Home A/C died over weekend. Called Monday 8:00am. Tech on site within 2 hours. Tech was…read moreprofessional, friendly, and thorough. A/C unit back up and working. Couldn't ask for better service!

I will start by saying that I have been using Advanced Heating & Cooling for HVAC installation &…read moreservice at multiple properties for many years. Up until Monday, I have experienced as their website claims: "outstanding customer service that has been our hallmark for the past 25 years." Helen is the absolute best! After receiving a $150 bill for a 20 min service repair to clean a flame sensor rod at 4:30 pm last Friday, I requested a conversation with the CEO to negotiate a more reasonable price, and to discuss his policy about my furnace's full warranty only applying if I purchased the yearly service check at the cost of $89/yr, which I didn't find out about until after installation. I experienced an even bigger disappointment with the phone call response to my concern about the high cost for such a simple repair to detect & fix that I watched the tech perform. A full furnace cleaning and tune-up is $70. Mike D'Andrea was argumentative, demeaning and outright arrogant in response to my complaint - He tried to use every sales technique in the book to justify the supposed value I received despite my continual objection - including reference to an article about "firing your customers." He insisted that the HVAC industry sets the standard for fair prices and perceived value, despite what the local market demands. He continually tried to "educate" me with sales pitches about "flat rate price formulary books" that provide powerful sales tools to increase profit margins with higher service invoices using opaque mark-ups. This practice is outlined in "Setting Your Flat-Rate Prices" by Charlie Greer who touts that he helps "contractors become Millionaires every day" on www.hvacprofitboosters.com. Despite 'Flat Rate' business model promises of incredible profit margins, reduced costs, simplified accounting, etc.--the savings don't seem to be shared with repeat customers. It's a deceptive make-money-quick scheme designed to cover up an outrageous marked-up hourly rate. Buyer beware--itemized invoices are segregated in order to protect the consumer from unfair billing and up-charges by the service provider. Enlightening responses to consumer complaints about Flat-Rate Pricing practices can be found on Angie's List. I definitely will be taking future business to a company committed to making a good faith effort to resolve consumer complaints. Lesson learned.

Very Handsome men to look at! very attentive & professional in getting the work done in a timely…read morematter, they didn't leave a mess & very reliable & timely in getting the job done! Pricing was unmatched!

Excellent service and reasonable prices. I will definitely use him again and recommend him to…read moreothers.

Asked them to come in and do a quote on a sump pump install. They came in and said I needed to…read moreclean my downspouts. They also only cleaned 2 out of 3 Now I removed the use of the downspouts and redirected the water so these were not in use. But they said if I cleaned these the issue would go away. After the service they then came back and said I needed a sump pump installed. They also would not issue a credit on the original work request even though they were wrong. Do not trust these people they are only out to make as much money as possible. The tech left his tools and left all my stuff he borrowed laying in the backyard... Pick up after yourself.

Spoke with Eric the afternoon before the appointment to install a sink pump was made. I explained…read morehow I already bought the supplies needed for this job, I already removed the old pump etc. Eric ASSURED ME that they would definitely not charge me the full price because I already did have the work. Stupid me I believed him. I ended up paying $59 for the service call because the install was costing me $371.00 for a simple sink drain install and I did half the work and bought all the supplies needed including the pump! ERIC YOU ARE A F'ing liar and a POS!

We called Lake to Lake Electric to disconnect an old sub panel no longer in use. We were pleased…read morewith the work, price and quick response. So we asked Zach (owner) for a price to upgrade the main panel as we waned to add mini splits for air conditioning, but didn't have room for additional breakers. Zach came back with an estimate. They just finished the additional work and again and did great work again. This work was completed by Nate, also knowledgeable and cleaned up nicely afterwards. Overall Zach Zanghi (owner) has fair prices, communicates well and employs knowledgeable people.

Always responsive, always helpful! A "Godsend" when Heating and A/C are critical! Our trusted HVAC…read morepartner!!!

Wow. Brian at Fallside left us with a great impression. We spoke with him about having a house…read morehumidifier installed. He graciously spent a bit of time talking with us, explaining our options, the costs for each and answering all of our questions (even when it was clear we were going to have to forego the bypass humidifier - our old house would require extensive ductwork). Brian was so personable, knowledgeable and helpful, we definitely plan to contact him for our future HVAC maintenance and service needs. Thank you, Brian!

Prompt response. Excellent advice. Outstanding work. I live in a 100 year old house that presents…read morechallenges to any contractor. They updated my kitchen lighting, replaced a variety of ad hoc additions in the basement, leaving me with a straightforward and efficient system, and replaced failed switches and outlets elsewhere in the house. (Did the same sort of work for a neighbor.)

I used Ellenwood Electric in 2009 when I bought my condo at the referral of my handyman. I had…read morebought a fixer upper, and my handyman who was redoing my condo, referred me to Ellenwood for the electrical work. I had my electrical outlets replaced, ceiling lights removed & replaced, ceiling fans installed, and a very problematic bathroom light was saved, and fixed so I could keep it (I love that bathroom light). Now 11 years later I have had no issues with anything electrical, and am pleased to know that everything is up to date, safe, and reliable. Definitely recommend Ellenwood Electric if you want reliable, safe, and up to date electrical work done on your home.

Great service! Juan was very helpful with all our AC unit needs. Great at communication and helped…read moreget our AC running like it was brand new. JJB has always come through and is fair in price.

We have always wanted to support someone in our area and found out about his business through our…read moreneighborhood. Juan was very professional and thorough. He cares about his clients and knows his work. He explains your situation in a way that you would understand. He also gave us a great recommendation on ventilation in our upstairs bathroom and told us rebate offers through RG&E. He is very personable, affordable and goes beyond what you would expect in customer service. The best part is he's considerate about your space and uses disposable booties when stepping into your house which I always appreciate. We would highly recommend him!

Andrew and Joe did a fantastic job installing new electrical service for me as part of a basement…read moreremodel. I found them to be prompt, courteous, knowledgeable, and professional - with strong ethical standards. When my mom had a short in her electrical box, Andrew came to the rescue, replacing the box and turning a tangled rats nest of electrical cables into an orderly, safe install.

Andrew and son Joe and the rest of the crew worked tirelessly to help us rewire our old home when…read morewe purchased it in the spring of 2020. As other reviews have said -- and we agree, they are thoughtful and extremely competent. Even if when they encounter and unforeseen problem, it is handled quickly and efficiently without complaint. Can't say enough good things about this team. Fair prices and great service.