I have visited this CVS location a few times, but only for picking up mobile orders. I've really only interacted with one employee, who was super friendly, especially considering how busy (and probably overwhelmed) she was. I wish I can remember her name to give kudos, but if you go here, you will know exactly who I am talking about. The store itself is fairly large. I don't think have actually walked around the store to check out the aisles and sales. I mostly spent time in the toothpaste/toothbrush aisle to pick up the items for which I was placing the mobile order. There is plenty of parking available, shared by other stores in the shopping center. If I do return, I'll be sure to check out the aisles and take pictures! read more

Had a vaccine scheduled a week in advance. Came in the minute clinic was closed. No communication they closed. Unacceptable.

I went here for my first Covid shot, I had to make a appointment. The nurse was super nice and prompt. She came out and instructed everyone than called your name when she was ready for you. The waiting area is spacious so we were all properly distancing. I'm allergic to everything under the sun so I had to wait an hour to be sure everything was ok, she checked on me and was super professional. read more

CVS Pharmacy - a view of the front desk - Drugstores Near Me - Sterling, Virginia

I was having a mental health emergency and I had been lazy about picking up my meds. Over the last 2 days my sleep schedule was all messed up because of PTSD issues and I got to the pharmacy past 8 but the Pharmacists were still present. I knew If I waited another day I would have a night of nightmares and so I pleaded with the lead pharmacist to let me pick up after hours and she helped me out. USE THIS PHARMACY!!! Amazing care for customers and she is someone who will make this store much money through caring. Thanks so much!! read more

Looks at the feedbacks of the reviewer, they are either four star and above or one. So this looks like depending who is the person serving you. I went for health reason on Sunday afternoon, I came at the appropriate time, and immediately called in. The Nurse Practitioner Ms. S. Lee is very nice, prescribe a prescription and I got my medication from the pharmacy that she sent my prescription. read more

Great location in this small strip mall next to several restaurants and Safeway. Not crowded and everything is laid out well to find. Good customer service. Hope it stays where it is. read more

I shop at the CVS on Edd's Lane quite often and the last few visits to the store I was shocked to see at the checkout (eye level) a collection of SEX TOYS for sale! The descriptions of the items were written boldly on the box so there was no question what the item is..examples are the BUZZY BUTT PLUG, "male" EXTENDER. Why is this at the checkout on display? The store is in a family community and I don't think any parent wants to explain to their kids what the "toys" for sale were used for. I talked to the Manager twice (two different ones) and they said nothing. Why???? read more

I've never had a problem with the pharmacy itself, but I am switching my prescription to a different cvs because there are constantly solicitors standing outside of the doors. read more

We got checked out at the minute clinic, tested positive, and were told that the pharmacy would get our scripts taken care of quickly so we could get back home and rest. The clerk at the pharmacy said the same thing, 10-15 minutes and we should be good. Instead what happened is me that my partner (both confirmed sick with covid) end up waiting in the store for over an hour because every time I checked in with them they told me "oh just a couple more minutes." So I was staying inside the store. THEN, IN THE MIDDLE OF ALL THIS, THEY CLOSE DOWN AND TAKE LUNCH. So then for a half hour, I get to sit and listen to them talk about how one of the people there is definitely sick and might have COVID but they don't feel like getting tested. Do everything you can to avoid this place. read more

Jennifer was so helpful today trying to find my prescription. She called around to other locations and found the unfindable ! She went above and beyond. Appreciate her customer service! read more

Frequently do not have stock on refills -- cannot be bothered to text or call but would rather have you visit in person and waste time.

Pharmacy staff terrible and inconsiderate, family member sick at home and pharmacy staff still inside assisting customers but because they close at 8 they can't help when my prescription is already filled and ready. These people have lost all morals read more

Came here to get my passport photo, the clerk Nana was callous, didn't care how I looked, and the photo ended up not being accepted. $15.89 for two terrible photos, I ended up going to Walmart and getting a nice clerk and they were $7, less than half of what this terrible place charges. I also grabbed some items from a 50-70% off cart and nothing was on sale and it made Nana upset to have to start over, like its my fault. He kept acting like I was wasting his time. Believe me, I didn't want to be there either. I told him his customer service was terrible and should not work with humans. read more

Rude and mean customer service. Usually a sign of poor management, training and a crappy job.

