CVS in general for getting my prescriptions is fine; but the new employee Madison in the Pharmacy needs to learn how to not be rude and be professional. I think that's the worst customer service I've ever experienced. I felt like I was being scolded for going to the pharmacy. Also I tried to pay w a $100 bill and she just told me she couldn't take it. Never offered to check w the front (which the front desk had change because I went myself) or help in any way. If I keep having to deal w her I will move my scripts elsewhere read more

Great new CVS location in Shelbyville TN opening Sunday May 5th. Relocating old store at 108 Lane Pkwy. Keith the SM and staff are ready to welcome the folks of Shelbyville to their new store. Come on by and say hello. read more

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I had a scheduled COVID test appointment tonight. The lady at the window at 4:50 on 12/27 said "have you tested before?" I answered yes and she walked away. The last time I tested was over a year ago so I didn't remember exactly what to do but she didn't bother to help because she disappeared. I figured the testing out myself and put it in the box. I then drove away and realized I left out the paper with my information on it, so I drove back to ask if it was supposed to go in my bag (if only a worker told me). A different lady told me my test is now considered invalid. Love that for me. I drove from a different town 40 minutes away for this. She told me "you can try again tomorrow", and then told me she doesn't know if there's appointments or not for tomorrow, thank you queen so helpful. Customer service tonight is a thumbs down. read more

They never have my prescription ready. They will send me a text to come and get it. Then when I get there they don't even have it at the store. Several times my physician class called medicine's in then when I go to get it, it's not there and won't have it for several days. Unfortunately they have a deal wit the company I work for. This is the worst pharmacy I have ever had to deal with. There not even friendly read more

I have been an avid CVS user for years. I must say that the computer communication in this particular store seems to be an on-going issue. In addition, I have had prescription errors and arguments between the pharmacist and my physician. In addition, since the volume seems low, some drugs are not kept on hand even for regular clients. Most of the staff is polite - with notable exceptions. However, I moved to Shelbyville and this is not in the same league as the CVS stores to which I have become accustomed. The head pharmacist is great and doing the best he can. It's a real pity. However, one need only look at the lack of traffic in the store and speculate that something is askew. read more

Great new CVS store! Everything spaced out good and good selection of stuff you would normally find at CVS Stores. Cashier was nice and everything went well when I went in with my family on a stormy night. I have also gotten medicine through drive thru and it was pretty good too. read more