CVS has overall fallen off as a chain, to be honest. High prices, crowded stores, busy layouts. This is a relatively small store that has the core essentials, including a pharmacy with friendly staff. Some things that I like: this CVS shares a parking lot area with Wawa, making it convenient to pickup gas or snacks in a single trip. Also there is a one-hour photo printing service here. The print quality is mediocre--muddy colors and not crisp--but it's great in a pinch. I needed some photos to put on magnets to visit relatives, and this was very clutch to order them from my phone and pickup at CVS within the hour. That is the primary draw to this store for me. read more

We have been customers of CVS for 30 years. The pharmacy staff at this location are rude and negligent. We have changed pharmacies due to this and are so very happy with our new pharmacy! read more

It's 9:25am on a Saturday and the doors are locked. No signage. No staff. We had a clinic appointment. Website says you open at 8am.

Super great pharmacy service. They saw a line and the next employee available came to help as soon as possible. I kind of feel bad when people start sighing in line when an elderly person takes a while. It's not their fault. Imagine it's your grandparents. You would hate someone to be rude to your grandparents or being impatient with them, But to each their own, I guess. thank you CVS employees at the pharmacy for working hard and trying your best. :) read more

The pharmacy will not fill a prescription I need for my mental health because I can't afford health insurance. Why doesn't a CVS pharmacist who did not go to medical school get to decide what medication I can take/buy. They should do their job and fill the scripts sent by doctors. read more

This is a terrible pharmacy. Can't even get my prescription which I need desperately. I just moved to this pharmacy and thought it was just hyperbole. Nope. These people are bad. They don't care. Should just replace them with robots and a secure order system. That way we can pick up our scripts in a locker with a code sent to our phone or email. In certain situations replacing humans with machines is needed. These people are so horrible at their job and they don't answer phones anymore. It just goes to voicemail. Might as well just automate the whole process. They're basically phased out. Good riddance to em read more

I haven't had good experiences with most CVS pharmacies, but this one in particular is dangerous and reckless. They filled a prescription incorrectly and gave me some thing that was meant for topical use. Only it had warning labels all over the box that it was for topical use only and what my doctor prescribed was to be taken internally. my doctor was very upset when I called her for clarification. additionally, every month they are to refill my thyroid medication and they always call me to tell me that it isn't ready on time and I have to go two days without it, which is also dangerous. They're clumsy and they show zero concern when I've brought up their mistakes. read more

I have used this pharmacy for years. Every year service just gets worse and worse. The people in the pharmacy are rude and miserable. Every time there is a problem...and there is no resolution without an attitude. Was called about a medication that was recalled, but every attempt to follow up was ignored. This is a true example of a business with no communication and simply just don't care. The only way places start to care is if you go elsewhere. read more

CVS Pharmacy - One of pharmacy representatives who slammed the window shut without an apology or a thank upu - Drugstores Near Me - Wilmington, Delaware

I went to another CVS store to get some take-home covid tests and the pharmacy tech was yelling out loud to her coworkers about my request, issues with her computer, and was texting on her cell phone before answering my questions. I left, understandably. I went to the CVS on concord pike and went to the consultation desk at the pharmacy. The gentleman was understanding, quickly answered questions, positive attitude, smiled, moved very quickly, and efficiently got me my 8 free tests. I was so pleased. read more

This CVS should be closed due to its inability to service customers. The hours have been shorten from 9:00 am to 6:00pm Mon-Fri and 10:00 am to 6:00 pm Sat through Sunday. i waited 90 minutes in line only to be told when I arrived to the counter due to staffing shortages my medication will not be available until the next day. Are you kidding me! They do not answer the phones as I've been on hold for almost 3hrs to have my medication transferred to another pharmacy in another state. My health is now compromised because of CVS inability to meet the customers needs. read more

CVS Pharmacy - Unacceptable call hold time to reach a pharmacy representative - Drugstores Near Me - Wilmington, Delaware

From the Friendly Greeting when you walk in to the great customer service all the way back in pharmacy.... this CVS rocks!! the gentleman working the pharmacy counter was very informative and pleasant to deal with. thank you CVS Concord Pike!! read more

Well stocked CVS near the corner of Silverside Rd and Rte 202. Service was pleasant enough. You get to the store by turning into the Wawa parking lot or turn onto the small side street just past the CVS. read more

