This is a great business; I called them to come out and jump start my car after the battery was…read morecompletely dead and within an hour they were there and had my car running. They called twice to verify the address and to tell me they were on their way and an approximate time they would be there and they were right on. Very courteous and friendly. I highly recommend them!!!!

Very fast response, kind and helpful! I had a vehicle stuck in snow in my driveway. They came…read moreright away!

Prompt, courteous, and professional. New flatbed equipment…read more I had a tire blow-out on 71 in Brunswick. They were there within 30 minutes and did a great job. Highly recommended for a tow. - Mark C

worked for this company. It's so sick that it should be closed down. Here is a list of why…read more I park the truck beside the build (in order to wash it) The owner tells me not to park there. (But yet let's others do it and there not even washing there trucks.) The point they wanted was for me not to have to make them move also they could be closer to the door. I was the only one who cleaned there tow truck each night after my shift. We have a manager who books tows and gets paid with out the owner knowing. What a manager right? Well the owner doesn't care. The owner can't keep his trucks fixed because people hotrod them and like to lock the breaks up when coming to a stop. Then I rode with each worker. Nelson does not tighten the straps on a vehicle when it is on a flatbed leaves it rocking back and forth windows up car off and a dog in the vehicle. (This is an ongoing thing) You have Greg who likes to lay on the horn immediately as soon as the light turns green to intimidate traffic with the tow truck. (This is an ongoing regular thing) Then you have Taylor the dispatch. I called the customer verify it's a tow the customer tells me she's seeking to buy a battery I'll let the customer know I will let our dispatch know so the proper vehicle could be sent out I am told by this particular dispatch that we are not servicing the customer to close the call out. Seeing how she is our dispatch which means therefore she is our boss I did exactly that. (Was highly upset when the customer and I was on a three-way call with AAA about the unprofessionalism) Then we have Dave. He claims to be their best driver but yet puts a Chevy trailblazer in neutral and a trailer park while it's on the incline it allows it to roll into the trailer. He was requesting a snatch block when all he had to do was pulling a neighbor's driveway and back straight up to retrieve the Chevy trailblazer. As you can see in the last two pictures I made an attempt to clean truck floor and was told I could not Park the tow truck in the building therefore not allowing me to detail the vehicle. The picture was taken to show the nastiness of it and how I try to improve the company. I haven't NEVER!! Had a damage claim in my life! Nor have I worked for a business where the owner doesn't care about his trucks nor his business & let's his workers do what they want when they want and just walk all over Rocky. I have & had to even take videos each time I pulled in or out of the business. I even have videos of workers leaving the office going home and leaving not only the gates open. But the building open for any and all to just walk in. When I try to let the boss know what was going on. He didn't even care. Then for me to called out my name based on my color of my skin really just to much. I had started looking for another tow company. About a week ago. Then I started looking I started recording people and how they treat each other. (This is to show the next places I applied to what I had to deal with.) So there is a list of why I gave them a one . & I'm sure they will not pay me my last check. But if they ever do. I will post that update here.

Had them on a couple of AAA calls, always refreshing, quick, and ready to help. I'm sad to hear…read morethey went out of business.

Tony, Nicole and the team are the best around. Knowledable, professional yet your neighborhood…read moreattitude and service. We recommend them for all automotive repairs and service. Rick & Kathi

Last fall I was in a bad accident and my car practically crumbled. There was about $15,000 worth…read moreof damage and Rich's had to rebuild it. My insurance company would not total it. Tony and the mechanics at Rich's did a great job and since it was taking a little longer than planned, they provided a free rental car. When the car was done, it ran perfectly. They said they guaranteed their work and if anything happened to bring it right back in. So a few months later something a bearing or something needed to be replaced and I think something with 'struts'. It had nothing to do with the work Rich's did - it was warranty work. Rich's worked with the Ford dealer, took my car there and got it back in two days. I didn't have to do a thing. Needless to day, the service and expertise there is top notch! Do not hesitate to take your vehicle there.

Best people i ever call dad and son show up fast and take care of my car very knowledgeable of what…read morethey are doing I recommend this company 100%

Our vehicle broke down in a parking lot in Lorain. I phoned them up, and they told me they could…read moreget it in about 20-30 mins. I asked them to bring it to my house so I could fix it here. It arrived at my house about 45 mins after I phoned them. My home is 6-10 miles from our break down location. I wish it was free, but outside of costing more than "cheap me" wants to pay, I have no complaints. They put the car safely in a spot on the drive where I can work on it and solve its issues. Thank you to DYMS/Rivera for prompt service.

Do not trust this place whatsoever. Took my car here for a few noises to be diagnosed. One was…read morerepaired but had an issue with the noise still existing. They refused that anything was wrong but let slip that they put my car back on the lift and "did something". Received a recommended service list, had my upper control arm replaced since that was stated to be making the noise, well after being replaced the noise is still there. They lie to customers and take advantage of those who are ignorant to car maintenance. AVOID THIS PLACE AT ALL COSTS. Not worth the money for what they do.

Can not say enough good things about them. My car was towed there after an accident and they were…read morejust so sweet and understanding to help me get my car cleared out. They were friendly and engaging and just made the process more tolerable.

had my car towed from them about a parking violation; they towed my car legit 1.1 miles away to…read moretheir lot, and had me pay 260 dollars to get it out of the lot. They first told me to pay 290 but I got it down to 260 once I asked why it's that expensive (especially for that close of a distance). The car was only there for a couple hours, I don't understand the insane pricing and how they wanted me to pay almost 300 dollars at first. Also did not give me my parking ticket I had to pay and texted me on Facebook messenger 2 days later about how they had my parking ticket; the police said it should have been in my car. Very inconvenient and not the most organized.

Get my service work done here on my regular car as well as my classic 1962 Corvette. Very good work…read moreby friendly people. I have known Lester, the owner all my life. Honest guy!

I recently had to move my car to a another place, and needed long distance transport. This tow firm…read morewas highly professional in all their work. They were fast, took amazing care of my car and returned it on time. Communication was great and I always knew where my vehicle was located. The driver was very good with my car and the pricing was inexpensive compared to the initial estimate. I will buy these again for long distance hauls.

I was getting coffee on a road trip and mistakenly locked my keys in my SUV and it immediately put…read moreme in a bad mood. I called a few places for Car Lockout service and this was the only one that seemed well organized and confident on the phone. They told me how long I'd have to wait, and it was correct, which was great. The technician arrived in a clean truck, introduced himself and went to work quickly. I was really scared he was going to harm the door or window seals since my vehicle is young but he was really careful and explained what he was doing as he worked. A few minutes later the door was unlocked, and there wasn't a mark on it anywhere. He also tested the electronic locks and alarm system to make sure they were working before leaving. No surprises later that were problematic, like pricing. That was what I was quoted over the phone. Loved how calm and professional the whole encounter felt. Stuck in a parking lot is stressful enough, and having someone arrive up with a positive attitude and true experience made a great difference. I would use them again for roadside assistance or towing service, for sure.