I've been going to this store for six years. I've always had good experiences here. the staff is…read morefriendly and very helpful. The pharmacy rocks.

Absolutely the worst customer service I've ever experienced. I work out of town and I wanted to…read moreschedule my insulin for pickup. They held me on hold for 35 min hung up on me 3 times and I heard them giggling in the background. I'm going somewhere else.

Wonderful service and they go the extra mile to help me get the medications I need. Thank you!!!read more

This pharmacy deserves more praise than I can find words for. They are a family business, not a…read morechain store. And the difference is obvious if you've ever been there. The staff is super friendly, compassionate and make you feel like family. Lisa, the owner and head pharmacist, is amazing. She has gone above and beyond for her customers to the extent that should be recognized and honored. This pharmacy delivers medication everyday to those who are homebound or have no transportation for free. They have been serving our community for decades so they have integrity. They also sell specialty items and have an old fashioned soda shop. I just can't praise them enough, because they're not just a business like a chain store. They truly care and make you feel like family. Thank you for making me, and all of us, feel special!

the winchester cvs guy is so Incredibly rude to the extreme, terrible attitude. slow. terrible…read morecustomer service, makes you feel bad about what you're getting, judgy, mean, i havent ever gotten such terrible service in my almost 30 years. he needs to be fired. he doesn't care about his patients, people who are struggling need medication and we don't deserve this rude judgmental dude being rude and judgy and nasty to us while we're just trying to pick up our private medication. I hope he loses his job so so incredibly bad because i dont deserve to be spoken to like that for simply asking for help. he hates his job so he might as well leave!!

If I good give negative points I would. My eyes were in pain for months. I couldn't get a…read moreprescription filled because my name was misspelled?! Isn't it your job to fix that? I'll answer, yes it is. You take care of all problems with the insurance company that are small and easy to fix. ALL OF THEM. Know why? Because none of that is transparent to the customer. None!! This place hired a new person to be the face of smart alec remarks too. She will plainly tell you, she doesn't care about your pain to your face. If you're in need of a good pharmacy, with a once in a while complex prescription, don't go here. They like easy to fill, zero problems, and pushover customers. They don't know how to fix your problem and they won't tell you how to fix it either. Need to go to Columbus, Indiana and look at how a real CVS runs. You all don't belong in this business. No empathy or compassion.

Evaluation of Pharmacy services at Marcrom Pharmacy - full disclosure - I have been a pharmacist…read morefor 45 years and worked in every environment pharmacy offers from pure clinical services, inpatient, outpatient, large teaching medical centers, small and deployed hospitals and served the pharmacist in charge of all Air Force pharmacies late in my military care. I've worked in chain and independent pharmacies and civilian hospitals. The one thing that is key in delivering pharmaceutical care is to maintain focus on the patient. If your focus shifts from the patient to "the process" or insurance or any other "distractor" then that's when things usually start to run afoul. I have had three encounters with Marcrom's Pharmacy, two for the annual flu vaccine and one for a couple of acute care medications to treat an infection. The flu vaccine visits were very favorable with a professional and efficient staff. The acute care visit left room for much improvement. I was prescribed an oral antibiotic and a topical antibiotic ointment to treat an infection as a result of a medical procedure. The oral antibiotic was filled on the day it was prescribed. However, the topical (wound care) antibiotic ointment prescribed was not in stock. This is where things broke down from a pharmaceutical care perspective. First, there was no engagement from the pharmacist on how or what the patient (me) should do in the absence on this wound care med. Fortunately, I knew I had some over-the-counter ointment at home to get me through, but a non-medical person may not have known this and not known what to do. This could have been a significant wound care issue. Second, the clerk assured me they would notify me when the out-of-stock medicine came in. This did not happen. On day three I tried to call, got no answer, only to be point to their texting capability which I did. I texted them and asked if the ointment had been received and FILLED and to please advise. They responded, "Sorry about that! We do have that here whenever you would like to pick it up. Thanks!" Finally, when I arrived to pick up the prescription, that I had specifically asked in my text was "filled," the medication was not ready, and I waited for 40 minutes. They have a "will call" system so I know they fill medications for patients before they arrive, so patients do not have to wait but that wasn't the case for me. I asked the clerk if she would like my feedback and she listened politely, took my name and that's the last I heard. It's unfortunate this is a presentation of my profession, I know there are pharmacies out there who do keep the patient as the focus. I guess I'm still looking for one in Manchester.

Marcrom's Pharmacy is the best place in TN. for your scripts. They have several pharmacists working…read moreevery day and 3 or 4 registers working every day. They do not sell beer and/or laundry supplies like the chain pharmacies do, they do healthcare. They have weight loss programs and they can check your blood pressure and anything else related to keeping you healthy. They are the home town pharmacy that truly cares for you and your family and when you go inside, you'll become one of their family.

Location is convenient, employees are helpful, and there is plenty of parking. The store is clean,…read moreand aisles are wide enough to get through easily. We found everything we were looking for, with the help of employees.

run out of meds, cannot count, very slow, telephone take 30 minutes to answer and does not work…read moreefficiently

Pick up orders at my local Walgreens is a hellish, nightmarish experience every time I go to pick…read moreup an order. There's an amazing deal on toilet paper and I couldn't get anyone at home to go my local Walgreens. I decided to place an order for toilet paper at the Walgreens near my hotel. My boyfriend was not too thrilled at the idea. My order was ready in less than an hour. Walked over to the store and stopped at the photo Dept. Gave them my name. The lady gave me my order and she was friendly too. I was in the store for maybe 2 minutes. I wish my local Walgreens store was well run like this location.

I appreciate the convenience of this Walgreens location as a downtown resident; it's nice to have…read moreone within walking distance. However, the spotty customer service makes me hesitate to recommend it at all. I've been here numerous times and experienced really rude and unprofessional service (e.g. I've personally been and seen others be judged and berated at the photo counter when picking up items "late" i.e. within a week or less of placing the order). Sometimes customer service has been nice or fine, though (e.g. one time the photo department called me when they found my photo order, which I appreciated - since when I went to pick it up the first time, they didn't find it). I return here for the location only, but I wish for a more consistently cordial (if not friendly) and efficient experience.

I had a prescription at another local pharmacy, but they didn't have it in stock. I called every…read morepharmacy I could think of. My twelfth phone call was to these guys, and it was in stock. That's was great, but wait there's more! After confirming it in stock, I told the pharmacist that I had to call my pharmacy and transfer it to sure save. He said "I can take care of that for you so you don't have to worry about it." So here's the thing. He didn't have to do that. He took it the extra step and completely exceeded my expectations. Given the fact that I'm in a lot of pain from my ER visit last night, I really REALLY appreciated that.