Please read!
There is nothing more upsetting than a business being sketchy, scamming, and being dishonest with their customers.
I saw that they were opening up soon and called to get information. They had a deal for founding members and so I bought the membership (cancel at anytime they said). They let me know it would still be a few weeks until they actually opened because construction etc. was going on but that we would get information on the opening. Few weeks later, they ended up having their members only opening on 10/13. At the time I wasn't in town and decided I would just start my membership in November. WELL. I was wrong. They started my month on 10/13 without me agreeing to that start day. I assumed my month would begin on the first day that I CHOSE to go. I called and they said they could not refund me those days because they couldn't change the billing cycle?... blah blah. So I was charged for half a month that I didn't even go to classes, wasn't even aware that they began my membership, nor agreed to begin that day. The owner said we sent out multiple announcements that we were opening that day. I have attached the text message they sent. Not once did they mention my membership would begin on 10/13. They provided a discount on my NEXT month. First red flag.
Second, I would get to class and jump on my bike. I would receive stats on how I did in the class etc. I assumed that is proof that I attended class. Well, it wasn't. And YES they charged me $15 for every time I did not check in on their iPad. Which again, I was NEVER told I needed to check in. I have attached a picture of the charges. I talked to them and they agreed to refund me. I received a notification and they only refunded me for ONE incident. I have yet to receive the refund for the rest of those charges. Second red flag.
Lastly, I am moving cities and have tried to call to cancel my membership. They girls at the front have stated they couldn't help with that and to speak to the manager Jen. I tried calling multiple times and the manager Jen has never been available to help me cancel my membership. I finally tried emailing them and they let me know that I needed to to give a 7 day notice before the billing cycle date to cancel, so therefore, I will be charged for ANOTHER month. And ONCE AGAIN, no one ever mentioned about this " 7 day rule". When I talked to them initially I was told I can cancel at anytime. Third red flag.
So disappointed with how you do business. I want everyone to be aware of how they run this gym. Check your statements and don't give business to individuals who scam their customers. I wish they would have been more transparent from the start. Instead of finding ways on how to get an extra buck here and there, work on having better customer service and professionalism to keep your customers. read more