The foot spa pump began making noise due to the water level, drawing attention, but still no response from staff. As I put my shoes on and walked out, no one acknowledged me or attempted to resolve the issue.
The technicians themselves appeared to be doing their jobs, but the overall operation reflects poor management decisions. The added systems, unnecessary upsells, and lack of basic customer communication create a disorganized experience.
Overall, the service showed a lack of customer awareness, organization, and effective management. I will not be returning. read more