I had been looking for a place that does hand car wash and this spot came up. It was my first time…read moreand they were friendly. I was happy with my car wash. There are a couple of waiting areas, shaded, partial shaded and under a tree. It can get fairly busy here but they move cars along in good timing. My interior was clean and nicely vacuumed. The exterior was cleaned well. I would absolutely come back.

I've tried 3 times and I got piss-poor service!! I've tried and I won't again. I had to await to…read moresee if tires would be dressed and I had to request air fresheners!!

Stopped by on our way to visit family. Its very nice being a member. You just drive up and the…read morecamera reads your plate and you go right in. As many times you need to go when you want. It's been so hot sometimes we park near trees that keep leaking sap or something very sticky.

Still in disbelief........ while going through the car wash this morning, I was rear ended by a…read morered Tesla as my car was approaching the exit of the wash tunnel. I immediately pulled my vehicle forward, took photos and spoke to the other driver and the general manager. My car was in neutral the entire time in the wash tunnel and so was the red Tesla directly behind me. I was told they would review the camera footage and do a thorough investigation. A short time later I was told they would not assume any liability...... and because my vehicle's lights (on auto setting) went on and off.....they were not responsible. The lights (tail lights and headlights) went on automatically in the tunnel and then turned off as the vehicle exited into the daylight/sunlight. At no time did my brake lights come on, nor was my vehicle taken out of neutral inside the wash tunnel. These lights having nothing to do with the movement or operation of my vehicle. The GM kept telling me it must have been a "sensor" on my car and neglected to explain how it is that the car behind me was able to hit my vehicle without any safeguards in place or ways to prevent this from happening in the first place. The fact is that when your car is in neutral..........the car wash assembly/track is in control of your vehicle and in control of what happens in that tunnel as long as your vehicle is on the track. I've been to the Fairfield location over 80 times with no issues whatsoever. I would stay as far away from this location as you can. I will be pursuing this through appropriate legal channels and will not stop until it is made correct. I'm still in disbelief on how poorly I was treated. I was given a number to call and they said they couldn't do anything to help me nor could they notify the area manager. The phone number and call were a complete waste of time and energy. An investigation had been started by my insurance company. The estimate to fix the damage is approx. $1100.00. Update: When my insurance company contacted Eric Graham (GM), he stated they didn't have any video.... Only screen shots. When I first talked to Eric Graham he told me they would keep the video and that they even had all the video from 2 years prior. Now he's lying and changing his statement. Small claims court here I come! I will not be taken advantage of. The carwash GM never provided photos or video to either insurance company. My insurance (USAA) and the other involved vehicle (AAA) determined the car wash was 100% at fault for this incident. Retired Police Sergeant

Always fast and convenient. I'd suggest getting a monthly subscription to breeze through;…read moreotherwise, the staff will always come up to your kiosks to assist you.

Terrible management. Will damage your car and then refuse to take responsibility. Its at your own…read morerisk. Do not recommend.

Alan has the patience of a saint. A little less than a year…read moreago, my windshield was cracked by a screw or something falling inside the carwash. It stressed me out because I already went through another local carwash damaging my car and them weaseling their way out of any liability. Thankfully 7Flags caught it on video so there was no doubt. They were very honest about being at fault and sent me to a local glass vendor to have my windshield replaced. Fast forward to November. The sensors on my car were acting up ever since the windshield was replaced. It wasn't a problem until the automatic braking kicked in when it should not have and caused me to dead stop on a busy street. It was incredibly dangerous and my trust in the vehicle was shaken. Then comes the annual oil change for my car. We had been planning to go on a trip that upcoming weekend and needed an oil change and for Subaru to look at the sensor issue as it was a major safety concern. We find out from Subaru that the windshield replaced was not OEM and the sensors were not calibrated correctly. Turns out with these new cars, only the dealers or someone with an authorized copy of the software, can calibrate the sensors. They also cannot be disabled. Ultimately it looked like the job we had done months prior was botched and due to the safety concern, the windshield needed to be replaced once again and calibrated by Subaru. We expressed this concern to the vendor who initially changed the windshield and he was less than cooperative with our needs. We reached back out to 7Flags where we spoke to Alan about the situation. Alan worked with us one on one while communicating between the original glass vendor, Subaru of Fairfield, and his supervisors at 7Flags. Due to some communication hiccups we had to inform Subaru to work with Alan as the original glass vendor was becoming less civil about the situation. Thankfully 7Flags, once again, covered the repair. This time it was done correctly through the dealership. We are so thankful that 7Flags is an upstanding company that takes responsibility in its mistakes. Alan did an outstanding job with rolling through the punches and helping us with the roller coaster of a week. We are monthly unlimited wash members and will continue using 7Flags car washes all over Solano County. I still get nervous going through the automated car washes, but feel more secure now that I know that 7Flags takes accountability in its business practices. Thank you again and we will continue on being loyal customers!

