Shoutout to sales manager(?) David! for helping us locate an item in the back room! We went to a CVS and suggested we check the Tiburon CVS. My girlfriend was having a bad day and wanted to find a Hello Kitty greeter that has just been released. We called and David stated he sees the box, but he couldn't get to it till the next day. On the next day, we called and David said he can get to it and have it waiting for us when we arrived. When we arrived, the item was waiting at the register and we checked out with a smile on all our faces. We thanked David and went on our way! Thanks again for the extra mile customer service! read more

A Tiburon/Belvedere resident since 1980, some staff at this CVS location have a superiority derangement syndrome and are oblivious to treating paying customers with even superficial civility. How we complain to senior management? read more

My fiance was just treated wrong by the self checkout person. He was rude and very racist towards her with making unnecessary gestures and rude gestures. Then turn to the white person with all happy smiles and doing the most greeting with happy 4th and having a very different interaction with her. This is very unprofessional and will follow up with management unacceptable we are all paying customers and should not be treated differently because the color of our skin. read more

Pharmacist Roman very rude and disrespectful Both my wife on the phone and me in person Had a very bad experience Thick Russian accent just rude I am considering calling ICE to check on his Credentials See if he legal Anyone else had problems with this guy read more

The CVS pharmacy Tiburon- I don't know what it is but most everyone who works here is extremely rude and blase. They expect you to shout out your birthday or private information instead of coming to the window all the while acting like they are doing you a big favor. Also, count your meds because I was recently shorted on my pills which were expensive. I have never been in line and experienced any rude customers- it is quite the opposite- all of the bad attitude is coming from within the pharmacy. read more

Hi contrary to some of the reviews I am a regular customer at the tiburon CVS. They are all very helpful at times it may get very busy will less staff but they always try their best to take care off their customers. Keep up the great work you all are doing guys. Jenny. read more

CVS in Tiburon! It's really big and fresh. Had Easter season items. I got candy and books on Marin County. This is where I found books on Marin County history. One attendant. Different CVS experience. haha read more

CVS Pharmacy - three books on a picnic table - Drugstores Near Me - Tiburon, California

Virtual assistant un-helpfull!!! Considering moving my business. It would be better if a real person answered the calls!!!

I was waiting to pick up my sister and I thought meanwhile I wait I'll stop by and get a couple things that I need razors and bag of kettle chips and INSTANTLY the cashier white Caucasian male rushed to me with the intention of making sure I was not stealing- Very disturbing. I was racially profiled. read more

This is by far the WORST pharmacy I've ever encountered, living in 6 states over the 35 year period. First, it's literally impossible to reach this pharmacy by phone. This creates multiple issues as other pharmacies can't even transfer over prescriptions since they too complain that they can't get in touch with this place. It seems to be a well known fact in the area. Secondly, the prices are outrageous on common drugs. Since Amazon Pharmacy launched, we've noticed a 50-75% or more savings on the same drugs we were purchasing here. The only time we use the CVS Tiburon pharmacy is for emergency needs. To be fair, we've noticed the same price gouging at Walgreens. Last, the people working the counter are incredibly rude and short with customers (literally, every single time we've gone or called). Now that we've lived here for almost a year, we've learned that everyone in the community seems to already know this. If you are new to the Tiburon/Belvedere community, save a trip and just sign up for Amazon pharmacy. Or make the extra drive to Safeway pharmacy in Strawberry village. The staff there are very friendly and they always pick up the phone. read more

Roll up Saturday mid afternoon for a scheduled test. Results received Monday morning. Very efficient! Negative BTW! read more

CVS Pharmacy - For the halibut... getting COVID-19 test - Drugstores Near Me - Tiburon, California

bizarre CVS. massive store in prime real estate in downtown tiburon but is regularly completely empty. unhelpful and curt staff and very few of them. you would think precious real estate in a place like this would either have a CVS with better service and more food/drink items or may be the town would be better off with something more useful in this plot of land read more

Words fail me! Disorganized, erroneous handling of insurance billing, arguing with a customer in front of me, a deleted prescription . . .‍ Do yourself a favor and go anywhere else. read more

