I couldn't agree more with all the negative feedback on Yelp posted for the Valparaiso CVS pharmacy on Calumet Avenue. I made sure to add a 1-star review of my own. The pharmacist whose name is Jamie, was so rude and has zero empathy for customers who are in pain post-surgical. They never reached out to the provider like they said they would so I had the provider call them which essentially means I did their job for them and then waited two hours only for Jamie to scream at me saying they "needed to take their lunch break and it would be another hour" before she could get around to filling the prescriptions that were much needed. It was obvious she really truly didn't care. It's obvious from all the Yelp reviews that this location operates poorly and could use a refresher in customer care. Good thing Walgreens is across the street and provides much better service. read more

I love this place over all the businesses in this area. All the employees go above and beyond for the customers. They all know how to work a coupon. read more

I just visited the CVS pharmacy and I must say was talked down to so rudely by the pharmacist on duty. When I told her that I was going by a recommendation on the CVS website her response was 'are you going to pay attention to that or someone with a degree in pharmacy." needless to say, I don't think she understands the word empathy. read more

The pharmacy is terrible. Dropped off prescription, they said come back in 1 hour. Went back and syllabus waited 40 minutes. The pharmacist was very unpleasant. read more

I hate having to walk past all the cigarette butts that cover the curbs. They sell brooms. Use them. Pharmacy's should be clean read more

This has to be the rudest and most incompetent pharmacy in the state. I went there with a scrip for Oxy post surgery and she says " we are out of Oxy and have been out for 6 months".. What? No generic. No substitute. I drove to Meijers and they filled it in 1 hour. Prices are inflated and the grocery items are crummy. Avoid this place. Go to Meijer or Walgreens across the street read more

CVS is a joke. They didn't have the decency to call or text me when they did not have an antibiotic. Then they have me doing their job for them. Call one pharmacy to push out a notice to the other pharmacy to get my kid's antibiotic for a simple ear infection. Then I am told to call the other pharmacy to fill it. Is this my job? No, no it is isn't. My favorite is that they have one scrip filled in one place and another filled in another. Now I have two pharmacies to go to to get the scrips completed. CVS is incompetent. read more

I chose this CVS to make it easier for my family to help me pick up my prescriptions, if need be, after the passing of my husband and my new insurance uses CVS as a preferred provider. This is the worst decision I have made. They are always rushed, maybe one time did I get a friendly employee, they have messed up my prescriptions, horrible communication, and will never go out of their way to contact a doctor nor the customer verbally by phone. Previously I was using Walgreens because of my husband's insurance and the service was much better. I have now switched back to the CVS Pharmacy in Target which I loved prior to my husband's company switching to Walgreens as a preferred provider. I walked up to the CVS/Target counter and was immediately greeted by name by smiling helpful pharmacy team members. If you want good service and communication do not go to the pharmacy on Calumet. read more

Best 24 hour pharmacy in the area. Friendly service and very accommodating even got items for me so I could use the drive thru.

I go here only when I have to which is rarely. You are more likely to find me at the store across the street. The deals here aren't as good and the selection is much less. read more

My kids just got their wisdom teeth pulled. Was told at the drive thru that their meds would be ready around 11am....it was 9am when I dropped them off. Totally fine! They are still numb and would be for a couple more hours and it gave me time to run to the store and other errands. I come back at 12:15pm to pick them up, giving plenty of time for the script to be filled. They haven't even started them!!! Meanwhile I have tears from the pain in my kid's mouths. Very frustrated with this place. I will NEVER use this one. Overall, I like CVS. But not this joke of a place! read more

This pharamacy really cares, I used to go elsewhere, but due to a change in my insurance the other place no longer accepted my business. Boy am I glad I switched to CVS. The staff is always super helpful, and answers all the questions I have in depth. This is my favorite CVS in northwest indiana, and I'm glad to be a patron! Thanks! read more

I thought I would give cvs a try for a few prescriptions and one word wraps it up. Chaos. Dropped off prescription 1 hour wait...no problem. Came back later and drive through has 12 cars Huge line inside and one poor pharmacist trying to keep up. I know cvs is publicly traded and profit is king but when you don't have enough staff you will lose customers.like me read more

Rude pharmacy staff that like to play games with prescription medication. Pharmacy staff has a sadistic culture geared toward their customers. I honestly can't believe they are still in business as a pharmacy! They have filled my routine monthly meds with completely wrong medication, they have refused to fill medications and have even made me wait an extra day or two to get meds that I was completely out of and had a valid refill prescription there at the pharmacy!!! read more

This has to be the fastest pharmacy I've ever been to. When I arrived there were several people in line which Made me think I would be spending my afternoon waiting for my medication. I dropped off my Praescriptione and went to a few different aisles to gather some other items. About 5 minutes later they called my name that my prescription was filled. I couldn't ask for friendlier or more efficient service. read more

