A very approachable opticians. It is a tiny shop in the centre of the shopping area in Bracknell…read more They cram a lot of frames into this sall space. They are very kid friendly and we always go here for my sons glasses. The staff are patient and spend ages helping you select the right frames. They get the glasses made promptly. They have offered us repairs for free when we have bent the frames. Because it is part of Boots you can get advantage points on your purchases. I like the service in this shop, they are efficient but still very personable.

My concern is not over the quality of customer service and product, it's to do with not telling…read morecustomers about different offers that are available thereby not providing a choice. I recently had a test and was offered the buy-on get-on free deal, which I took up. Then yesterday I saw a whole page ad in a national paper saying that Specsavers were offering 25% discount for people over 60 - which I am. I have just phoned the store and said I was not informed of this. They asked me if I had the buy-one, get-one free offer and I said yes and they said it was one or the other - but nobody had told me about the 'other', therefore not offering me a choice. Not good Specsavers, not good at all:(

Specsavers tends to be one of the cheaper opticians and the quality is very good. The service I…read morereceived in the store in Bracknell was excellent and the young girl who served me was very professional and polite. I got some good advice about my frames and will definitely be returning. The store layout is good, easy access to all the stands and its well lit so I was able to see how good I looked in my new glasses!

I recently had the misfortune of dealing with this very rude and unprofessional practice when…read morepurchasing new glasses and contact lenses. At every point I had to chase them up after waiting and waiting weeks for my glasses. I was advised I would save money if I joined their payment scheme, and was advised I could cancel when I wanted. Weeks and weeks went by whilst I awaited the contact lenses, still no phone calls to explain why the order hadn't been fulfilled. I rang again to be told good news, one lens had come in - well seeing as I have two eyes, not much good. I cancelled the monthly programme, cut my losses and purchased the lenses elsewhere, which arrived in 2 days - so imagine my surprise to receive a letter stating that I owed them the discount back that I'd been offered on the glasses, because I cancelled the monthly scheme (because they couldn't fulfil the order)! I rang to tell them how ridiculous this was to be threatened with the small claims court and if I stepped foot in the shop to pay, she'd have the police waiting for me! Absolutely disgusting customer services, they must be desperate for money and on their knees to take this route with customers. Avoid at all costs unless you want to be threatened!