Never had an issue with the pharmacy. However, it irritates me to no end that their minute clinic does not take walk-in appointments despite what the website says. read more

CVS Pharmacy - They do not take walk-ins. - Drugstores Near Me - SMYRNA, Georgia

Came by to pick up a prescription at 1:30pm today and the woman working the drive through mouthed "we're closing for lunch" as she proceeded to lower the blinds. The soonest I could make it back was 8:23pm and they're closed again, completely out of my prescription that I need tonight and now have to pray that they'll let me get it tomorrow. Save your time and switch to Amazon Pharmacy, really disappointed in the service here. read more

My physician submitted a prescription this morning at 10:00 a.m. I called at 1:30 p.m. to check the status, but I couldn't get past the virtual answering system--which repeatedly stated that I had no active prescriptions--to speak with anyone in the pharmacy. On my third attempt, I was finally able to leave a voicemail, and someone did return my call. I was then informed that the staff was on their lunch break and would begin working on the prescription once they returned. I was told it might be ready between 2:30 and 3:00 p.m. If you need medications filled promptly, this may not be the best pharmacy to rely on. It appears that prescriptions are not processed until you manage to reach someone directly. read more

Very rude techs and pharmacist. Please don't ever go here. I've had horrible experiences with the people that work here. They are VERY rude, will hang up on you and mock you for the scripts you are getting whether it is for yourself or a pet. The pharmacist actually hung up on my vet!!! read more

I came here looking for batteries and decided to take a look around. To my surprise, I found a rather large footprint store with a drive thru Rx and Health Hub clinic inside. This location is at a busy intersection of Spring Road and Atlanta Road. Inside, store was quite clean and large. Easy to go hunting around for something small. The Duracell batteries (CR 2016 and D size) that I needed were in stock, sort of hard to find for a small remote control so lucked out. They just bright out some candies and Easter food products. I really wanted some peeps but decided to hold off on the little yellow marshmallows for now. But lots of snack options here. Check out was painless. The staff person asked if I wanted to join the Care Pass program. I wasn't sure what it was but signing up gives you $10 bucks off. Might be worth checking out and considering if you go to CVS often. Pretty nice corner store for incidentals in Smyrna. read more

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my scheduled appointment was 40 minutes ago, and I'm still sitting here waiting to be seen.

Absolutely the worst experience with this pharmacy staff. In the 4 months that I've been a customer, they've lost my Rx, deleted my Rx before transferring to another location and late refilling my meds. Incompetence, lack of knowledge and rudeness seem to reign at the location. At the very least, drop the attitudes read more

Went here for the rapid Covid test just before I went to visit my daughter in New York. Although I have no symptoms I just wanna make sure I am not asymptomatic. The test itself was simple but now they make you have a minute clinic exam which I think you have to pay for even though the test is free because it's covered by the care Zack CVS needs to make their money. Therefore I am giving them two stars because this is an unnecessary visit with minute clinic. There's a little shack on the side where you enter and go into a temporary cut that says CVS health. Test takes around 10 minutes. You do have to wear a mask. And reservations are required! This rapid test is not valid for traveling to Hawaii read more

CVS Pharmacy - Rapid Covid test self administering - Drugstores Near Me - SMYRNA, Georgia

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This CVS is located at the corner of Atlanta and Spring Road and is our go-to in the area! While the store is your average size, the parking lot is smaller so be careful coming in and out of this spot. The store is always well stocked, organized and clean. They recently went through a minor renovation where the clinic area was upgraded and updated with check in desks, waiting areas and additional patient rooms. I have been here to be seen in the clinic, pick up prescriptions, medicine and other items. Each visit has been solid from entry to exit. Service is good here as well from the pharmacy to the front counter clerks, never an issue! As mentioned, this is our go-to quick service pharmacy in the area! read more

Carol Alexander one of the very best employees a company can have. Please recognize her for her out standing customer service. it was a pleasure to have her help me yesterday. She is an asset to your company. Adrienne L read more

