If I could give this pharmacy tech 0 for customer service I would! She was very short with me on…read morethe phone. Not helpful at all.

New person who has moved to the USA. Very rude and poor communications from pharmacy and especially…read morepharmacist. I was polite at all points in a telephone conversation, trying to understand what she was saying as she spoke in 'medical code' which is difficult for me to understand as someone who has moved from he UK. Despite doing through all the details on their automated systems and on their answer machine service, I was 'barked at' requesting the same information immediately and interrupted repeatedly as I tried to explain. Communication has been non-proactive and I have been left without important medication. I stated she was speaking to me very rudely and I was just trying to understand, and things improved slightly. But this was a very sad and discouraging experience. I will be looking to move my pharmacy. There is no need to be rude ever--and especially not to someone who is being polite and kind and needing help (and who has been pingponged back and forth for 10 days over a required medication). This is very sad.

Very rude a pharmacists and along with that, unhelpful out off all the things to be as someone who…read moreprovides proscriptions and medications to people. It's one thing to not be able to process a transaction, it's another thing to not want to help at all and be rude even after getting information from insurance.

The pharmacist picked up the phone while in the Drive Thru, stated he couldn't care less for a…read moreminor patient who was incapacited...after waiting 2 hours to get medication and fasting for 12 hours. We had to wait an additional hour to get the prescription filled. I called the corporate number and was told the prescription would be ready at 1:15 pm...but that was a lie! I was basically told the same thing...to make the minor wait longer to get the electronic prescription filled. They can care less about your loved ones/children they only care about their loved ones. The worst pharmacy ever. The prescriptions are sent electronically 2 hours in advance and still not ready. FIND ANOTHER PHARMACY! The West Windsor location is even worse!!!! Before the pandemic this pharmacy was good now they make you wait 3 hours for a basic medication.

**Review is for free COVID-19 testing administered here for "Project Baseline."**…read more With more testing necessary to safely "re-open" economic activity in the midst of this pandemic, I took a look at covid19.nj.gov and saw that this was the most convenient testing site to me. The "catch?" One must have a Google account, and sign up to "project baseline" with said account in order to be able to go in and schedule a testing site and time. The cost? Free, at least in terms of cash money. Some have expressed concerns with what Google's biotech (whatever happened to just being a search engine? Those were the days...) division does with the information gleaned from this testing. To me, it was a worthwhile trade off to find out that at the time of the swab, there was no COVID detected. The process? Easy!! At the Robbinsville Rite Aid, I pulled up to the drive-through pickup window at 12:25 on a Sunday afternoon. There was only 1 car in front of me and they were in and out quickly. So was I! The pharmacist verifies your information, sprays down the drawer with disinfectant, and then proceeds to place a cotton swab, a vial with some liquid in one end, and an alcohol wipe in there for your use. With the building and safety glass separating you from the pharmacy, the staff then directs you over the speaker (with you in your car) to insert the swab into one nostril for 20 seconds, giving it a couple of complete turns while roughly 3/4 of the way inside your nasal cavity. You then repeat this process on your other nostril. When complete, you have to break off part of the swab, as it is too long to fit in the tube (swab shortages I assume), place the cotton swab in the provided tube, put the lid on, place in the drawer and off you go! They email you results if negative, phone call + email if positive. In my case the results were emailed very early Wednesday morning, very quick turnaround! The staff were friendly, and the Robbinsville Rite Aid is right at the corner where route 33 and main st come together in the midst of the newer fake downtown where DeLorenzo's and Dolce & Clemente's is.

Amazingly incompetent and barely able to communicate. Rite Aid must be paying pharmacists minimum…read morewage and hiring middle school kids as clerks. Save yourself a headache and go to CVS near Halo Pub.

The store is very well organized and very clean. The employees are anxious to serve you and…read moreaccommodate your needs. The pharmacist is anxious to help, but it's the pharmacy customer service clerks that are the real heroes.

Walgreens must be a horrible place to work because the majority of the employees are usually…read moremiserable. I ran in for a gift card four people at the registers three doing nothing that looked more important than checking a customer out the other at the register taking care of somebody when they were finished they literally looked at me and walked away I guess my money is no good in your store. I will never go to Walgreens again.

Worst pharmacy ever…read more Scheduled a COVID test which my dad needed prior to surgery. When we arrived, their computers were down. Went home, they called back in 90 minutes saying we could come back, so we returned and did the test. They said the results would be available in 3 hours. They weren't. Called and they were having computer problems and rebooted. At 4 hours called again. Waited on hold while they rebooted 3 more times. Still no luck. Had to drive back a third time to get the results on paper. It would be nice if they hired pharmacists who understood their computer system better than just turning it off and on again. Requested emergency prescription refills for myself (I'm from out of town extending my visit for my dad's surgery) for just a few pills. They told me the cost without my insurance which was fine and that they would be ready soon. When I returned, they didn't have one of them because they told me it wasn't covered by my insurance. But they had already told me that and I had already agreed to it! One last prescription refill I needed to get authorized by my doctor. I contacted my doctor and he authorized it. I called this pharmacy and they told me it would be ready that evening. When I came back, they insisted my doctor had declined the authorization (even though I had a message from my doctor on my phone saying he had, and I confirmed that with another phone call). Then, they said they didn't have the medication in the first place. So why tell me it would be ready when they claimed it wasn't authorized and they didn't have it? Just to get me off the phone? The pharmacist I spoke to did the same thing with the person in front of me in line, insisting that the doctor declined their prescription, too. She was condescending to both of us, explaining that doctor's often get it wrong. While I'm sure that happens, when multiple people come in to pick up prescriptions you think are denied, particularly on a day when you are having computer problems, maybe it's the pharmacy's fault. In summary, this is a great pharmacy to go to if you like poor customer service and having to return again and again for things that should take only one visit. Best to visit when you're in a good mood, not when you're dealing with medical issues for you or your family or need things quickly.

