1. Cycle Gear

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Queen Creek, AZ

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Cycle Gear

3.0 (5 reviews)
Closed • 10:00 am - 6:00 pm
Updated 3 weeks ago

Services - Cycle Gear

Tire Pressure Monitoring System repair

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Nash Powersports - Oil all over the engine

Nash Powersports

(150 reviews)

I recently purchased a 2026 Aprilia RS 660 from this dealership. While I'm very happy with the…read moremotorcycle and the price I received, the customer service throughout the buying process was disappointing. During financing, I was initially presented with a payment of $335 per month at 17.99% APR for 60 months. After reviewing the numbers myself, I questioned the payment and had it corrected. As a customer, I shouldn't feel like I need to double-check basic financing calculations during a purchase. When I politely declined the extended warranty, the finance manager responded by saying, "I'll give you more time to think on it." I understand offering additional products is part of the process, but once I declined, I expected my decision to be respected without additional pressure. The biggest issue was the lack of communication after the paperwork was completed. My family and I, including our two young children, sat waiting for approximately 20 minutes because nobody informed us that the transaction was complete and that we were free to leave. It wasn't until I got up and asked that I was told everything was done and the motorcycle was ready. To top it off, the bike was delivered with only about half a tank of fuel. When I later reached out about it, I was told that state law limits how much fuel can be stored on site. While I understand there may be regulations and operational limitations, it felt like another example of a lack of attention to the overall customer experience. Again, I am very happy with the motorcycle itself and appreciate the deal I received. However, the buying experience felt rushed, poorly communicated, and lacking the level of customer service I would expect when making a major purchase. I hope this feedback helps improve the experience for future customers.

So we walked in and walked straight to the bike we were looking at, as we were just standing there…read morewe were greeted by a very friendly and welcoming woman named Kaylee came up to us and helped us we talked ran some numbers and got to business, we probably should have came here from the begin because my partner had all ready bought a R1 from here a while back ,but anyway coming to today. We felt welcome and we were helped right away we come for what we wanted and left with it, mind you we live in Tempe and decided today was the day we were going to buy a grom . following him home was the most boring part of my day lol We're thankful for every one who helped us feel seen and help in our bad decision making today definitely will recommend anyone to come here for any purchase

Cycle Gear - tires - Updated October 2026

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