The pharmacy has great friendly female staff but one of the male pharmacists is a little rude. Also, I asked two of the female store workers, possibly a manager and/or supervisor whether I could use the bathroom and after a few seconds of silence while they stared at each other, one of them said it was out of order. I'm pretty sure they were lying about it but why? I wasn't going to stink it up. It was just that time of the month emergency but I had to wait until I got home to deal with the mess that could have been prevented. read more

This place is UNBELIEVABLE... they send me this text every couple of days, for the last two months... I'm sick of getting it. Just say you can't fill my prescription.. Do Not Recommend at All , I've never seen a pharmacy so unreliable. read more

CVS Pharmacy - Drugstores Near Me - Vacaville, California

The pharmacy closes daily between 12:30 and 1:00 o'clock. I arrive at the drive through window 6 minutes before closing time. They said I had to wait 6 more minutes After 6 minutes they said the pharmacy is now close for lunch time. It is not the first time time that they closed early. read more

Helpful staff and the line was not to long. People in line were actually patient which doesn't happen often

This particular CVS doesn't pay very good attention to what you are asking and has very poor customer communication. It's conveniently located but just not the best for customer service and experience. read more

A couple years ago I left this CVS a one star review...which they totally deserved, because this place was absurdly horrible. BUT not anymore! They've made great changes, the staff is competent and nice, and the drive though window is always open. YAY! Thanks CVS, I used to hate you guys. :) read more

I usually don't ask for help since everyone is usually "busy" I even use the express checkout to not be a nuisance. I ended up asking to see if there was a restroom available for customers. The employee seemed annoyed and asked someone else to help. The person seemed new, which is fine. She told him to grab the restroom key and open the restroom for me. I thought cool it's locked so usually those restrooms are fairly well kept. As he opened the door there were paper towels on the floor, just trash everywhere. The toilet seat was up and you can see a smear of fecal mater on the seat, with urine in the toilet. No toilet paper, no seat covers. Surprisingly they had soap available given the disguising condition the bathroom was. I figured I would tell the restroom need attending,but it seemed that I only annoyed them. They lack a lot there, especially in customer service and appearance. read more

Been going here for many months for routine prescriptions. I have no complaints, as they've always done things well.

You need to retrain your employees. She was very rude and and looking at the disabled person I help with disgustingly when he needed help with photos. Totally unnecessary! read more

Not sure what their phone issues are or if they purposely act like they can't hear you when you call. I called multiple times, their automated part un stood me just fine. Then when the store associate answered, they don't even give you time to say hello before they're saying "hello, hello, hello?" Over and over without even waiting for a response, and then they immediately hang up on you. Starting to understand why they have such a low rating overall. read more

They deleted all my insurance info out of the computer system and then blamed me for the issue. Now I have to go there to give them everything again. Like WTH cvs!!! I really want to stand in those long lines you have with one cashier today. read more

Drive thru zero stars. Inside pharmacy perfect. This is the second time I've gone to the drive thru pharmacy and waited several minutes. Finally went inside to a line of four to five folks. Watched the drive thru and the same vehicle was still there by the time I got to the counter. It's rediculous CVS let's folks clog up the drive thru line letting vehicles wait when they should tell them to come inside. The lady at the counter was great and always is. She's very informative and friendly. read more

I do not recommend either Vacaville CVS pharmacy's for any vaccines. I made an appointment for my 90 year old aunt. It is extremely difficult to get a 90 year old out of the house. This expends so much of what little energy she has. We arrive at the scheduled appointment time only to find they are closed for lunch. Why is this appointment time an option then. I needed to get to work so we left. They told us we don't need an appointment and their sigh says "Walk in's are welcomed" so once again I muster up what little energy my Aunt has and take her for a walk in only to be told I need to make an appointment and we were turned away once again. This Pharmacy does not have their act together do not waist your energy and go elsewhere!! You can see they already have a low rating. read more

good morning cvs on depot street in vacaville ca. i would like to thank danielle and greg for the best customer service i received from a cvs. danielle helped me out to the fullest with my return and she was very friendly. keep up the hard work and great customer service. read more