The Persian male pharmacist is the absolute rudest, most horrible uncivilized employee. Hangs up on you, interrupts you, and doesn't fill prescriptions. Impossible to reach anyone. It's so bad that I have to sit for an hour in the drive-thru just to ask a question cuz they don't answer the phone! read more

I love this store, great staff and managers my go to store everyday when I get a chance. They have all types of snacks, drinks, necessities needed. read more

Asian pharmacist decided to admonish me about my mother's behavior. I've seen her in action, no tolerance, judgmental, and sour. People working in jobs they're ill suited for. Time after time, I hope to find a smiling face behind the plexiglass at the CVS pharmacy, only to be engaged with a cackling imbecile. read more

The absolute worst pharmacy. My prescription was supposed to be ready last week. Today was my 3rd time to come in and get it and it is still not ready. They say they are understaffed. The new pharmacy manager has taken this place down hill and needs to be replaced. I also pay for this out of pocket. Amazing horrible customer service. read more

I had an inappropriate encounter with a CVS employee at this location. I was going in for an online order pickup in the evening with my friend. I am disabled and it's difficult for me to bend with my knees so there I went bending down forward (not very ladylike I know but what can you do when you have bad discs) to reach for an M&M mini container at the bottom of the checkout counter. My friend nudged me to get back up because someone was behind me and as I was coming up I saw a CVS employee only a step away right at my a** with his groin pointing in my direction. I felt so agrevated and violated at the moment. I had no words for this man's behavior. I gave him a stern look and he quickly reacted and gave me my order. I felt humiliated and personally assaulted. This particular employee has had witnessed several time specifically in the afternoons till night. I had previously seen him acting in hypocritical, angry, and inpatient behaviors with customers at the self-checkouts. I am disgusted at how individuals as such are hired. I am appalled of the encounter and no do not feel comfortable entering into this store. CVS male employee description: white male, short, has a bald spot, has a round belly, in his mid to late 30s. read more

This has been my go-to pharmacy since the Sausalito location closed. They have filled my same 2 prescriptions for years & idk what the disconnect suddenly is but I was harassed and hung up on several times to get something refilled. I don't know what the attitude is here or what's causing the discrimination here, but that is ADA discrimination & now I have to speak to a lawyer about it. Maybe it's bc they've given me months of sugar pills (which I have saved to have tested) & I tried to complain about it & they never answered me. I'm pretty sure one of the pharmacists is someone named Brittany I knew from high school. So you know, Tiburon CVS (or anyone reading really) I was in fact born with Spina Bifida & have several disabilities but because of mentioned medications you've filled for years, I can live a mostly normal life. Your sudden discrimination & messing with my medications has severely debilitated my ability to function & live my life. Just because someone doesn't look disabled, doesn't mean they aren't. And what else you don't know; my health insurance is supposed to be covered for life bc of botched Navy surgeries which my parents sued Balboa Navy Hospital. My high school & family have been screwing around with my insurance info & someone named Brandy Cooper gave me a number you are blaming me for. read more

CVS has real big issues with their employees inability to answer phones in a timely manner. I understand the pharmacy gets busy but the wait time is absolutely unacceptable. You'll wait anywhere from 20-60 mins for them to answer. They place you on hold automatically and then answer the phone to ask you to continue holding. I spent almost an hour and finally hung up because I have things to do. CVS needs to work on a better way to get these employees answering the phones in a timely manner. I've worked answering phones and I understand that they can get hectic but 50 minutes? Completely inefficient. It's unfortunate that to speak to someone you have to physically go to the store, a waste of time when you should just be able to call and get your question answered. read more

CVS Pharmacy - Held for 50 minutes before finally hanging up. - Drugstores Near Me - Tiburon, California

I'm not going to lie, I use to absolutely hate this pharmacy when I moved to Tiburon about two years ago. However, over the past year they have really become great. The previous people I dealt with that had attitudes no longer seem to be there and I've had nothing but great experiences this past year. The pharmacist, John, is really really amazing. He has always helped me manage my prescriptions (and my dogs) get them filled on time/ early, and helped me out tremendously when I was switching insurances. He is really knowledgeable and generally caring. I'm happy to have a pharmacy and pharmacist I can trust as they seem to be few and far between. read more

