I am a regular customer at 5 boro laundry, since 2020 because of Covid, but when I moved into a new…read morebuilding in 2022 building with my own washers and dryers, I used them much less. On January 30, 2026, I lost my phone, debit card, and laundry card so I had to used them more particularly during this time. Life stressors, with the loss of my full-time job and taking my board exam, and studying, I was struggling with managing everything and renovating my burnt down apartment which all were highly stressful situations and a breakup as well. I was and I am highly impacted mentally and financially related to this company. With all proven factors above, I reached out to 5 boro laundry and the company customer via their website labeled contact us. I received not one response at all. service person. The laundry in question was to clean sheets, comforter, clothing via their app which is usually the way to make my order. MY clothing was returned damaged. I reached out many times on their website listed on Google which d
States to contact them via email phone and voicemail and I tried all avenues with no response, related to my laundry issue. I didn't hear back from management, but when we finally spoke, he hung up on my claiming he was called into a meeting, but he called me back on Saturday, a say I work and I didn't respond. When I answered his call eventually, he claimed he called me and I didn't answer and that he cannot access email or voicemail, so he didn't receive anything. He then stated, Ouida you wrote a scathing review on Google and yelp. Then he went on to say, you had 38 orders with us since 2020, and we always provided the greatest service. He also stated that you had money in your pockets that we returned to you and that i wrote a thankful review. So, he seemingly was justifying my damaged clothes with him returning money from my pockets that I was not aware of. He then stated you gave us 38 lbs. (referring to damaged bag) I said to him I gave you the damaged clothes (12 lbs. of said laundry). I responded saying, I sorted most of the laundry in my drawers, so I gave the most damaged items. He then says you paid 57 dollars for 38 lbs. not 12 lbs. So, he says, why complain about damaged laundry if you don't send all the laundry. So, I said are you insinuating that I burnt my college logos where the pockets can't open, my sheets and pillowcases shrunk, where I cannot put my pillows in, my clothing destroyed based on giving you 12 lbs. verses 38 lbs. He claimed I didn't call him back even though as we were talking, he hung up on me claiming he is understaffed. And 2 days ago, I get a charge of 28 dollars for them washing the damaged cleaned clothes that was for damage assessment. So, they charged me for cleaning the clothes that are being assessed for damage. When I spoke to Kevin, the customer service person on Friday 4 3 26, he stated he was not aware of this charge and because i had a pending order they charged .e for the pounds assessed. In addition, when I made any order on the i cloud app, since using the app, I would always give a 5-dollar tip, the driver tells me he never received not a single tip that I provided when I requested any new order on the app, more deception, fraud and theft. I also give my clothes with every order using my 5 boro laundry bag which I bought in 2021 during covid, so not only did all of the above happen. My alleged cleaned damaged clothing was rewashed damaged and were returned in someone else's black laundry bag with holes at the bottom. I have proof of the damages the charges and re charges for re washing the accessed damaged clothes that were rewashed and probably re-damaged. I also did not receive those clothes that was given for assessment since 3 7 2026. The clothes in question are still not returned to me and in the company's possession. I spoke to them again on 4.8 2226 and they spoke of no compensation. And the way of the world and trying to survive. It is what it is. I don't even know what to say anymore. I'll take those clothes and figure it out. They said We will deliver your clothes by Friday.
