Hands down, this is the best bicycle shop I've been to in Sydney. The guys here are very friendly and knowledgeable and truly have a passion for what they do and are superb ambassadors of the Trek brand.
We have purchased two bikes from them and received superior customer service both times. I recently broke the front brakes on my bike and took it back for repair. It was done promptly at no charge and I got a tune up as well.
My husband bought a road bike and was professionally fitted at no extra cost. He got into an accident and totaled the bike, got a quote from them after they meticulously inspected all the damage done. We were able to get a replacement bike from our insurance but when my husband got it, he felt there was something wrong so we took it to the shop for a tune up. They immediately noticed 2 wrong things done in the bike assembly and fixed it up for us way way below cost. The owner Charles even took it upon himself to inquire with Trek as to how the replacement was sourced and built as the build quality was really shoddy and could've caused another accident if it hadn't been fixed.
Some of the other shops I've been to (and I've been to shops from Parramatta to the Inner West to the North Shore) had quite a few shop assistants who seemed to have very limited knowledge about bicycles or the components and accessories they have on offer. Here in Trek, everyone knows what they're talking about and you can trust that they wouldn't give you any dodgy advice just so they can sell their product.
Even though it is a bit of a drive (and hefty toll fees) for us to get here, it is well worth it for the kind of service you get from this shop. read more