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Bailey's Homestead

4.3 (3 reviews)
Closed • Closed

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Swiss Chalet Rotisserie & Grill - Don't order takeout from this location.

Swiss Chalet Rotisserie & Grill

2.2(10 reviews)
0.4 km

Poor service. Always incorrect orders. No attention to detail. Managers don't take ownership of…read moreissues and fix things. No accountability. Owner obviously doesn't care. I got an entirely incorrect order from pickup. Got home and they said they would correct immediately. 2hrs later still nothing.

Food is your standard Swiss Chalet Rotisserie resteraunt fare. it's not exceptionally great or…read morehorrible. so there is no complaint there. We eat at this location only once a year for my elderly mothers birthday. The franchisee owns at least 3 locations. one in Keswick and two in Newmarket Ontario. first I want to start off saying i have been frequenting Swiss Chalet since my childhood, it has been a staple for our family and was always affordable with good service. Recently this has not been the case. Since the Covid pandemic we have run into multiple issues with corporate and franchisee policy: Last year e we discovered that these locations do not allow you to bring your own birthday cake to the resteraunt. We were told at the time that this was due to covid. Fast forward to this year. Not surprisingly, my mothers choice for her birthday was again Swiss Chalet. When we booked this year we made arrangements to go back to my sisters house to celebrate and have birthday cake. Problem solved right? Well apparently not. When we arrived we had a couple of coupons to use. we were a party of 10 with 3 separate families present. The resteraunt combined 3 tables for us to sit together. When we attempted to order with our coupons we were told we could only use 1 coupon per table. The coupons say cannot be combined with any other offer and 1 per guest. From a customer perspective we had 3 separate guests at the table (if we had been seated at separate tables we would have each been able to use 1 coupon, right?). The manager basically told me they could not do this because they charge the bill to one table on the PoS terminal (which is untrue because normally there are 3 separate tables in that area). When i asked to lodge a complaint with the owner who was on site, i was greeted with disrespect and attitude. suffusive to say that in the interest of not ruining the night for my mother i let it go and we simply adjusted our order and let my sister use her coupon. My issue is the disrespect from the franchisee owner, as i was literally told word for word that "i just didn't want to accept that we can't use our coupon, and we're trying to cheat her resteraunt somehow, and that she was too busy to deal with this and turned her back on me and walked away". This is unacceptable to treat any customer like this even if you think the customer is wrong. Knowing now that this owner runs my local locations, I will be choosing other resteraunts to give my business to in future. I will also be following up with recipe unlimited and based on their response i may be refraining from frequenting their other properties which include: East Side Mario's Montana's Kelsey's Harvey's St. Hubert's. It's unfortunate to make a post like this but after being treated as i was tonight, i felt this was one of my only outlets.

Bailey's Homestead - soulfood - Updated May 2026

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