I don't have a vendetta with cvs overall and actually I appreciate most of them but this particular location does a terrible job getting to consumers. They under staff for starters and the line is always at least 4 patrons long and the folks that work there are just past their prime for working on their feet. Not their fault, simply managements. It's atrocious, don't bother. read more

They have the Kodak photo center - please never get rid of this service! It's convenient to print off pictures for so cheap right from my phone (29 cents for a 4x6) read more

The pharmacy service was fast and the gentleman working in pharmacy was very helpful and informative about my prescriptions. I appreciate the additional information and will start dropping off future prescriptions here. Friendly staff. read more

This review is for the Pharmacy only. If I could give them negative stars, I would. I've had a few minor problems with this pharmacy in the past, but I'm pretty chill about things. I understand when they need to check with my doctor's office or if something needs to be ordered. Things get delayed. That's life. This current ongoing saga has become a HUGE inconvenience for me. Two weeks ago, I submitted a new prescription and renewed an existing one. The first one, the pharmacy tech, Adel, told me that he'd have to call my doctor's office to confirm some info for the first one and place an order for the renewal since they didn't have a three month supply for me. Since it was a Friday, I said I'd pick up the prescriptions on Tuesday. Tuesday, my husband goes in to pick up one of his prescriptions with no problem. He asks about mine and is told it'll take a couple more days. I got busy with work and didn't get back to CVS until Saturday. Apparently, they lost the prescription I dropped off and have no record of ordering the renewal. I asked for an explanation. I was told, "I don't know." I asked the tech to put in an order for the renewal because I needed it pretty soon. She said that she'll place an order, but it won't go through til Monday and won't get to the store til Tuesday. I asked her to look into the missing prescription a little further because I physically dropped it off with Adel (who is hiding in the back room of the pharmacy). She typed on her computer and saw that it was entered, the doctor was called three days previous, and no response from the doctor. I asked how long they wait to reach out to the doctor again. She said they should have called again the next day. I just looked at her. (I didn't want to shoot my mouth off.) She said she'll personally call on Monday to touch base with them. So, here we are on Wednesday, nearly two full weeks later. I called the pharmacy. I ended up speaking to Adel. He had no idea what I was talking about with the new prescription and told me I had to go back to the doctor and get a new one. I told him no, that was unacceptable, since I already brought one in and handed it to him (Adel) personally. I told him that another pharmacy tech was able to find it in the system the past Saturday, and that maybe he try looking again since someone else was able to find it. When asked about my renewal, he said it wasn't ordered yet. I asked to speak directly to the pharmacist. I explained to the pharmacist my out right displeasure with dealing with the staff. The medication I needed was for diabetes. Had I know that they were going to delay service, I would never have trusted them to handle my medications in the first place. In total, this has taken me 12 days, and I STILL don't have my meds. This will be the last time I deal with this CVS pharmacy. Needless to say, I'm absolutely furious. read more

Choose a different CVS location to fill your prescriptions. It is worth the extra 10-15 minute drive if it's further away. This CVS is poorly managed and the staff is not well trained. I am in the process of transferring my prescriptions to the CVS in Target 45130 Columbia Pl Sterling, VA 20166. The staff at the Target CVS has been proactive, quick and precise so far. Kelli has called me three times in the past few hours to give me status updates on my prescriptions. I love it. Problems I've had over the past year with the 110 Edds Lane CVS: * 30 MIN WAIT at least to pick up prescription even if I already received a text alerting me that my prescription is ready for pickup AND even if I'm the only one in line! * MESS UP YOUR ORDERS. There has only been one time in the last twelve months that they have filled one of my prescriptions correctly on the first attempt. ... My baby just woke up so I cannot finish listing the specific negative aspects about this location, but please don't waste a year of heartache like I have. Just use another CVS location! read more

This is the worst pharmacy I have ever encountered. Every single time I fill a prescription - and I call them in days in advance - there is a problem. Usually, they either tell me they are out of the medication or the prescription isn't ready. My last prescriptions said they had two and three refills left - the label is dated from three weeks ago - and I called to refill it. When I arrived yesterday afternoon I was told I had no refills left and they needed to get my doctor's approval. This was after I waited 20 minutes in a long line and was then directed to sit in a scuzzy looking chair until they could "straighten it out". There were at least a half a dozen or more patrons waiting behind me. And I'd had enough. I complained to the manager, who argued "this never happens" after I told him that it pretty much happens every time I get something refilled AND there were three other people waiting for the same reason off to the side. If I could give this place a zero star rating I would. It's worse than what I'd imagine waiting in line for water in hell would be like. Stay away from this pharmacy if you'd like to keep your sanity intact! read more

They don't even deserve one star, worst pharmacy ever!!! They miscounted both mine and my husband's pills and blamed us for it. They never admit to any personal responsibility or make an attempt to fix it and this wasn't the first time. I'm all about second chances, but they completely blew it and don't even care. They basically called me a liar. I will never use this pharmacy again and neither with my friends. I'm telling everyone I know!!!! read more

Wow. Don't bother ordering any photo products online. I ordered thank you cards 4 days ago. Got the confirmation emails and a phone call this morning saying I forgot to pick them up. After 4 people searching for it for 10 mins they told me to find a picture on my phone and make a card from their kiosk and they'll print it. But he couldn't help me get the photo on the kiosk. I finally told him the point of ordering online was so I didn't have to sit here for an hour waiting for pictures and that I am going to Walgreens or somewhere capable of printing pictures. What a waste of my time... This is the second time they lost my order so I guess I'm the dummy for going back after the first time they lost it. read more

