Very friendly staff very very clean weight room and bathroom area…read more classes are great.Trainers very knowledgeable and are awesome. Front desk staff is very friendly 10 star

As a member of the NAC I am able to use the facilities at The Horsham Athletic Club. Let me start…read moreoff and tell you, I go to a lot of gyms . I thought the gym was beautiful, clean and the equipment was updated and in excellent condition. The woman's locker room was also very well appointed and very clean. The gentleman at the front desk was super nice getting me acquainted with the club since it was my first visit there. I don't understand the negative reviews regarding the equipment being out dated and in poor condition. I thought it to be quite the opposite. I highly recommend.

Went in months ago to suspend my membership for a while - the young man behind the desk was very…read morehelpful and said he put it on hold until October '24. Come to find out (it's a rarely used account) that I've been debited every month since then. They are either incompetent or liars. I'll be going in shortly to cancel permanently. Please make sure to get EVERYTHING printed out and in writing.

Gym chain that makes an effort to steal your money…read more Here are some fun facts about their policies before you sign up. According to their cancellation (or freeze) agreement, you need a doctor's note for every month that you attempt to freeze the plan. They will also magically mark you as "checked in" to the gym the day you cancel so that it looks like you've been using it, even if you haven't checked in & have been trying to cancel for long periods of time because you can't physically show up. Their policy for cancellation is to continue charging your account even when you physically come in to sign. I called multiple times. "Our policy is not to do it over the phone." I couldn't come in, they 'froze my account' until I could drive an hour back to my original place to cancel. They told me they would still charge me for this whole month, bc I didn't do it 7 days in advance. I said I shouldn't be charged, you froze it. "They do not have a record of it." But what we do have is a very long trail of phone records of my calling to cancel with no avail. What do they think I do? Call to chat about how I do not use their gym & went to a different place a long time ago? A policy to scam as many people out of as much money as possible.

Equipment is old school but still in solid shape. Very friendly staff and no nonsense space. Clean.read more

Old school feel, but very clean. Great equipment. Great atmosphere. Awesome staff. $7 day pass. My…read morefavorite gym in Philly.

Very nice space. The fitness instructor, Kevin was really helpful and encouraging. The location is…read moredecent; walking distance of 10 minutes from Cresmont train station and right across the street from Willow Grove mall. The class is the right kind of challenging- not too intense. I recommend this gym if you want to challenge and meet new people.

This is lengthy but I think is worth noting my experience with customer service:…read moreI went into my trial knowing OTF was going to be pricier than my current gym, but wanted to see if it was worth it. I have to say, I LOVED the instructor and the experience. It was great. She checked in on me, explained everything, it was nice. However, I'm disappointed in a few things. Cost: ok we knew this would be pricey. However, just to sign up, it'll be about $120/month AND $120-ish for the required heart rate monitor. Required. So if you end up not liking it after a few months, you wasted a lot of money Customer service: I let customer service know that I was waiting on a work schedule before signing up since I needed to ensure I could make the process worth it, and attend the classes you get per month with my 2 jobs. I told this to customer service, told them when I would find out because I didn't want them to think I was ghosting them, but they kept calling me prior to that date. I can't sign up without confirming I can attend! Their customer service has continued to call without leaving voicemails (my VM is not full, I clear it after every voicemail). The only reason I know it's them is because I googled the number after my second missed call from them without a VM (I don't pick up unknown numbers due to all the spam calls). I'm really unhappy with the outreach without truly following up appropriately. I'm at home sick and unable to talk well, so once I get my voice back, I'll be calling them back to let them know my experience. Also the price is crazy expensive with really limited availability. Over $100/month for 4 classes a month that you are allotted. Update: I checked with my friend and they are leaving her voicemails and still calling her. However after this review they stoped calling me. I also continue to receive VM from others and never from OT.

Before joining OTF a little over 3 years ago I kickboxed for 2 years and felt I needed a change…read more My first class at OTF, at first, I was overwhelmed and thought "I'm never gone to be able to do this at my age". The classes are very challenging and overwhelming at times, but the coaches are A+ material and will help you every step of the way. Every class here is different, I'm the type that needs discipline and structure and OTF never disappoints. It's honestly the best workout around and makes you want to go back. I also go to the OTF in Center City and Langhorne when I get make a class in Willow Grove, they're all amazing!