I bought 2 of an item because a sign on the shelf said the second was half price. I discovered later that I had been charged full price for both. I returned to the store and asked for a refund. The clerk said I should have entered my phone number to get the discount. I told him that no one told me to.do this and how is a customer supposed to know that the discount isn't applied without a phone number? He then became very rude, told me he was refunding the appropriate amount and that I had nothing to complain about. Things got worse from there. I wonder how many other CVS customers have been over charged because no one told them to enter a phone number? Also, this is but one of many bad experiences at this store. read more

The pharmacist at CVS Tiburon is an awful, terrible not very nice person. She is a doctor wannabe. She interfered with prescriptions because she didn't like what doctor prescribed. So instead of doing her job, she made it difficult to fill rx, delayed rx, would hold on to Rx's and not fill them, and was really rude about it all. She needs to learn some boundaries. Additional training is in order, or a new pharmacist. read more

I'm not a fan of the pharmacy or the staff in the pharmacy. There is really no place to get a vaccine that feels private. However, I do love the CVS store (front) and the friendly staff, especially the manager David. It is a pandemic and my husband and I are told to go home and make an online appt. for Shingles and TDaP shots. There was no line, nobody in the carline either. I just went to Safeway where they give you a 10% off your groceries if you get a vaccine and offer a private place. read more

If I could post a minus star, that would be the ticket. Due to the convenient location of this particular CVS, I stop in from time to time. And, almost every time I have popped in, I have to deal with a particular cashier. This young man truly goes out of his way to create discomfort for the customer. At first, I thought it was just me. And, then I watched him exact the same behavior on several other customers. He is aggressive. Period. He is overwhelming with his words and behaviors. It's a level of chaos that I have never experienced with any other type of cashier in my life. He doesn't so much greet you as you walk through the door but singles you out and just about shouts, "Hello! What are YOU here for?!" He then asks unrelated questions. It's very confusing and in your face. Upon checking out ~ he will badger you again with unrelated questions while he is answering himself and not making eye contact ~while he is trying on different accents. He has a chaotic way of communicating that is totally unrelated to anything that is going on. I actually spoke to his floor manager months ago about this after I watched him completely confuse an elderly woman who was just trying to pay for her items. The floor manager claimed that they do not discriminate at CVS. And, I was informed that this particular employee has Asperger's and ADHD. She was not interested in hearing about my experience or observations. She seemed totally offended that I was trying to speak with her about this. I was totally confused after this conversation. I have worked in customer service my entire life. I would never think to attempt to create discomfort for my customers. I like people. I enjoy humans. I like bringing joy to others with a smile. That is what I know to be true customer service. And, I know, if one is experiencing mental health issues, one does not exact that pain on a customer. And, this man is like a kid in a candy shop. I have watched him, most recently, in the past two weeks exact whatever anger or hurt is going on with him onto all of his customers as I was there waiting in line to be checked out and with increasing anxiety. And, now I am done. Maybe it's a sign of the times. Maybe it's incredibly difficult to work at CVS. Maybe CVS employees are not paid enough to care. Whatever the case, after this evening, I am not in need of whatever CVS is selling. I will wait and drive to the next town over for a tube of toothpaste another day. Good Gawd. WTF happened to Tiburon?! read more

Worst pharmacy ever, avoid if you can. Rude staff, long lines and even if you've waited in line for 30mins. if you get to the window just as a their lunch break hits they won't help you. In fact, they won't even answer a questions. Incredibly rude group. read more

THE worse CVS anywhere. They have no clue what they are doing. They text you that your prescription is ready, you go down there and they say it's not ready. This happens all the time. Sometimes they send you the text 3 days after you picked it up. Sometimes they have had the prescription for 3 -4 days and still not ready. read more

