Besides being on hold for over 40 minutes when trying to talk to a person, let me tell you about…read morethe tank removall fees. Being fed up with outragous pricing for their propane, I decided to buy my own tank and contacted Amerigas to pick up their tank. They charge $299.99 tank removal fee AND another $119.99 dispatch fee for a total of about $420 to pick up their tank I have been renting since 2018. By comparison, Blue Star charges $160, total Suburban charges $150, less credit for whatever fuel is still in the tank, total, and Ferrell charges nothing. I see absolutely no reason to ever do business with this company again, barring a change of ownership.

I manage a 4-unit rental property in Scotts Valley, and we've been using AmeriGas. The shared tank…read morefor all four units is medium-sized. AmeriGas consistently drove tenants away by issuing outrageously inflated bills. One former tenant received a $5,500 bill for May 2023--even though they weren't using the wall heater. Another tenant was billed $3,700 for November. To put that in perspective, a city inspector from Santa Cruz confirmed that $3,700 is way more than the annual gas cost for all four units combined, closer to the cost of two year gas usage by all 4 families. The only way to combat this scam is to get the city involved, forcing an AmeriGas employee to physically read the meter, or to spend endless hours on chat or phone calls with AmeriGas--both of which are exhausting and time-consuming. After inspection, the actual meter readings are nowhere near the thousands of dollars they claim remotely. But if you don't vigilantly monitor your bills, AmeriGas will hit you with $4,000-$5,000 per month, and they're lightning-fast to send those fraudulent bills to collections, wrecking people's credit. Bottom line: AmeriGas's remote meter readings, which inexplicably add a few zeros to your bill, are a complete SCAM. We're switching all tenants to FerrellGas this month and hoping they're not another scam like AmeriGas. If you want to destroy your credit, waste countless hours battling a dishonest gas company, or drive away good tenants, by all means--use AmeriGas.

Awesome costumer service, great people, and great prices. Would definitely recommend it to anybody!read more

Great customer service easy access from the freeway…read morefantastic price for co2 and propane

Amazing guy ! Helped me in the time in need ! I needed some air in my tire urgently biking to pal…read morealto and he helped me out no problem! Completely stopped what he was doing and added air to my tire ! And got me in my way !

This place was amazing! All the staff were very helpful, efficient and nice. Han was able to…read morequickly repair my tire. I will be back for any other repairs I need.

Matt has been most helpful at working with me by giving me a discount on what he perceives as a…read morecustomer error. I paid the bill but with the discount of a hundred dollars 377 dollars I paid to cover the charges still pains me .the invoice reflects o propane delivered. the handwritten amount on top of my receipt is fraud. in the same handwriting it says mailed. the technician does not mail out bills. I kept my word by paying the bill to keep off any adverse collections on my credit report. the fact remains that I was disregarded as being a disposable customer after seven years of loyalty. technicians came took my propane regulator rendering my tank useless. the tank I have I own . lease fees were charged and paid for for six of seven years. $67 a year for a regulator. which was the main reason I started service with mountain propane. very disappointed with the business model. I would not recommend getting involved with the manager Patrick he is out of his mind. time to be put out to pasture Patrick. I do prefer to leave positive feedback. Matt was most helpful in trying to resolve our differences I know he is only going by what Patrick insists is true. To this day small claims court is my resolution. Mountain propane has left me bitterly out of money for service not rendered. The first red flag should have been the amount said delivered was 114.6 gallons in my 115 gallon tank. Which is impossible to do. 90 gallons is maximum capacity if I was empty which I was not. Have better communications with technicians ,don't allow written amounts on invoices from management and faith in customers and you might be able make it in this small town.

I unexpectedly found my tank empty as a winter storm was approaching- after investigating I found a…read morevent under the house disconnected which means I heated the outside long enough to go through my entire tank - a quick call late in the afternoon and a test, and a refill was complete in 30 minutes - I expected days- benefits of a small town small business -super happy custome

Albert went over and above to help me fill tanks on my camper. Great customer service, friendly…read moreguy. Top notch.