I had been happily attending until a series of negative events caused me to cancel my membership…read more It started with my nephew who had been involved in kids Academy, and wound up breaking his arm there. He reported, slipping and falling on something wet, which leads me to believe that the facilities weren't being properly monitored for cleanliness and safety around children. The following week, my son fell in his lip was busted, but the team in charge of kids academy really had no explanation as to how that happened either. Finally, in an attempt to relax recently, I chose to enjoy the steam room and hot tub on site. Both rooms had mold on the floor, and when I went to take a shower, I found that someone had detangled their hair and smeared it on the wall of the shower and that no one had bothered to clean it up. At over $200 a month for the membership you would expect that maintenance will be available and that I would not have had hair balls flying at me when I tried to get in the shower, but that is not the case. I reported this issue to the front desk and they gave me the email address to their manager. Unfortunately, I was given the wrong email address and the email bounced back. I copied the overarching Life Time email address in my communication and all I received was an automated email saying that my membership has been canceled. No acknowledgment of my experiences there. Extremely disappointing.

I love this place. It is like a little city, offering everything you'd want in a gym & so much…read moremore. What I like most is the attention to seniors. There are numerous classes each day that cater to seniors. Also, there are activities (mahjong etc) and an overall feel that we are welcomed and cared about. Love it!

I have had it up to here with this place. Recent annoyances:…read more - You need an orientation to use the weights. Both times I have asked no one has been available to provide it. - During the summer they switch to summer hours. Summer hours means that the Y closes earlier. They still charge the exact same amount. They just provide fewer services. Because it's summer! - Today my kids couldn't swim in the *indoor* pool. Why? Because there was thunder. There is not a single documented lightning death in an indoor pool. Not one. It's never happened. But they close their pool for some reason. Everyone here acts like they're a volunteer at a free community center or something. But it's not free. We pay quite a bit of money for this mediocre place.

The best equipment…read more New. Well maintained Friendly welcoming atmosphere A real pleasure

A Diamond right here in our neighborhood! Great golf. Amenities are good and the food is great…read more Best bet for the buck!!! Our family loves it here

Recently hosted a bridal shower in the banquet room. Bride requested this location…read more First and foremost the server taking care of us was lovely, super accommodating and took great care of us!! The space was beautiful. Didn't make a stink the day of because our server was so kind and we had such a great day, but if you're looking to plan an event there are definitely things you should be made aware of. Planning and preparing for the event with the event coordinator was a bit of a pain and that pain continued into the event itself. Communication was not great, emails taking days or weeks to respond and can't get anyone on the phone. We had to reschedule a meeting due to a medical issue on her part (which was totally fine) but there was no communication on the clubs end of things (even after I called the day of the meeting and was told someone would be getting back to me, no one did). We later had to reschedule another meeting which was this time my fault. The week of, after requesting it, I was sent the invoice for the event. The invoice was not accurate so I asked for it to be adjusted and was told it would be sent back.. it wasn't. Day of the shower one of the bridesmaids was first to arrive and the coordinator did not bother to show her to the room or say hello, introduce herself, nothing. During the shower there was not lemonade and iced tea on the tables as I had discussed with the coordinator. We get to the start of food and I notice after everyone has already eaten that the rolls and butter were never put out, the waitress says she wasn't told and scrambles to find us rolls and butter. When planning with the coordinator, we discussed doing a mimosa bar for the purpose of cutting cost on a full bar and bartender, she failed to tell me that the champagne bottles they sell are $45 a bottle, it was NOT cheaper than doing a full bar. All in all for the cost of the venue ($600 room rental plus food and beverage plus a 20% gratuity on the ENTIRE bill, not just food and bev) there are DEFINITELY better places to host your event. It's a shame because the event space is beautiful, but it seems as though the event coordination is lacking tremendously. I wish I would have read more reviews before booking because it seems as though these aren't new issues.