REVIEW FOR RAPID COVID TESTING ONLY They call you & you go into the white hut, your vitals are taken, you take the test then wait in your car for another phone call. Then you go to inside to the minute clinic, they take some more vitals & give you your test results. They were very friendly & the whole process was easy. Overall it took about 40 minutes because a lot of people were there getting tested. read more

This CVS' pharmacy staff is so unprofessional and rude. For a brief moment they had a new female pharmacist working at this location and when she was there things ran smoothly. Now the male African pharmacist is back and things are chaotic. When you try and call they won't answer the phone or if they do, they will slap you on hold and never return to the phone. My doctors office sent several prescriptions to be filled and they never filled them saying they needed insurance approval. Mind you these are the same medicines that I have been having filled over the years. Called my insurance company and they said pre approval was not required. These employees all need to be fired. I wished my insurance company Aetna would end ties with CVS pharmacy. Do better! read more

Waited 11 days for insulin until I was forced to just go to a different pharmacy because I didn't have any left. I doubt it's this CVS's fault, but CVS in general needs to do better. Kinda unacceptable to have to wait so long for life-saving meds read more

I had to transfer my prescriptions here due the other one closing up the road and I'll be finding yet another place to transfer them to. I had the worst experience with the pharmacy here , they all were yelling at each other when I walked up no one wanted to wait on me, not even a hi how can I help you just .. ya name. They called we're calling doctors stupid... I'm really stunned still this all happened. Very unprofessional environment for what should be very professional considering they are prepping medication. This store also needs some upkeep ... mold in the coolers .. will not be coming back . read more

The pharmacy customer service 1. Ignore the customer and they will go away. Don't ever give them eye contact or they may actually get their request in. 2. Pretend you didn't get their prescription. This is especially helpful when they are about to close and you just spent 2 1/2 hours at the urgent care to get this prescription but now can't get the prescription filled. 3. Tell the customer that you'll help them after they close and throw in a 'I promise'. This is a classic trick. Then yell at the customer and tell them that "you" stayed "late" for them to try to make them feel guilty. 4. Fake phone call. Pretend you're on the phone so you can't help someone. This is called health 'I don't care' read more

They don't answer the phone for the most basic of questions. This is a post-pandemic issue. CVS cares about you - but it's the workers who don't care what happens to you. read more

This is by far the worst service ever. As a provider I don't understand the level of customer service at these locations now. For my wife to be told to relax because she was promised FREE DELIVERY of her medicine ( which by the way she was promised 2 day) is just ridiculous. It's not the first time as a Corporation they have double dribbled the ball. Even the district manager just makes excuses and not really providing a solution. My recommendation is to just transfer you prescription to Publix or heck The medicine shoppe if you can. Even the CVS in Target is not any better and their attitudes are horrible. Faith just stares at you like a deer in headlights and Pauline well let just say my momma said if I don't have anything nice to say ....... CVS @ jubilee seems to be the best option if you have to use them. read more

awful service at the pharmacy today. had my prescription called in at 10:30, came by at 1:30 and was asked me to come back around 3. okay sure i can do that. came back at FIVE and was told they will have it in another hour i don't know how long it is supposed to take to fill a prescription but 8 hours seems excessive and extremely disappointing. if only the pharmacist had offered even a little bit of sympathy or empathy, i wouldn't feel so frustrated but the woman DID NOT CARE. read more

This store needs customer service improvement. I've been coming to this CVS pharmacy for over a year to pick up my prescriptions and purchase products. On Saturday 9/25 at around 2:30pm, I picked up my prescription. On my way out, I threw away a piece of tissue paper in the trash can in their Minute Clinic. I didn't cough or sneeze into it. There was no one in their clinic either. Suddenly, a young girl with braids yells from behind the cash register in front of a weekend crowd of customers with anger and irritation. "MAM, THERE IS A TRASH CAN OUTSIDE IF YOU WANT TO THROW YOUR TRASH!!!!" I couldn't believe it! I couldn't believe how angry, petty and senseless she was. All this yelling over a piece of tissue paper? She treated me like I was a five-year-old. If CVS doesn't want customers to throw trash inside their store, they should have signs. I didn't respond to her Tik Tok level of drama and walked out. Later that afternoon, I received an email survey about CVS and I eagerly responded. A kind staff pharmacist, Vincent Ohaya, responded that evening in response to my situation with apology and concern. Thus, I am giving this review two stars. He indicated that he would forward my survey response to the store manager and haven't heard from them since. I will never go back to this store again. CVS, did you gain anything by her actions? Was it worth it? So, a warning to customers: there is a Tik Tok drama queen trash patrol yelling at customers at this store. read more

