The male pharmacist lacks people and communication skills. If you don't have patience to read it all, just skip to the end. (**) Twice, this pharmacy has had trouble getting one of my prescriptions in stock. Neither time did they offer an apology or anything in the way of getting it from somewhere else. The first time I did eventually receive it - fine, it's not something I take every day. This second time, I ordered it via their automated system as usual......they texted me that it was out of stock (again) but would be in soon. Then 5 days later......they texted me it's too soon to refill, so I went into the store to find out what was going on. The only thing two things they told me were that (1) the meds should be in any day and (2) they would make a note on my account and could refill it on 12/26. By 12/26 I had not heard anything so on 12/27 I requested a refill via their automated system, which said it would be ready the next day 12/28, by 3:00. I didn't make it in until 12/29, but I get there and they tell me.........my prescription expired and I needed to go back to my Doctor. NO phone call, text or email to that matter. Again, the last thing they told me was they could refill on 12/26. Naturally I was pretty heated and frustrated by the whole lack of communication. Long story short, in all this, he never apologized for any of the miscommunication or lack of stock and then proceeded to tell me that he would not refill anymore of my prescriptions ever again.
** And despite the fact that I had inquired at least three times in one month about the status, the male pharmacist literally told me that I was as responsible as they were for managing my prescriptions and then with a smirk on his face he looked me in the eye and said, and I quote: "You don't need the refill anyway. You still have some." We immediately transferred all our prescriptions to the CVS in Kings Mills where I met the absolute nicest pharmacist staff who were beyond pleasant! read more