Wow! Franklin in the pharmacy is rudest person ever! I called for a prescription that was sent a week ago but they were out but never heard anything so I called. The guy I talked to was friendly said he would check and see if it came in and sure enough he said it had and it would be ready in 45min. I headed down got there few minutes before they closed. Franklin says " Were closed!" Were close at 6pm on the weekends!" "I'll take you!" "We close at 6pm so try to get here on time!" I said " sorry " So he got my prescription and continued to say again we close at 6pm so try and have some respect for our time!" I told him " it has nothing to do with having respect for your time I was told it would be ready in 45min so got here as soon as I could not knowing the weekend hours. "Oh ok!" This is the second time this guy popped off to me and I will be changing pharmacies. This guys a real piece of work! After him looking up my name grabbing my prescription everything paid it was 6:02pm you can see the receipt photo. read more

CVS Pharmacy - 6:02pm - Drugstores Near Me - Vacaville, California

There is a reason this pharmacy has horrible ratings the pharmacist has a power control issue. CVS is a wonderful pharmacy but they need to weed out the pharmacist that think they need to control what doctors say. The pharmacist lies and says the doctor made notes that he or she didn't make read more

The worse customer service ever. I needed something that was locked up. Came in yesterday and waited 10 minutes only to go to check out and see 2 associates talking until one finally checked me out. I did not get my locked purchase. Came back next day and waited 5 minutes to get service before posting. Needless to say two days and left without what I needed. Horrible. If you are going to lock it up without service then how are you going to sell it. As a side note , I usually refrain from negative comments, but what a waste of my time. read more

If I could give this Pharmacy (-) star, I WOULD. Long wait and bad customer service are what they're good at. I'm not sure how this pharmacy has been surviving the whole time but please please don't ever go there. I've wasted my entire day waiting for my mom's medicines, she just had a dental surgery and in need of medication to sooth her pain but they kept us waiting and waiting. I had to have the dental place transfer the prescription to a different pharmacy and thanks god, the service here was way faster and nicer! This CVS pharmacy service has to be improved asap, otherwise, please close it down! read more

They would make you wait a very long time to get medicine and customer service is very bad. Strongly recommend NOT drop off your prescription here. read more

Not the place to go during pandemic, no enforcement of social distancing lack of management during a time when it is needed, employees not trained to provide safe environment. read more

The staff here is no help and, in some interactions, downright rude. I was searching for a particular product that was listed as in stock on their app, but they said they did not carry it. But, they did not verify this on any computer, nor try to help me locate the area or would be in. Their "customer service" is just pausing and saying no to any question I had. I'm no longer interested in ever visiting this location again as I spent nearly half an hour trying to find this item without ever getting any help despite me asking multiple associates. While the pharmacy staff is nice and informative, the actual store employees are enough for me to take my business elsewhere. read more