Worst pharmacy ever. My urgent care called my tamiflu meds in right away, and they kept saying they did not get them. Their pharmacist keeps telling us that they're closing soon so too bad come back tomorrow, meanwhile I'm in agony with Flu B. My urgent care proceeded to send my prescription in FOUR more times and they are literally saying that "my urgent care must have cancelled it." PLEASE LET ME TELL YOU my urgent care doctor was ON THE PHONE on speaker calling out this lie. They then tell me to COME INSIDE (with flu). My husband went in and fully sat there for twenty minutes while they continued to ignore him, continue saying they won't give it to me, and at 8:00 on the dot proceeded to CLOSE THE PHARMACY GATE IN HIS FACE. I kid you not. They then said to take it to Publix to have it dealt with, which is the second time in a week they have told me to just go to Publix to get the meds because they either don't have them, or won't fill them because the prescription is too much work. Avoid avoid avoid. read more

This would get 5 stars but the parking lot is awful. Other than that I like this location. The pharmacy is quick ,the service is always good and the lines aren't usually long. They have a chase ATM, a red box located on the outside and a good clearance section. read more

CVS Pharmacy - Pick up on aisle 7! - Drugstores Near Me - SMYRNA, Georgia

If I NEVER have to set foot in this specific CVS, again (the STORE and the Pharmacy) I absolutely will NEVER, again. The pharmacy always treats me like crap! No professionalism, no customer service, no empathy, no respect, no LISTENING, no eye contact, and God forbid, you misunderstand something or need further clarification or questions answered, bc they will be of no help. When, they get attitude with me, I present the attitude in return, and then you get to see the other employees (specifically in the Pharmacy) eyeing each other and basically rolling their eyes. AND I called them out on it bc I saw it happen--and I got a snippy little smile in return...and every opportunity she had, she got her eyes back on me to do the "grin" again. I just wanted Rx's transferred-that's it. They said it's been done, but the receiving end pharmacy says they don't have it. I've been in touch w both ends (pharmacies) I just wanted a simple transaction, completed or questions answered as to what I should do next, the attitude and the unprofessionalism was extremely unnecessary! *smile* read more

This pharmacy has the worst track record ever They made me wait in drive through for 15 minutes before even acknowledging my existence at drive through. Then told me my prescription had not been called in and they have nothing for me in their system. When I insisted and told them the prescription was called in 2-3 days ago she was able to let me know no the prescription is in their system but I have to wait yet another 30 minutes. So that would be an hour from the time I got to their drive through read more

Go here all the time, the people are always the sweetest. I get what I need (and plenty of what I don't need) and rack up my coupons. Seriously, no complaints at all! Also the minute clinic was efficient for me and my family, and I have never had a problem with the pharmacy either. Not sure how this CVS is getting any kind of bad reviews, but as a frequent patron of this location, I will continue going because it's always a pleasant and normal CVS shopping experience. read more

If you're looking to get your covid test, I would look elsewhere. This cvs isn't reliable. We showed up 5 minutes early with an appointment, we waited in the car 15 minutes past the appointment time. We tried calling the pharmacy and we were transferred to a number where a woman told us to stay in the car and keep waiting. A woman walked out eventually and told us the covid testing was cancelled. The tester called out because he had COVID. They had no one else to complete the testing. The women told us we should have received an email about the cancellation 15 minutes ago.. we never did. read more

