I went here recently after a beach trip to catch the 2nd half of a world cup game. Great location near the beach, decently sized screen (though seemingly not HD), what could go wrong?
I ordered the half rack of ribs with fries and a honey pineapple curry sauce (they have lots of sauce choices, kind of like Wild Wings, which I thought was great).
After a reasonable amount of time, the food arrived but they were actually wings and not ribs. There were also no fries. I let the waitress know and instead of apologizing, confirming the order, she seemed annoyed and took it away. I am not upset about the mistake as they happen, but the attitude was a little much.
A couple of minutes later, she came by again and said the ribs were being made now and that we would not be charged for them as it was her mistake. This was a really nice gesture I was not expecting at all.
I received my ribs and they were okay. Half rack seemed small but they were pretty good. Fries were the awful type that you could add a million condiments to and they'd still be tasteless. I should also note my companion's philly cheesesteak sandwich was served on a grocery store hamburger bun. All in all, it was okay pub food as we wouldn't expect much from a place like this.
When we ask for the bill she brings it to us and let's us know that instead of taking off the ribs, they just charged us for the wings since those are cheaper. Uhh... what? I did not originally ask for the ribs to be free and if the server was apologetic about the mistake and worked to make it right, that's all I would've needed to have an okay overall experience. If she had offered to discount the ribs, that would've been a nice gesture too. But to offer something and then randomly decide to take it away? What?! After questioning this, she grudgingly just took it off of the bill as originally promised.
I struggled with deciding whether 1 or 2 stars was deserved here since they did take it off our bill in the end. But the fact is, the whole ordeal made it an awkward experience which is hardly what you want when enjoying a meal and a game. read more