Aug 19th I was talked into trying the unlimited car wash for $21.00 (for 1 month). Was not…read moreexplained that we a trial special amount, nor that it was going to be a recurring charge each month. Especially for $31.99. I happened to see a pending charge in back account. I called right away. Was told they couldn't reverse the charge. But, I have another month of unlimited free car washing for $31.99 What kind of crap is that? Companies refund all the time why he couldn't I don't know. I only go there maybe once every 3 or 4 months and I'm too lazy to wash my own car and I told him that. Be careful everyone don't talk to you into something you won't even know what's coming next.

Antoine was great! His attention to detail, his communication, and his dedication to the final…read moreresult. I will definitely be referring his business and using him again!

Had my car detailed today and Antoine did an amazing job! Communication was great the entire time…read moreand he had the car looking better than when it sat on the lot. Would 100% recommend!

Absolutely! I have had the monthly service for several years. I would never go to another place…read more Leo, the manager is absolutely awesome even to the extent of working on the cars himself. I VERY HIGHLY recommend this car wash!!! Joan McLain

Edit includes email in response to owner Bill's comment. Sent to: bill@5starwash.com per business…read morecard. I paid $45.99 for a "premium" wash that includes interior wiping and vacuuming. These services were not completed--the cargo and other areas still had debris, and the door jambs and other areas were not wiped. When I asked for clarification, I received conflicting answers. Instead of resolving the issue, the manager, Leo, escalated the situation by making derogatory and unprofessional comments, repeatedly calling the vehicle "disgusting" in front of others. It is noted I never asked to speak to a manager but he involved himself and immediately escalated the incident. For context, this is my 83-year-old mother's car (she has dementia/my dad died), and I brought it in to begin cleaning it after it had been sitting at her house for awhile. A competent manager would have approached this respectfully--or used it as an opportunity to recommend additional services--not demean a customer especially in the presence of other employees and customers. The situation became more concerning when he threatened to call the police simply because I asked for contact information to file a complaint. As a multi-racial/African American woman, that escalation felt unnecessary and like an intimidation tactic under the circumstances. There was no crime and I had a legitimate reason to be there. Then disturbance was the manager's behavior. Other staff handled the situation professionally once involved, which shows the issue was not operational--but managerial. I attempted to resolve this directly by emailing the owner first but received no response. Based on other reviews noting similar experiences, this appears to be a pattern.

5 stars! Had a…read moregreat experience at Seven Flags Car Wash. The manager, Dino, was incredibly helpful, friendly, and professional, and Stan was just as great. Both of them went out of their way to help and make sure everything went smoothly. It's rare these days to come across people who are genuinely willing to lend a hand and provide great customer service. Dino and Stan definitely made the experience a positive one. Great facility, great service, and even better people. Highly recommend Seven Flags!

Self service car wash, compared to the one in Vallejo it's $5.00 coin operated and also takes card…read morefor 15 minutes unlimited wash. They also have a drying area, I don't usually take up the full 15 minutes to wash my car but when I went towards the end of the evening when it got dark I was surprised they didn't have any outdoor lighting on like the one in Vallejo. They have good quality soap and washers and a nice clean area to clean your cars and tires. And $2.00 coin operated vacuum cleaners.