I almost never write reviews on Yelp. Almost never. Except when I receive exceptional, or, in this case, exceptionally poor, service. A few days ago, I went into CVS #9819 in Vacaville, CA, to pick up prescriptions that I was told would be ready by 5 p.m. The time was nearly 6 p.m., but the medications were not yet ready. The pharmacist had no explanation other than that they were busy. I asked to speak to the store manager to complain about this situation, but I was told that the pharmacist was the manager at the moment. Then, this morning, I went into CVS to drop off a prescription. I was told it would take 45 minutes to fill, even though someone who dropped off a prescription AFTER me was told it would take 30 minutes to fill. Why should my earlier-received prescription take longer? So I asked to speak to the store manager, Jessica, who was actually present. She and I went to discuss with the pharmacist. While we were discussing everything together, one of the pharmacy technicians began to go on and on about how -- when I was at CVS a few days previously -- I got "irate" at her about my medications not being ready. (While I may have spoken sternly on that occasion, I was by no means irate.) In other words, a CVS employee was trash-talking one of CVS's own customers right in front of him (yet not to him). At the time, I ignored this technician's unprofessional and inappropriate behavior. But when I got home, I called up the pharmacist to see if the technician wanted to apologize for her lapse in judgment. The technician decided she did not want to apologize, because she thought she was right. (Isn't the customer supposed to be right?) I then asked to speak to Jessica, the store manager on the phone. I stated to Jessica that "I'm sure you'll agree an employee should not speak about a customer that way while he's there." She responded affirmatively. Yet paradoxically, Jessica stood by her employee's refusal to apologize. Jessica told me that for me to have any resolution to the matter, I would need to call CVS's corporate offices and complain. I am on hold with CVS corporate as I write this. But the problem remains that I'll have to go back to the same CVS later today to pick up the prescription that I had dropped off. Surely, the same technician will be there, and it seems likely, given it is a Sunday, that she'll be the only technician there. Thus, in essence, CVS will be holding my prescription hostage. read more

PLEASE HIRE MORE PHARMACY STAFF. The staff that is currently working here are professional and as kind as they can be give how short staffed this place is. It is ridiculous how long I have waited to pick up a prescription, at all different times of day. More times than not the drive through is closed, and when it is open they are egregiously slow at servicing. Often times you will see 2-3 people in the back filling prescriptions and only one person doing customer service, splitting their time between the counter and the window. Every time I come here I want to cry from frustration. Additionally, it would be greatly appreciated if there were two lines. One for the people who have questions or want to pay in the traditional way, and one for people who pay using the app. When I finally get to the counter it takes me under a minute to retrieve my prescriptions, so it is maddening to wait in line 30 minutes for my prescription. read more

THE WORST EXPERIENCE EVER!!! Soooo I was at the pharmacy to pick up medication for my mom. She just had surgery so I figured I'd stop by to put the order in and then come back to pick it up after I got her home and in bed. They said it would be one hour. The prescription was for pain killers. This was at 12:30pm. A little over Three hours later (3:45) I come back to pick it up. The lady at the counter said "it'll be ready in about 20 minutes." Um...me "I put this in hours ago and just stopped by to pick it up, you told me one hour over 3 hours ago." Lady at the counter..."we're really behind right now." Ok well why didn't they say that to me in the first place? I could've gone somewhere else if it was that bad. I sat down and waited. After waiting for 35 minutes (4:15), I asked what the hold up was. The pharmacist says "20 more minutes" in a stone cold voice as if she didn't care whatsoever. Um WTF?? By this time I was pissed! My mother needed her next pill ASAP. She was in pain and it had been almost 6 hours since we had left the hospital. I asked what the hold up was again. I also explained that they shouldn't tell people 1 hour and then oh it'll be another few minutes over and over only to keep dragging it on and on. After zero emotion or consideration from the pharmacist I said, "You know, whatever system you guys have right now sucks! My mom is in pain and needs her medication and you guys are too incompetent to make that happen. Give me the prescription back, I'll take my business elsewhere!" They gave it back to me, no apology no nothing. I went to Walgreens in Vacaville (down the street) near Safeway and Taco Bell. Guess what? The prescription was ready in 15 minutes. GO ELSEWHERE FOR YOUR PRESCRIPTIONS. THEY CANT EVEN GET THE OVER NIGHT PRESCRIPTIONS FILLED IN A TIMELY MANNER. They also said my moms insurance would only approve 24 pills instead of the prescription for 30, hmmm Walgreens seemed to have no problem filling the subscription for 30. Would you trust these people to give you the correct dosage let alone the correct medication?? If I wasn't a respectable person, I would've gone off on them, but I chose to say my peace and walk away, as difficult as it was... read more

This location has gone down hill since they have moved. There pharmacy is now terrible the staff doesn't acknowledge you when they are late. Prescriptions that you use there automated system are not ready when you request them and show hours after you request them. I have spoken too the store manager and all she could say was sorry. I am moving my business elsewhere and recommend others do the same. read more

