I hadn't intended on writing a review but when I saw the less than stellar reviews (mostly from many years ago) I felt compelled to write one. I had gone to this CVS for a few years and then moved so I went to another location for a while. It was fine but since I'm in the area frequently I decided to return to this location. I've always had my prescriptions filled promptly and have found the staff to be polite and professional. Prior to CVS I used another well known pharmacy that was so horrible my family and friends joined me in switching to CVS and after that experience we truly appreciate the wonderful service we receive at all locations but especially this one. read more

This is an a-ok and somewhat older CVS and it's located at the quiet and convenient intersection of Crawford Ave and Main St. We drop by on occasion when in the area. Their adequate parking lot is never busy which is nice. We always use self checkout at any CVS, so there's not much need to interact unless we have a particular question. A-OK. read more

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Last year a prescription was filled as a dose pak (which was tossed at me) instead of the prescribed 45 pills. When I went back the other pharmasist was surprised and had it redone. Several months ago a presc for a 90 day was filled for a 30 day at the price Walgreens gave it for a 90 day. When I said something the pharm reluctantly said ok 90 then each 30 day was Walgreens 90 day for a total cost of near $300. I didnt get it. Today 2-22 with the potential for a few more customers from the market on main with a few parking in the cvs lot (elderly and handicapped mostly) it was overheard at the coffee shop nearby that the mgr who has never been pleasant was going to have cars towed. Not long after, a tow truck parked in the lot apparently to intimidate. The entire lot at the time had four cars. I thought nothing could be worse than Walg going PE owned. I was wrong. read more

The pharmacy is spot on with my refills. The cashiers always help me with my coupons. Thank you CVS!

I've been coming to this CVS for years. They're quick with filling prescriptions, and they tend to have good sales and/or clearance items. The cashiers are always friendly. I appreciate that they added a self-checkout cash register given that there's usually only one cashier and often times that cashier is also working in the rest of the store, so in the past, there used to be a wait to check out. read more

A few of the technicians are ok but the majority of those here are not very nice. Two pharmacist I dealt with were downright nasty in one instance when I told him I wanted to put the prescription on my GoodRx he through the prescription across the area to another technician who told me it would be another 15 minutes. I'd already waited 10 minutes in line. This is not an isolated occurrence for the most part. The employees here are just not pleasant so know that before you feel prescriptions. Most of my prescriptions that Phil at Mariano's where they are extremely pleasant and always apply the lowest possible discount before I even get to pick up my prescriptions. This is certainly not the case with CVS. read more

You people with all the bad reviews do realize they have like 2 people working in this entire store Have some compassion read more

Since they closed the CVS in Lincolnwood, on Touhy, this location has been my go to. Sure, there's one on Dempster (by the Crab Boil) and another at Devon and Crawford and yet another on Dempster (by China Town restaurant), but this location seems to be the most convenient. It's a bit smaller than most but the parking lot is always clear and the folks there are attentive and crabby - but that's ok, some people are naturally crabby, like having an adorable, crabby cat. Anyway, the items have been well stocked, and there have been no issues. I have always questioned the design of this building, which is on a corner - it could have been made to look so much better. Perhaps they can beautify this building so that it can be more enticing to customers when driving down Crawford. read more

They were sent a prescription at 10:30am. I got a text saying they received it. Waited for it to be filled. Heard nothing. Called at 2. On the phone for 40 minutes and they hing up on me. My dad drove there and they said it was in back order and has been fir months. If thats the case they should have let me know before 3. Then they had the gall to give my dad a number to have the prescription sent to another pharmacy-uh not my job. They need to pay me a pharmacist salary to do THEIR job. Meanwhile my 6 year old triplets are crying in pain and I can not help them. The pharmacy need to be taught how to do their jobs and not pass it on to the parents of sick children. This is a wasted day and unacceptable behavior. read more

Today I went in to pick up a few items and I gotta say Shilpy was the nicest most helpful person I've ever encountered at a CVS! The one on Dempster I always seem to run into a chic that has the biggest attitude for no reason... so this experience was refreshing to say the least. I did tell her manager Mike who didn't seem too interested he just said for me to write something online... read more