I have gone here thousands of times. Staff is always courteous and helpful although they often seem overworked or stressed out by the high volume they deal with. Nevertheless, you can always expect reliable service every time. Each pharmacy tech is knowledgeable and can work with your insurance system. The one area of improvement I see would be to have one or two more pharmacist working behind the counter. Otherwise, I believe you will have a positive experience with this pharmacy. Pharmacy phone number is 703-444-1115. read more

I always used to go to the CVS in Fairfax, VA the one off of Lee Jackson Memorial Hwy in the Greenbriar shopping center, there was the occasional delay during busy hours but I never once had any issues. I started going to the CVS on Edds Ln in Sterling when I moved here two years ago. This place is awful. I have never once had a smooth or fast transaction. No matter how busy this staff can't seem to get it straight. Yesterday's events take the cake. I walked in around 3pm on Sunday 2/28/16 to drop off four paper prescriptions. There was a woman who was nice and greeted me behind the pharmacy counter, I gave her the prescriptions along with my new insurance information which she wrote on the back. She asked me when I would like my prescriptions filled. I explained that I needed them that day, before they closed but I would be out running some errands and would return. She wrote my down my cell (also on the back of the prescription) and said they would text me when they were ready. I left during my errands I kept checking my phone but nothing, finally around 5:30 or so I called (I was only a few mins away) It took a long time before someone actually picked up the phone. Finally a woman answered I explained that I was checking on my prescriptions and wanted to pick them up, she checked the system and told me I didn't have anything in the system. She asked when I called it in, I explained I physically walked in with prescriptions in hand. She said nothing was in the system and tried to exit the call. I said now hold on, I really need to check to see where they went. She explained they were very busy, I explained I had dropped them off at 3pm. She placed me on hold. After a while she got back on the phone and explained that they had no prescriptions there and again tried to exit the call. I told her I walked into the store around 3pm talked to a woman who wrote all my information on the back of the prescriptions (I think this jogged her memory) she said Oh that was the pharmacist who took those in. I explained I was very concerned that they lost my prescriptions, she said she would have to check with the pharmacist and call me later, I explained I was not getting off the line until she did and I would wait. Another several mins she came back on the phone told me they located the prescriptions I told her I would be there in 5 mins she told me it was 7 mins after 6 pm and they were closed.... You would think that since it was their fault they would stay a few mins later to make sure I was able to get my prescriptions since they made me wait, lost my prescriptions and delayed me. Nope, they do not care about customer service or quality. I explained how upset I was that they kept me on the phone so long to locate my prescriptions and that if they had placed them into the system when I first dropped them off that this would not have happened. The woman could care less. She said they would contact me again via text when my prescriptions were ready. Here it is 9:30 pm on Monday and no call or text. This will be my last prescription fill at CVS you have ruined any good experience I have ever had. read more

I give them 1 star because of the numerous times they messed up on my prescriptions. everytime I go to get my rx they say I have none. I'm a diabetic and I even ended up in the er because they said I had no refills and that my Dr. was not returning their calls. Yet my refill was waiting in the basket for a week. No reason for me to have been without my meds. Then My doctor sent a rx for 180 pills. but they gave me the one that they were holding for a week saying that was my refill. Again when it was time to pick up my refill, again they screwed up and gave me 60 not the 180 that my Dr. Sent. They said That was my refill. Wrong again! They realized they owed me 120 pills. My daughter went to get my meds and they said there was nothing there, AGAIN! Instead of the front person looking for the meds in the basket, she says there is nothing, because the computer said it was filled. I called while my daughter waited and informed them that they needed to look in the basket! MY GOD How incompetent can they be!!!! i'm going back to safeway. I never experienced this at safeway. read more

I visited here regularly till I had enough. The staff here is extremely rude .. unprofessional and thier prices are 10 to 20% higher than other pharmacies. Get This... 1st instance they filled up wrong prescription for my wife. I must have walked up to my car and returned back to the store to let them know of the error and they told me they cannot refund me my Co Pay for 25 dollars because I took the medicine out of the store and came back... everything was sealed..yet it was against the company policy...she told me that I should have checked the medicine while I was standing there on the counter. Mind you it was their fault and not mine (and they already bill my insurance in 100's for the drugs......2nd instance my doctor switched my Blood pressure medicine with a brand that wasn't covered by my insurance. They instead of calling the doctor... fax them an order to switch back my medicine to another alternative medicine off course the fax was not responded back on time and their office got closed. I had 150/110 Blood pressure when I walked out of the Doctor office. The pharmacist told me to come back on Monday after two days and get my medicine. Upon me telling her how important I needed these meds... she told me either I pay up full price or wait till monday (which was after two days.)...she told me that I will not die if you didn't have blood pressure medicine for two days (these were her exact same words). I landed in emergency again with high blood pressure the same night where the doctor were able to help my blood pressure come down read more