We spent the day in SF but spent the night in Tiburon. We could've gone home but since the kid has to start school soon, we decided to make it an overnight trip. My wife booked a room at a nearby hotel and to my chagrin, I didn't have a toothbrush so I spent the night with stinky breath and decided to make an early morning trot to CVS. The store front looks nice and to me, it gives it the appearance that it is bigger than it really is. It seems like all CVS's have their own individual floor plan so it took me a minute to figure out where the toothbrushes and Tylenol were stashed. When I was there, they had a bunch of employees stocking the whole store so not to interfere with the busiest part of the day. The cashier was an older lady and was pleasant. She asked if I needed any assistance and I told her I was browsing after finding what I needed. It appears the local residents of Tiburon have issues with this store but MAYBE....just maybe it's the people who live here???? As long as I can remember, this whole area has been known to be...should I dare say it?....Snooty? I recall a Johnny Carson show with Rodney Dangerfield dissin Sausalito and Sausalito is just a stones throw from here. I'm definitely sure the "normal" folks working the service industry can't afford to live here. I'm guessing even the firemen and possibly the CVS pharmacist don't live here. Maybe it would help to recognize and treat "regular" folks with civility and you'll get better service in return???? Just a thought, suggestion and observation from distant visits during my younger years. Maybe it isn't true. Anyways, my experience was okay. Nothing out of the ordinary. Later today I'll be back in EG in my ordinary middle class house and neighborhood. Tiburonites are probably ecstatic I left after perusing my review. read more

John the pharmacist is amazing, hands down the best pharmacist I have ever known. He is compassionate, knowledgeable, responsive and professional. He provides the most incredible personal service. I will keep using CVS pharmacy as long as he is there. And he's super nice!! read more

I am so surprised at the level of lack in care and Customer care service at thus location. Only one employee could be seen helping the ridiculous line that I waited in. So glad I don't live near here. #corporate should have a manager's head. read more

CVS Pharmacy - Drugstores Near Me - Tiburon, California

Don't believe the store hours. Tried to get some things while here visiting. Website says 11, I called, recording said 11. 9:45, closed.

This is one of the worst pharmacies I've ever been to. At every step of the way they do everything they possibly can to make the life of the customer as hard as possible. Their obstructive, difficult, and at many times completely unavailable even when you're at the window right in front of them. read more

Called pharmacy, asked about a well known medicine. Had no idea. Finally got to speak to the pharmacist "John" if that is even his real name. Incorrect information about the medicine. Refused to identify himself. Refused to give me the store number. Refused to let me talk to the store manager - Represented himself as the store manager. When was a pharmacist ever a store manager? Not likely. Not doing business with CVS again. read more

This pharmacy is very incompetent and rude. Have over charged me many times and then blame me in spite of the fact that I am fully insured and have the best insurance money can buy. The clerk today said he would continue to overcharge me because he didn't like me. Made me wait another 30 minutes to get price corrected. Pharmacist in charge was very passive and ineffective. Very unprofessional. read more

I was so happy when CVS opened here in Tiburon some years ago, and I've never had anything but good service, especially at the pharmacy. What a relief to have such a store right here, so I no longer have to drive out of town to get what I need. The people who work at CVS has always been kind, courteous, helpful, and professional with me - which means a lot what you are sick and need your meds! read more

The pharmacists have the worst service and attitude ever. Changed locations for my prescriptions.

When ever I come to visit my family members who live in tiburon, I can never find what I am looking for especially when it comes to razors and skincare. They have a pretty good selection when it comes to the overpriced luxury brands, but not a good selection on stuff like CeraVe, and Aveeno. My sister also can never find the makeup she is looking for. I imagine that it would be fine to get your prescription filled here, but not great for much else. The staff is very nice though, I'll give them that. read more

Strictly for pharmacy-nice staff and very busy. They try their hardest which is nice to see. Be patient , what they do is time consuming. Thank you- read more

Tran at the pharmacy is a big upgrade vs the past crew. He's a keeper. Hopefully he lasts. Be super nice to him. Solves all issues, is fast, caring and knows about the meds. read more

CVS Pharmacy in Tiburon is the best! Had a challenging situation with a prescription that was transferred from my local pharmacy. Jenna helped me with a back-ordered medicine, and when things got really complicated, John stepped in and got everything cleared up in no time at all! I am impressed and grateful for the team in Tiburon. read more