I am a paying customer who was picking out a whole new makeup selection since someone stole my makeup bag. I looked around the makeup aisles many times and a woman was following me around as i was a theif. I had only my wallet with me and was wearing a tee shirt and shorts. I dont know where she thought I was gonna stuff all of that s**t. But i finally turned around and eyeballed her, only then did she ask if i needed any help, and I said "yes i need you to stop following me around as if im some kind of criminal/thief" she apologized & pretended like she wasn't. I shocked her when I turned around and said that. I should have left my $374.75 cart full of cosmetics & went elsewhere. My only problem was that i didnt want to spend another 2 hours picking everything out. Prior to this i went in there a few times a week spending at least a couple hundred dollars, which does not include prescriptions. I will NEVER he returnimg to this store again. She wasn't even trying to be sneaky, and I was and STILL AM totally & completely INSULTED!!!! DO NOT GO THERE UNLESS YOU'RE GOING IN AND OUT OTHERWISE YOULL BE FOLLOWED/ HARASSED/TREATED LIKE YOU'RE A PETTY CRIMINAL!! read more

I tried to make a return to this business at the end of last month. My husband planned to run in for me with the return while i gathered my coupons to go in after and buy some household supplies. He came back out to the car with the items and told me a woman told him they would not return the items and that he HAD to return them to the CVS that he bought them from. He knew this wasnt CVS policy and informed her, but she refused the return. I thought this was ridiculous and wanted to see if he misunderstood the situation, so I went in to figure it. Immediately walking in I could hear a woman talking loudly to an employee about my husband. I approached her and informed her it was my husband she was talking about and asked her why she had a problem. She informed me that she has "seen me before", and that she, "knows i buy things just to return them for extra bucks rewards". I informed her that was ridiculous and that the items I returned did not earn extrabucks rewards, that they in fact, were paid for with them. She told me that was a lie and that they did have them on there. I asked her if she looked at the receipts or items because if she did she would see that was boldly untrue. She admitted she didn't even look due to her "seeing us before". I asked her several times if I could show her the receipt so she would know she was wrong and she told me she would not look at it. This argument went on back and forth for some time, in front of customers, with her admittedly calling me a liar, and a thief. I have never abused the CVS stores , in fact I did most of my shopping at the ones in my region. Her accusations were ridiculous for being a manager especially, because what she accused me of doing, would make no sense. Why spend my money to earn CVS bucks only valid at CVS and then return them just to have CVS money and some change back?! I am learning how to coupon for great deals which i stockpile for my family and donate to the women and children's shelter. I mess up sometimes and miscalculate my purchases and can understand why she would say shes seen me return things before, but to refuse me service based on her deciding to discriminate against me is horrible. She doesn't know her own companies' policies and should not be managing any store. Especially when she loudly talks about customers after they leave and then in front of other customers, harasses a customer. After this horrible situation, I contacted the shift supervisor who emailed me and asked for my info so she could talk to me about it. I responded to her with my number and never heard from her again. I did not get even get an apology from ANYONE. I read more

I am not a fan of the CVS Pharmacy on Calumet Avenue. I use to get my meds filled there but had an unpleasant experience with one of the employees working the drive through a few years ago. So I had switched to Walgreens. My Mom is visiting for Thanksgiving and had a prescription she needed filled and she uses CVS. We went through the drive through on Sunday and were told it would be ready in an hour. Came back Tuesday and long story short it wasn't ready. Had to get out of line and go to another counter to be told they needed a DA number from the doctor. Never got an explanation what that was. I asked why no one called my Mom and the tech said they did. I looked at my Mom's cell phone and there was no message or missed call. When I told the tech that she told me my Mom must have a bad connection. Interesting that I heard someone else ask a clerk why they were not called and the clerk told them they had called but the customer had no record of it. Jen took over and starting typing in the computer and finally said she got insurance to accept it. Not sure why they didn't do that in the first place. We had to wait another 10 minutes for it to be filled. While waiting it was tacky to see three employees chomping on gum. One of the employees, Caitie, was vigorously chewing her gum with her mouth open and kept popping /cracking bubbles loudly. It was incredibly unprofessional. Caitie was also snippy to the customers, never smiled, never said please or thank you to people and acted as if the customers were disrupting her work. Not a good representative for CVS. We stopped at the front counter and spoke to the shift supervisor. We told her about the unpleasant experience we had with the pharmacy. She was very nice and listened to our complaint . We will not be returning to this CVS. The pharmacy staff need a refresher training in customer service because they clearly don't know or care how to speak to people or how to behave professionally. read more

The employees are hard working, but overwhelmed. The pharmisists (all except one) are rude, condescending and have no respect for customer service. I am transferring all scripts to wallmart. read more

Terrible. I have been a customer here for years, and they recently lost my prescription and blamed it on me. They said twice it would be filled over a weeks time when it was never filled, and suggested I go to the E.R. to get a refill if I needed one so bad. read more