The FedEx guy is remarkably unhelpful; he won't even give you the piece of tape he insists on.read more

OK, I admit it, I'm not the biggest fan of CVS as a matter of fact, I'm not a fan at all. However,…read moresince I am forced to use them my conscience is clear regarding every lousy review that I've ever written with them in the crosshairs. To speed things up at the pharmacy counter my favorite drugstore has installed touch-screen kiosks that check you in and send the staff scurrying after your pills and potions. So far, no problem. However, for an enterprise that has aspirations to be the nations dominant health provider, the kiosks are filthy beyond belief. I've seen more hygiene displayed in the Penn Station men's room at 11pm after an AC/DC concert or... at the Wuhan Lab for that matter. Lucky for me, CVS has a greeting card aisle so I can send myself a Get Well Soon card. Yikes. One filthy star.

The CVS in Plainsboro is a total disgrace! They are an embarrassment to the pharmacies that…read moreactually have a clue and that care about their patients/customers. Overall, this place is a complete NO class dump - and that's being polite. There is a whole laundry list of things wrong with this place! They don't answer the phones, they don't call people back, they mess up people's prescriptions, and the two clowns they have running the pharmacy (Katchaul and Sung) are the most arrogant, smug, rude/disrespectful people who have absolutely no business being in a so called medical professional environment. CVS should be ashamed to hire people like this. This is exactly why they have such a high turnover of pharmacists, just completely and total incompetence in every way, shape and form. I also am including in this some of the techs that have extremely poor attitudes. The people in the front are the most pleasant to deal with in the store. Look, everyone out there read the reviews and do yourself a big favor, take your business elsewhere like so many others have already. Hey CVS, its about time you get your act together. Start hiring people with class and respect and start having your employees treat people with the dignity and respect that they deserve. 0 stars

I have been going here for years, and the service is always very good. I went to Urgent Care this…read moremorning and they called in my prescription. I arrived and it was not ready. The clerk told the Pharmacist that I was sick in need the medication. I had it within 10 minutes. Great Customer Service. Thank you.

Wegmans has hired a new young pharmacist who could not have been more rude. No regard for patient…read moreprivacy, no courtesy and no empathy. Told me to call my doc then came over yelling to interrupt the call with the doc so she could again argue. Some people have no business working with the public.

Straight from the "why bother" corner of the economy comes this Walgreens. Nothing is where it…read moreshould be and what is there falls very nearly under the "quantities are limited" umbrella. One positive is that it seems to be in a part of town where "pharmacists" are available on every street corner... no waiting... and no prescription needed. One star.

Sadly, this Walgreens is generally a disorganized mess, and staffing issues are making things even…read moreworse. Waits at the pharmacy are extremely long, and while most of the staff are extremely friendly (with the notable exception of the older gentleman with the Newports hanging out of his lab coat pocket who gets WAY too familiar with some of the customers), they are clearly in over their heads. I wish Walgreens would funnel some of the personnel and resources from this location over to the Robbinsville store a few miles down the road, which has a much nicer shopping experience but far worse hours. As a result, this location is my "only when I have to" store, which due to the Robbinsville location's reduction in hours for both the store and pharmacy occurs more often than I'd like.

I get a lot of persc from here monthly. I went yesterday 2/4/2026 to pick up 8 prescriptions the…read morecashier told me I had to pay .10 for a paper bag. I understand they charge for bags for purchases but if I have 8 prescriptions how am I suppose to carry all of them without one ? To make matters worse the lady in from of me had one prescription and 3 items she purchased ge gave her a bag for free. terrible customer service and I'll probably be transferring my prescriptions to a different location cause this isn't how you treat a long time / monthly care member. This happen at 7065 Lincoln Dr Philadelphia pa 19119 cashier #2811894.

The employees here are more helpful and friendly than any other CVS I have been to. This is the…read moreprimary reason this one is my favorite. This CVS is smaller than some others so it's not as well stocked with holiday items during the end of year holiday season, and have a small refrigerator and freezer section. With the lack of a grocery store in Old City, the smart thing to do would be to expand those sections. But I can usually find what I'm looking for here. And the pharmacy rarely has a wait. They recently added self checkout machines, so u can generally avoid that person holding up the line complaining about something or asking for a rain check on a coupon. This CVS has been a welcome addition to my Old City neighborhood since the day it opened.