What a great experience at 7 Flags in Fairfield!…read more From the moment I arrived, everyone was friendly, professional, and genuinely cared about making sure my car was taken care of. Jesse did an excellent job with my oil change and made the whole process easy and stress-free. Russ checked my tires and took the time to make sure everything looked good, and Jeff, the downstairs technician, thoroughly checked everything under the hood to make sure my vehicle was in great shape. On top of the excellent service, my oil change came with a complimentary car wash and interior cleaning, which was such a nice surprise! It's not often you find a team that combines excellent customer service with quality workmanship, but that's exactly what I experienced today. Thank you, Jesse, Russ, Jeff, and the ladies who vacuumed my car for treating both me and my car with such care. You've definitely earned a repeat customer, and I'll be recommending 7 Flags to my family and friends. Keep up the amazing work!

I've been coming to this 7 Flags location for years now. Since my husband and I have a little one…read moreand a fur baby, the back seat of my current car has gotten very dirty (including stains from our dog's rear end when she had an infection). As you can imagine, especially since the weather has been getting hotter, my car also had a stench in the interior. Today, I requested for the exterior and interior to be cleaned. I explicitly asked for the seats to be shampooed/cleaned due to the stains in the back seat. For good measure, I requested for the floor to be cleaned as well. I was quoted a price, which included my member discount and agreed to the service. I was told ahead of time that the wait time for the service would be 1.5 to 2 hours, which I truly appreciated. After about an hour and a half wait, I was notified that my car was done. The gentleman walked me to my car and explained exactly what was done while he allowed me to check out their work. All of the pet stains were gone! The coffee stain that I had on the seat for years was nearly all removed as well! I was very impressed with the attention to detail that the staff gave on my car. Not only was my car clean, but it smelled amazing as well. I wish I caught the name of the gentleman that assisted me today, as I forgot to give him a tip. Customer service was amazing! Staff were friendly and knowledgeable of the services they provide. During the wait, I talked with one of the staff members in the wait area for quite some time. She was very nice and made my wait time fly by. I'll obviously continue to take mine and my husband's vehicles here in the near future.

Quick. Efficient. Keeping my car clean and getting good service at the same time. Will be returning.read more

1 Star Very Disappointed After Being a Long-Time Customer…read more I never thought I would be writing this review because I have been a loyal Quick Quack customer for years. I trusted this company and continued to use their services because I believed they valued their customers. Unfortunately, my experience changed after my husband's commuter vehicle was damaged while going through the car wash. This is not a vehicle that just sits around, it is the car he relies on every day to get to work and is an important part of our daily life. Before entering the wash tunnel, the mirror was completely intact. After going through Quick Quack's equipment, the mirror was damaged. I immediately reported the issue because I truly believed Quick Quack would stand behind their service and work with us to make it right. Instead, I was told they would not take responsibility because the vehicle is older than five years. That response was extremely disappointing. The issue is not whether the vehicle is five years old, ten years old, or older, the issue is that the vehicle entered their wash without damage and came out damaged. What hurts the most is feeling dismissed after being a longtime customer. We were not asking for special treatment; we were asking for fairness, accountability, and for Quick Quack to take the situation seriously. A company is judged not only by the service it provides when everything goes right, but by how it treats customers when something goes wrong. I hope Quick Quack reconsiders how they handle situations like this because loyal customers remember how they are treated.

I dropped my car off for a detail, (i think it was the 5 star)…read more 4 hours and $180.00 later, I thought it to be spotless. I noticed they had missed treesap, and while I wasn't expecting them to fix it immediately, I also wasn't expecting to be told to come back and have it addressed for an additional charge. Disappointed overall and do not recommend.

Quick and simple. The staff was helpful and they offer lots of packages depending on what your…read morelooking for. I got one of their basic deals and you really get what you pay for. Super convenient I will be back again.