Pharmacy service is very slow on phone orders. And drive through takes 25 min because once a car is done, the attendant leaves for a long time. read more

I hate this CVS. I already hated this CVS, but now I REALLY HATE THEM. Before they just sucked because of the long wait times on the phone and in store, Rx frequently not ready on time, random drive thru hours, inconsistent text messaging, incorrect information in system, not communicating important info, already shortened hours from 9pm to 8pm, etc. But apparently since this Covid 19 BS, they decided to shorten the hours without notifying anyone. I get text messages from them all the time, but for this, nothing. Then today when I called in my Rx, they said nothing. They said an hour and a half, without telling me they closed an hour after that! 2 hours went by and I called because often they're not ready on time, and it said it was still in progress. I figured I would just wait for the text message I USUALLY get when my Rx is ready. After all, it was only 5:30 and they're open until 8pm. Finally at 7pm I decided just to go there, only to see in the drive thru that they are closed. So we went in store, same thing. Ugh I'm so pissed because I need this Rx tonight, not tomorrow. How hard would it have been to just let me know "by the way, we close at 6pm on weekends now? Why wasn't the Rx ready on time? Why didn't they text me when it was done? Even though I figured there was nothing they could do, I went and waited in line at the store for some answers. 10 friggin minutes practically go by with only 2 people in front of me. This girl is so slow! When it was finally my turn and I complained to her, what really pissed me off was she tried to tell me the pharmacy "always" closes early. Which is BS. I verified when leaving and the note on the window said the new hours were effective 3/22/20. The curly haired young girl at the counter clearly could care less about my situation, which I get. But to make me seem like an idiot who doesn't know the answers was insulting and was like salt in the wound. Never again. There are too many other pharmacies. Luckys across the street is wonderful. I only go to CVS for a couple prescriptions because they're closed on Sundays and closed a little earlier, but after all this CVS can bite me. How unprofessional they are! These are people's prescriptions they should take that seriously. read more

0 stars. Called ahead of time to ask if they take walk ins for a covid vaccine- automated voice said yes. All the signs in the store say yes, but when you walk back to the pharmacy they say it is appointment only. Frustrating to be mislead and wasted my time read more

This drive up could not be slower! We get in n out food faster at the drive up and they have to cook it!!! What is the hold up all the time. Three cars in front of me should not take 1/2 hour!!! These prescriptions are all ready filled bagged up and ready to go. Time to change places. Geese! read more

Worst pharmacy in the world!!!!! I've been coming to this same pharmacy for 10 years just because of it's convenient location ......never again. I've always had problems with their incompetent staff. Same pharmacy, same exact refill every 30 days for 10 years....you would think it would be an easy task for them to auto refill my prescription each month! Not so!!!! Staff definitely conveys feeling that they don't care... read more

1st off I would like to say I've been coming to this place for a very long time and why I haven't left it's beyond me but every time I call they always say 5 colors ahead of me dollars ahead of me and you're always on hold for at least 20 minute. Then today my doctor calls in to have a prescription refilled and they try to tell me it's $355 then my deductible and I'm not trying to toot my own horn I have good medical insurance and I pay a lot of money in and they argue with me on the phone saying oh no that's the price so I call another pharmacy in pharmacy and not only is it $95 but it's $95 in a 90 day supply instead of a 30 day supply at $355 the guy I talked to at CVS try to call me a liar and said I was wrong in all this this other stuff so I will never ever go to that pharmacy ever again I'm absolutely disgusted with him and I put up with a lot of other bullshit for a long time I will never do this pharmacy again and if you have the opportunity whoever reads this comment do yourself a favor and go somewhere else read more