Fixed or replaced hoses while I wait. Great inventory,…read moreknowledgeable staff. Huge inventory of air fittings and connectors, other related items usually that slip my mind are there in stock

DO NOT come to this place. When I showed up to pick up the U-Haul I noticed that all their gas caps…read morewere all off, first red flag Then, I turned on the truck and gas was basically empty on E. I told them about it, then they began to tell me that they already had put a little bit of gas and that they tend to steal their gas during the night", and they weren't going to put more gas; that I had to put the rest of it. When technically they're supposed to give you 1/4 of a tank AT LEAST. Like excuse me , that's a company problem, not a customer problem. I'm surprised they're still open with that service. Made me waste my gas & time. Anyways, I asked for a refund immediately I went to a better location on curtner.

Van hard to use for older person! 5 stars for the shop, but 0 stars for the van!! Service was…read moregreat. Getting and returning the van was painless and quick. The van served its purpose, but it was awful to drive--not mechanical issue, just rattling and noisy and accelerator was difficult to get used to: it would take off quickly without my foot on the gas, but when I put my foot on the gas, it wasn't smooth and I had to push it in a ways to get up above 20. It was helpful that the shop allowed me to park my car there while I had the van out for the day. Location was close to both starting point and destination. The night-time drop box for keys was also really helpful. On the advice of a friend I also bought moving boxes (10 small ~1.5'x1.5'x2'=~$15) and packing tape (brown paper-looking but really strong and smooth-highly recommend!, large roll ~$6) there and both were superior to what my company gave me to move worksites and fairly cheap. I'll definitely buy the tape again for all moving/shipping purposes! My biggest complaint is that the description of the van, and the clerk verbalized this too, said "low entry" or something like that that meant that it was easy to get items into the van without a ramp. In fact it was quite high!! I had a tall mini-fridge that was my main concern, and the lowest point of the van was about as tall as the fridge, about 3-4 feet!! I also had such a hard time getting myself up into the drivers seat! I'm a 58-year-old woman with not weak but not strong upper body strength, and I really struggled to get up and out of the cab! Then when I started to put stuff in the back, I realized it would be nearly impossible for me to climb in there, especially without handholds!! This should be stated, or better, rent steps or something to help us older, weaker people out!! I was lucky I had a young person helping or I would have never accomplished it! When I first got the van, I noticed the back end was high and NOT LOW, so I immediately went back to change it for a truck with a ramp, but then when I tried to get into the drivers seat of the truck, I absolutely couldn't!! So I went immediately back and exchanged it back for the van, thinking that would be much lower but it wasn't by much!! Getting the mini-fridge in turned out to be the least of my problems! Based on this experience, when I need to move again, I will either NOT take stuff that doesn't fit in my car, move everything myself by car, or hire movers, but I WILL NOT be driving a U-Haul truck myself again unless you make the drivers seat and back end easier to get into!

I went online to pre-order a trailer. I received a reply confirming my order. I was told they would…read morecall the day before. On Friday they called to let me know that the trailer was only available in Santa Cruz. I was given the option of picking it up on Friday for free, I thought that ordering it a week early that they would have something available close to my home. Now I have to get to Santa Cruz before 445 pm. Or waste time tomorrow when I planned to start loading up the trailer. So I had to waste my time and gas driving over the hill and getting stuck in traffic. The only reason for 2 stars was when I dropped off the trailer in San Diego. The guy at the return lot was extremely helpful. He told me to just drop it and he would send a receipt. By the time I pulled out of the lot I had received the email. Maybe not all U hauls are crappy,just the Milpitas location

Excellent experience renting our U-haul from this location! Moving is always so freaking stressful,…read moreand anything that can go wrong usually does go wrong ...but these guys here made it so smooth for us. Explained everything perfectly, helped us so much and went above and beyond in customer service! Thank you guys so much!