This is one of the worst pharmacies i have EVER dealt with. Each time I get my refills, they decide on how much to give me. My perscription never changes, but the amount THEY give me do. HORRIBLE HORRIBLE. I wish i could say more negative things about this pharmacy. DEFINITELY looking for a new pharmacy to get my prescriptions. read more

I can safely say this is the world's worst pharmacy. I have used them for years...but this last year has been exceptionally bad. I don't know if they had a change in management or what, but nothing here is simple, and the attitudes of the people who work in the pharmacy are terrible. In my particular instance, there have been multiple times I have come in and they have claimed my prescription is no longer valid, etc. When I speak to my doctor, he assures me that this should not be the case. I just came in to get a simple prescription refilled, and for the THE THIRD CONSECUTIVE MONTH they have said they need to get another authorization. It makes no sense, and when I complain, they always blame the computer. Last month the issue was that I had called in my prescription two days in advance, and as informed by the automated system that my prescription would be ready by 9am. I came at 2pm to give them extra time, and of course it was not ready. When I became upset, the pharmacy tech told me it "wasn't her problem" and that they had "nothing to do with the automated system." I let her know that YES, you DO have something to do with the system because you are employed by the company that uses it. I'll be taking my prescriptions elsewhere. Disaster location. read more

Came here for my pharmaceutical needs, and I must say, that trip was the best experience i have ever had from a pharmacist. Both pharmacists actually. I dropped off my scripts via drive thru, and after confirming that we will come back later, we drove off. We were told that my meds will be ready in about 30 minutes, but it did take longer than that. I can see that they were very busy, and there are not a lot of 24 hour pharmacies around this area, so I completely understand. The customer service was impeccable, though. They were very friendly and understanding. Awesome people! read more

I'm usually not this person but this CVS Pharmacy is horrible. I have had nothing but issues from the start. From poor communication about meds being out of stock to just plain in competence. Every time I have had to fill a prescription there has been some kind of issue. Thought at first maybe it was the doctors office nope not the case. YOUR FIRED!! read more

Pharm Tech Porche was the best. Insurance was denied multiple times. She called the company twice to see why. On the second called, she was informed that my card was missing some numbers that they added to the account but not on the card...who does that? Insurance companies,that's who. Had she not did her homework I would have had to leave without a medication I desperately needed. Thank you Ms. Porche!!! read more

I go to this CVS on a regular basis for all my medicines. One time my medicine ending up being over 150 bucks but AMY at the drive thru gave me discounts and coupons which brought in down to 30 bucks. Now that is excellent customer service, looking out in any way to help. She is awesome....Thanks AMY!!! read more

This pharmacy sucks. They leave you on hold endlessly. And the phone hangs up automatically after 15 minutes. They're constantly telling me there's a problem with my insurance ... I have corporate insurance; trust me, it's not canceled. No one tells you their name when you do talk to them.They promise to call right back, and never do - shocker. I'm sick and can't get my medicine because they can't get their act together. I'm switching to Publix Pharmacy now that it's open ... after I get my medicine - whenever that may be. read more

This review is in reference to Yasmine Enmon in the Minute Clinic-- she quickly diagnosed a heart murmur, lined up an ER visit, and then called later to follow up-- talk about efficient, expert care-- many thanks! read more

