I was really looking forward to trying this CycleBar location through ClassPass, but unfortunately, I never even got the chance to take the class.
I had a 5:30 AM booking and drove 40 minutes to get there. My GPS took me past the Big Y in the plaza, but the studio is actually tucked away on the corner next to ROW--not by Big Y like you'd expect. On top of that, the sign had no lighting, which made it extremely hard to find in the dark, especially for a first-time visitor.
By the time I figured out where it was and got to the door at 5:30 AM, it was already locked. I understand it's for security reasons, but there was no one at the door, no signage to help new people, and no one answered when I called.
I've done over 20+ ClassPass classes without any issues, and this was just frustrating--especially after such a long drive. I hope they improve their signage (add lighting!) and consider offering more support for new clients trying to find the place, especially for those early morning classes. read more