Definitely could have been better. While my cousin was filling the gas tank, he noticed we had a tire that appeared low in pressure. We pulled out the air gauge in the glove box, checked the tire and yep, we have a slightly low pressure tire. So, we went looking for the on-site air hose that's supposed to be here.
We found no air hose here.
No free air and water for auto purposes is in violation of California Law Business & Professions CODE CH 14.5, which requires to "PROVIDE FREE AIR AND WATER FOR AUTO PURPOSES."
This business had another violation of California Law Business & Professions CODE CH 14.5 as the required sign was missing which is required to be there stating "Every station shall display at a conspicuous place on at or near the dispensing apparatus at least one clearly visible sign which shall read: "CA LAW REQUIRES THIS STATION PROVIDE FREE AIR AND WATER FOR AUTO PURPOSES TO CUSTOMERS WHO BUY MOTOR VEHICLE FUEL. IF YOU HAVE A COMPLAINT NOTIFY THE STATION ATTENDANT AND/OR CALL THIS TOLL-FREE TELEPHONE # 1 (800) ...." sign shall meet the requirements of Sec 13473 13474 with regard to letter size and contrast."
If you don't take care of your customers, someone else will.
Are you chasing your customers away for lack of customer service?
You cannot separate customer service from the bottom line. With so many people competing for business, with today's scarcity of cash, them's that has the gold makes the rules, and customers are all business' gold, so the only ones who will survive this economic downturn are those who know how to give excellent customer service.
Studies show repeatedly that a typical dissatisfied customer will tell 6-10 people about the problem. A typical satisfied customer will tell 1-2 people. It costs 6x more to attract a new customer than it does to keep an old one.
Of those customers who stop doing business with you 68% do so because of an attitude of indifference by the company or a specific individual. About 7-10 complaining customers will do business with you again if you resolve the complaint in their favour. If you resolve a complaint on the spot, 95% of your customers will do business with you again.
How can any business afford to ignore these statistics? As a business owner you stand to lose a lot of money and inevitably your business if you ignore these statistics. As an employee you stand to lose your job if you don't pay attention to your customer's needs.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get customers to come back, your business won't be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
The essence of good customer service is forming a relationship with customers - a relationship that a customer feels that she or he would like to continue. read more