2.5 stars. I live directly down the street from this 24 hr CVS, 1.19 miles to be precise. My mother is also in close proximity and gets all of her prescriptions filled here. I love that they are open 24 hours and offer drive-thru service on prescriptions. They do NOT boast the least expensive prices for prescriptions, but they haven't been the worst when I've comparison shopped. Their inside store has the usual array of items you'd expect. Sometimes you will find huge deals that can't be beat. They have a photo center here which I've found to be exceedingly expedient with orders (moreso than their pharmacy at times). Outside there is a Redbox where customers can rent/return movies. I love the convenience. Accessibility is a breeze for the disabled. There's several designated handicapped parking spaces in front (which most people respect) that permit easy, direct access into the building. The parking area is really cramped, but this shouldn't be a problem...just an inconvenience that requires mindfulness as you enter and exit the lot. This location does not yet offer beer/wine sales, I believe a license was applied for however. BP across the street can handle that need for you though. They do offer some of the best per-pack cigarette prices in town however. Sometimes there are major clearances, and huge deals can be had (particularly on makeup and food goods) There is access from both Atlanta and Concord roads. Despite very high traffic, I've had no major difficulty. I've only ever had 2 major disappointments from them in the 10 years I've been a patron. 1) how a situation involving a flirtatious clerk was handled (horribly strictly) 2) having the police called on Me and My friend while we sat in the parking lot 15 minutes after having shopped in the store one late night. I don't know what story the employee iterated to the cops, but several descended upon us at once with their GUNS IMMEDIATELY DRAWN! Scary! Even after I showed the cops my RECEIPT along with the item I'd just purchased, they said that 15 minutes sitting there was "too long". This action was completely uncalled for! WTH? Everything else has been satisfactory, and I haven't had any issues in the past few years. read more

Shitty customer service. Rude and slow. Go anywhere else. This particular CVS is the reason I moved everything to publix.

I took a bistro set that I bought on Amazon to CVS to drop off as a return. There was only one cashier and I was next in line. There was a lady who took about 20 minutes to sort through coupons in front of me. I was pretty patient with that. Later another lady walked up named Carol who was part of the management at CVS. I didn't really know that they didn't have tape at the drop off place for UPS because I don't drop off a lot of things and I don't ship a lot of things. Anytime that I've shipped something, they at least had take there. Carol, the manager was very condescending in her tone when she informed me several times that all they do is take the item I'm supposed to have my own tape and I'm supposed to take the label myself. I could deal with the fact that she informed me of what the procedure was. It was the tone that she used as if I was really getting on her nerves because I didn't know that they didn't have tape and I didn't know that I had to take the label on instead of them doing it. I felt embarrassed and attacked. The good part of it is that I will always remember that everything has to be done already when I get there and that they are only a drop off spot, they don't handle packages. I know this because she made it a point to reiterate it several times with her tone. read more

I have been using cvs pharmacy (not this branch for years). This CVS location is by far the worst pharmacy I had to deal with. Collected my meds here for 3 months and each month had difficulty. The 3rd month they ordered the wrong meds. My meds are time sensitive so I could not wait for another order. I ended up accepting a 20 day supply from another pharmacy. Then having to pay new doctor and lab fees all over for the next 10 days supply. I needed a month supply. At no point did they take responsibility, all they did was blame the doctor and told me I should submit the order earlier, I had submitted 5 days in advance, because of previous problems with them. The prescription was correct. I will never go back here. Stay away from this branch. read more

I went to another CVS minute clinic and had a terrible experience so I went to a different one this time. This experience was completely different. There were 3 patients in front of me and the provider got everyone in and out quickly. My wait was only 30 minutes. The provider was very friendly and extremely helpful. I will be going to this minute clinic next time instead of the one closer to home. read more

I submitted my prescription and was told to pick it up at a certain time. I came by around thirty minutes after and the staff made it clear that they hadn't checked the computer. Therefore, they hadn't seen it. Instead of fixing the problem, they told me "come back in a hour or so." This made no sense. It's a one-item prescription that takes no counting. I could've waited five minutes for it. I came back, and I noticed that my prescription was actually warm to the touch. My prescription needs to be refrigerated. To be fair, I gave them another chance. The next month, I came back to see that again my prescription was sitting out. The "in the fridge" comment on the packaging was comical. Obviously it was warm again. The second time, the guy who checked me out was wearing jeans and a t-shirt. He looked like he just got there or was just about to leave and didn't bother getting his name tag or lab coat. I'm certain if I performed this way at my job, I wouldn't have one. read more

The minute clinic here leaves a lot to be desired... I've used before and had no problems but the old nurse on today sucks my hold in line was at 4:45 it is 5:25 still waiting ..to top it off some idiot that was due before me arrived at 5:20 and got taken ahead of me... if your late you forfeit your spot in my opinion if my appt was for 4:45 hers had to be 4:40 wtf read more