Incredibly poor service form both north sydney store well as the online support save yourself time…read moreand money shop elsewhere and do not use their online stores it doesn't exist apparently according to the staff member answering phone enquire-in store This was my experience, of Friday I looked at Bikebug website and deleted nth sydney store to order a helmet and bell, which I needed for the weekend, I checked the and both items indicated they were in stock in store, in an attempt to streamline the collection process I selected the "click and collect" option at checkout and paid online I called in Friday afternoon to pick up my purchases after waiting for a personal conversation to finish I got one of the staffs attention who dismissed my inquire saying you will be lucky to see my goods by Monday, mentioned the stock level online indicated they were in store bit he refused to check saying the order was filled by the wharehouse and returned to his conversation with the mechanic When I returned home I called the unattended support phone line and left a message in the hope I would have my order on Saturday i was unable to speak with staff despite requesting a return call an making additional calls to the only online help number listed only to reach voicemail. With dwindling hope to get my order for the weekend I called the store to see if my order had arrived the stock was available in store he person i spoke with explained that there was no a click and collect service only for high end bikes, and when I tried to explain my situation he was dismissive and when asked if he could check width someone ne became aggressive and abusive, when I asked if I could speak to another staff member and i he said no and hung up on me! I thought cowboys like this were a thing of the past!, only other option listed the online orders 'helpline and you guessed it - voicemail !

Great bike shop! Haven't got lots of great help. Bought a $1,500 trainer that had a manufacturer's…read moredefault and they exchanged no questions asked, with their mechanics installing the cassette each time with no extra charge. They have always assisted me getting all my equipment to the car and back.

I just moved into the area, literally on the same block as this place, and having just started…read morecycling again, was looking for a nearby bike store to get a fitting done. Divine providence intervened. I was walking past and I hear this Cuban music blaring, and a whole heap of cool bespoke built bikes hanging from the roof of this little hole in the wall mechanic shop. Ben's a great guy who loves what he does and really focuses on giving his customers a really good experience. Just did my fitting and I can honestly say it blows away any experience I've had in the past at a churn n' burn bike shop. He wouldn't let me go until he'd done everything he could. I'd highly recommend visiting him for a bike service, a fitting, repairs, or if you want a bespoke bike built to custom spec.

Great bikes and everything you need for a safe ride is included…read more Delivery was very helpful in a new city without a bike rack for the car.

I have had the BEST experience with Livelo in city Sydney. I am in hotel quarantine and i was…read moredelivered my treadmill and weights 8pm at night! Peter was so helpful and quick to reply when my room number changed. i would highly recommend and use this company again!