I agree with Adam D. that the there is usually a line at the pharmacy, but there aren't many…read morepharmacies in downtown Troy, so this is really the most convenient place to fill a prescription. The rest of the store is clean and organized, and I find that the clerks are more friendly than than those at other stores of this type. One happily went to the stockroom to get an item for me, then even asked if I needed anything else. I have found better prices on some cleaning supplies at Pfeil's, but there are good deals with the Extracare Card.

The space is disorganized and messy. The service is not on par with other CVS locations. A…read morecustomer service representative who was stocking the shelves would not allow me to move down the aisle because they were not finish stocking the shelves although there was room for me to get buy if she just shifted a bit

Easily found what I want. Line wasn't too long just a little bit in the way. Will definitely come…read moreback again

Pharmacy experience is problematic. Customers are allowed to line up for pharmacy and not informed…read morethat the pharmacy closes at 1:30 and standing customers are rudely told to come back later. Inexcusable.

I am super happy with this pharmacy! I take a medicine that needs to be compounded monthly and…read moresince they currently were not compounding this specific medicine, they took the time to research it and came back with the options. The service from the lead compounding pharmacist (and everybody else I have spoken with) has been stellar; I feel comfortable that he knows what he is doing. He has gone out of his way to make sure I am happy with the final product. I really appreciate it as it is a rare medicine for a rare disorder and few compounding pharmacies want to work with it. You can pick up in the store, go thru the drive thru, or have your meds shipped (and shipping is very affordable, only $4 for 2-3 day). Unlike my old pharmacy, they do not spam my phone when my RXes are ready (thanks muchly for that! :)). Getting ahold of them is super easy, you can either call and press option 4 or text. This is the fifth compounding pharmacy I have used in more than a decade for my rare disorder and I could not be more pleased. Please support your local, independent pharmacy rather than a chain (especially evil CVS!). Thanks again!

Sam - the owner- is by far the BEST pharmacist we've ever had in our lives!…read more This is old fashioned personal service at its best. They even deliver if you are in the gender vacinity. What a vast difference between Caring Wellness Pharmacy and Cohoes CVS!

This place is amazing. The workers are so friendly and helpful. It is a pleasure to go thereread more

I usually go to my local Hannaford in East Greenbush, but since I was coming from Troy, it would…read moremake sense to just stop at the Hannaford in Wynantskill. Big mistake. I bought these "fresh" cheese curds that I always buy, which three days after buying had mold on them upon opening up the container. Although the Hannaford corporation is great, it was not worth it to me to drive back to the Wynantskill Hannaford to get a replacement. It makes me wonder how fresh items actually are here when the sell by date is in August. I can say that I will never shop at this location again.

I went to the store 1/31/2025 at about 7:20 pm. I made my way over to the locked case of deodorant…read more There is a button to press to have someone come over. I waited several minutes and went up front and told an associate I needed assistance. They said they would send someone. Other people came to this aisle pressing the button waiting for assistance. at least 10 more minutes passed so I went to the service desk. I told the female at the service desk I have been waiting ( with others) for someone to come with the key. She claimed she would get someone. No one came. The apathy of these employees is digusting.

What can you say about Walmart? They have everything you need a price if you can afford. When you…read moreneed something you can always just go to Walmart and get what you need. Don't have to run to a bunch of places because this place probably has everything.

I am sooooo done with Walmart in Latham NY I place a order get msgs saying waiting on driver next…read moremsg driver p/u your items next msg Delivery Delayed I was supposed to get order btwn 3-5 now 6:10 Called the store Noone answered!Im Done!

Awful. They lost our order when they gave it to the wrong customer. Then it was an hour wait in…read moreline before we gave up and went elsewhere. What a terrible, horribly run store. Thanks for wasting our time and gas. The refund process is a huge pain in the ass. Go elsewhere

Had a prescription put in at 11am today and arrived at 4:30pm and was told prescriptions weren't…read moreready. Now have to wait another hour. This is the 4th refill this has happened too. Not Happy.

I use them today to get my booster shot. The pharmacist they gave me the shot was alright and…read morefriendly. Most staffers were ok and reasonably friendly, albeit one or two. You can usually find items in the store quickly and be on your way.

I'm 55 and have been a steady customer over 10 years. During all those years, I have seen few staff…read morechanges. That tells me that its a good place to work and that they screen employees well when hiring. . It seems drug stores have a terrific way of checking accuracy, so I never count my pills. Also I take my pills strictly as prescribed. One month I discovered a medicine running out half-way. I knew it would be hard for them to believe they made a mistake, but I had to call because the gov won't let me buy more than prescribed and without those meds I feel pretty useless. As expected, the manager found it hard to believe, but I stuck to my story, explaining that I never alter dosages etc. So he looked around furiously and came back a few minutes later with an apology. He was quite surprised to see a failure in the system... I think he muttered something about my meds being in 2 halves, and one had been overlooked. (Perhaps he verified by discovering excess meds in their inventory? I dunno!) . Anyway, its a friendly and professional staff, and I always feel that they listen well to my concerns. A top notch pharmacy IMO. I go there each month, so that's one mistake out of 120+ visits... probably much worse than their normal ratio, too.

02/16/2026 I am a senior that stood in line behind a woman getting her prescription and waited…read moreabout 10 minutes as she was paying a white male came back over to the next counter and started entering his informatio. The woman that was at the counter was now leaving and the clerk was still there as I step up to the counter she left and walked over to the white male customer. I spoke up and that's when I was assaulted with every word you could think of and the white male said he would knock me out someone in the back of the pharmacy said they would call the police. i told the man that I didn't do my years in the military to be shown such racism. Now if you are a person of color this might not be your CVS

This was a really good CVS. The cashiers are extremely helpful. The place is nicely organized. It…read morelooks like they give jobs to the local Albany students from SUNY Albany, or the College of Saint Rose. I have to say that I am also impressed that the corporate heads haven't replaced these kids with machines, as the kids are much better at customer service than the inanimate objects at other CVS locations. Bravo CVS!

CVS Pharmacy is fantastic! They are so helpful, so friendly and extremely accurate, which is so…read morevital with drugs. I really appreciate having someone I can trust within walking distance of my home. Thanks, CVS!

I have been using ConnectRx home delivery service for some time…read more They have been consistently accurate, timely, courteous and very pleasant to deal with. I strongly recommend this pharmacy

great to have as our pharmacy , delivery service is a plus for sure.they call when scripts are…read moreready or refills are needed. great to deal with!