Just awful! They have terrible staffing problems, just cut pharmacy hours from 7 am-10 pm to 9 am-7pm with no warning! I've been waiting for an RX for a week, they told me to come back Monday afternoon. I got there about 6:57 (not aware of new hours) and after a brief wait for the cashier to finish with prior customer, was told "closed at 7." The surly guy wouldn't even check to see if my RX ready. Last week I tried to call, on hold for 45 minutes (!) and was disconnected; now I have to make another trip there, and I really doubt they'll have my Rx. I'm switching to another pharmacy. The cashier in the front of the store was a really nice woman, though. read more

Over the last few weeks this place has been in a tailspin. Poor customer service, no sense of urgency, and absolutely no accountability. Waited an hour in store (the drive thru has been closed) for my refill. No one working there, including the pharmacist, would make eye contact. I received a text stating that my refill was ready for pickup only to wait for an hour in store. Horrible. DO NOT USE THIS PLACE! read more

Thank you Kelly for taking calls, helping with insurance, explaining how, and why we should take medication, and for smiling when we come to get our prescriptions. CVS Concord Pike is very busy, but they somehow keep you feeling better at the pharmacy. I recommend CVS Concord Pike for all your prescription and in store needs. They seem to hire beautiful people all over the store, and Kelly is wonderful with your family's health! read more

I transferred my prescriptions here from Walgreens because this CVS had better hours and my insurance is part of the same company. I REGRET this now because they are absolutely terrible. I had my doctor prescribe a new medicine (very widely available, not a specialty) and two plus days later (weekdays mind you) it still says processing and nothing changes. I try calling and have waited over 45 minutes on the phone only to have NOBODY answer. So my health suffers because of their inability to process a prescription. Do I go there and just wait in line to be told to come back later? Talk about wasting my time. I complained to corporate and got a nice form letter response that they thank me for my concern. STAY AWAY!!! read more

This is the WORST managed pharmacy in our area. In the last few months, from August to October 2021, their error rate has increased significantly. Prescriptions can take over a week to process. Lines can be very long only to find out the prescription is wrong. They have closed the drive-thru lane which makes pick up extremely difficult for patients with mobility issues. I was pleased with this location for several years but I will never enter this location of CVS again. read more

I generally reserve my Yelp reviews for restaurants but my experience at this CVS 24-hour pharmacy was so wonderful, I was compelled to write a non-restaurant review. I needed to take a medication before my outpatient surgery and being a great planner I decided to go to dinner with friends and missed the hours of my pharmacy for prescription pick-up. It was 9pm and I called three other Walgreens with no luck, this CVS was open and the pharmacist I spoke with was very helpful plus he had what I needed in stock. I've had to run around looking for other prescriptions when they aren't available on short notice at my Walgreens on Philly Pike so this CVS is my new jam! read more

my family has used this pharmacy for a very long time as it's close to our house and my childrens school. this pastvtwo moths they have proven to be incompetent and unwilling to do their jobs. here's a list of the issues we have encountered nearly every time we go in or call: 1. they can't find the prescription the doctor called in. I'm asthmatic and got COVID for the first time a few weeks ago. my doc called in a steroid inhaler for me. I kept going in or calling to pick it up. my doc called it in 3 times and they would just claim he didn't and even told me he was lying to me about calloh my gosh it in. the last time I depended to speak to the pharmacist and demanded they look for it. 30 mins later they found it. told me they didn't have the meds and had to order them. they never did and amother week went by. I still don't have it and it's been almost 3 weeks. 2. meds that my insurance company won't approve but I pay out of pocket for-- they insist every time there's a refill that they have to send a pre authorization to my doc to fill out even though she has done that every time and the result is the same -- denied then I pay cash. this happens because they won't put notes in the computer not to bill insurance so every month it's the same argument of explaining it to them. when the denial comes through they don't call me they just don't fill the meds and I wait days or sometimes a week just to find out they didn't fill it and the meds have to be ordered which adds days to get. 3. I go to get meds that they have texted are ready and they can't find the pills. they have to search every bin looking for them and it takes about 40 mins each time. CVS really needs to step in and deal with these issues. I get they are short staffed but these issues have nothing to do with being short staffed and everything to do with being poorly run, bad service, and staff who don't care. all pharmacies are struggling right now. I get it but what's the point of getting prescription from you doc for a life saving medication that you can actually get from CVS? for all of the regulatory constraints on healthcare the government ought to put one on pharmacies that holds them accountable to doing their jobs within a reasonable time frame otherwise they get fined. I work in healthcare and assure you that would change the way they are working today in a matter of days. read more