Not happy that I changed to this pharmacy and we are new to CA. Lived in NY entire life and now at age 45 moved for my health to have some quality of health being a mom of 4 married 25 years we moved. 3rd month filling all my meds here and the pharmacy has been robbed 3 times. Not happy with how was treated today as well and not being notified of RX coverage ect. Very poor HIPPA as well. I am going to take care of this for others as well. read more

The visit was a waste of time. Their inventory was low. I could not find two household items, an automobile item, and a medication. There were not enough staff to help customers. read more

No stars, this cvs should be shut down no respect from employees.I have been a customer at this pharmacy for years!I have seen pharmacist come and go,but this week was it for me! I came to pick up a perscription that was ready according to a text,it was not ready so I waited a day told them I would come back.So,the next day still not ready.In my opinion the pharmacy is a disgrace to the cvs name. Looking over the counter this place is filthy,they do not clean the pharmacy floors. It's disgusting. How sanitary should a pharmacy be in my opinion, it should be like a hospital,but the employees are lazy. Few really nice techs that work here,but the lousy ones are making everyone look incompetent. I'm not sure I'll be going back here after years of shopping at cvs,I think I'll be dropping cvs from my list. The techs Shannon and Athena are the best people here they are always nice and easy to talk to.I'm a manager in my profession and this cvs is so Mismanaged that I can't believe it's still open! read more

I'm not usually one to write reviews but I happened to see all the negative reviews and I had to offer my input. I love the pharmacy staff! I come in once or twice a month but they remember me every time. That rarely happens this day and age. I actually look forward to going and I understand if there is a wait...I try to go during the day not at the busy times. I almost always use the drive thru. Excellent customer service! read more

Save yourself the future despair of enduring long waits and unfilled prescriptions, go somewhere else.

I drove by the drive thru and got a piece of a pallet stuck in my tire with 2 nails right by the window!! I had to get it fixed which took an hour and half so I went back to let the manager know I didn't appreciate it and they need to keep it clean so it doesn't happen to anyone else! The manager told me it was not from them cuz she keeps it cleaned up! Wrong then she argued with me about it! CAUTION the manager is RUDE! The store parking lot has trash everywhere and a hazard on car tires! If u value your tires stay away! And for YOUR SAFETY DO NOT CONFRONT the MANAGER! read more

This review has been a long time coming. I got an automated phone message last night that my prescription was ready for pick up. Fast forward about 24 hours. I was waiting in the drive through pharmacy lane as usual, but this time was extraordinarily long. Probably 30 minutes at least. Yes, I could have gone in, but I figured I've been waiting this long ... Anyway, I finally get to the window and I'm told my prescription isn't ready. I said, how can that be? I got a message it was filled. She said it's being processed and she is the only one filling the prescriptions for the entire pharmacy and also the only one attending to customers in the store and the drive through. Can I wait? Are you kidding me? More? This is typical of this pharmacy. Always under staffed. I can't tell you how many times I have tried to pick up prescriptions for my family after they've had prescriptions that have been called in by the physician and when we get there we are told that it won't be ready for hours. Like the time my son got his wisdom teeth out and they didn't have his pain pills ready. That's just one example. I would give this pharmacy only one star, but I usually do appreciate the automatic messages. But apparently that doesn't work right either. I don't understand why a giant corporation like CVS can't get their act together. read more

Girl with the short hair (African American) with glasses personality SUCKS!!! Had just come from the clinical as my daughter has a Ear infection and they had closed 5 min prior. Now I understand they were closed and it's my fault but when I went to ask if there was anything they could do all she said was "I'm clocked out" and wouldn't even look at me!!! No empathy and no compassion! No advice on what I could do! Didn't even tell me when they would be opening the next day! She's always has an attitude and I can't stand her! Maybe you skills teach ur employees so communication skills! read more

The Pharmacy here is slow like a turtle. My prescription is never ready for pickup. I have come here a day later after it was called in to pickup my prescription but they don't prepare until the person arrives. Then they ask you to wait 20-30 mins followed by excuses. The least efficient CVS by far. I have seen far busier CVS and the operation run in this location is very poor. read more