This is my go to pharmacy/drug store. The pharmacy staff and service are great (once I told them to take me OFF off auto refill), and I like the confirmations when I order a refill online, as well as the text I receive when my order is ready. The staff all know me and are very accommodating. Regarding the store itself, it is neat, clean, and convenient for just about anything we need for our household; from toiletries and cleaning supplies to office supplies, greeting cards, and select groceries. They can be more pricey than some other stores I frequent, yet they have constant coupons and I appreciate the reward dollars to use towards future spending. I also appreciate that they actually track my spending, and send deals and offers accordingly, which makes me feel like a valued customer. Only one star deducted for the hours. There's another location a bit further away that my mom prefers, because they are 24 hours. They would actually be better for me because I go to work super early, before they're open, and sometimes need things late in the evening. Especially medicine or prescriptions on the occasional emergency! The cashiers at the front are always pleasant, and you can tell they've been trained on customer service skills. In fact just the other day "Aaron" chatted with my daughter and me and was very helpful, not only in helping us locate a specific item, but in making sure I had the coupon for another item, also in how he bagged the few groceries that we had bought. He made sure to bag our small items together, and our eggs separately, which I appreciated! My daughter said I should write HIM a review, he was that impressive! read more

This store is dirty, unorganized and many shells are empty. The new manager has run this store into the ground. The new manager is rude to customers and employees. His behavior this has trickled over to his employees. When the old manager ( I believe her name was Sibi) the store was clean, employees were friendly and the store was well stocked. It looks like a place that is going out of business. read more

do yourself a favor. find another drug store. it takes forever for the pharmacy to answer the phone. store very dirty a generally only one rude person in the pharmacy. i have had several prescription filled incorrectly. often out of stock. friday night 2/3/23 was the last straw. angela in the pharmacy is not a very nice person to deal with. i could go on and on but i don't think cvs will change. art cohn read more

I've been trying to avoid these bad ratings during such harsh times but a big company like CVS has no excuse. This store is DIRTY. I mean it is dirty, the products all have dust on them, your hands are visibly soiled after shopping here, and the best part is; its not busy. What the excuse? Now more than ever should hygiene and cleanliness be a priority. The manager of this location needs a reality check. Please help your shoppers and more importantly your employees with a cleaner environment! Save yourself the misery and visit Walgreens a street north on Dempster and Crawford, doesn't get any cleaner than that! read more

SUMMARY: Don't shop here. Instead, drive 1 mile northeast to the CVS on Dempster for a much safer and pleasant experience. I switched to this pharmacy last summer (after the fantastically run store at Lincoln and Touhy closed and I tried a few other CVS stores). I used to like this CVS, but I believe there was a change in personnel in the last few months (specifically, I no longer see a certain pharmacist). 1) To repeat another recent reviewer, the store shelves and products are filthy with thick layers of dust. 2) Also, the bathroom is always filthy. Giant dead bugs and cobwebs in the corner. Brown smears on the floor (mud? feces?). Overflowing trash can. Makes me wonder how sanitary it is behind the pharmacy counter. (sidenote: In restaurants, the amount of cleanliness of the bathroom is usually in direct correlation to the cleanliness of the kitchen.) 3) Claustrophobic. Like other small CVS stores, the aisles are narrow. Now that Covid is here to stay, they should remove one or more set of store shelves to make the aisles bigger. Or at least remove some of the shelving directly in front of the pharmacy cash registers. It is absolutely impossible to keep a 6 foot distance (or even 3 feet) at the pharmacy registers. At least they got rid of the tables in front of the cash registers (put there when covid broke out) 4) At least one of the pharmacy technicians is incompetent: a) On one occasion, she didn't know how to "inactivate" my older prescriptions and almost started arguing with me when I insisted that it had to be possible for safety reasons. At least she called over another person just before I lost my temper. b) On another occasion, she didn't know how to make any changes to my computer profile. c) And on yet another occasion, during covid lockdown, (and when there was still a 3'x6' table in front of the pharmacy cash registers): She told the person in front of me (who had an issue) to sit in the chairs. She then told me to stand next to that person because she was on the register right next to the chairs. 5) One time they only gave me 50 pills instead of 150 pills. 6) No drive-thru 7) This issue is supposedly is a corporate problem: The CVS robot keeps contacting my doctor's office (without my permission) asking for my prescriptions to be refilled, despite a manually entered "note" stating I don't want them to do so. However, the CVS robot for the Devon Lincolnwood store doesn't do that. But they do keep texting me every month if I want a refill for prescriptions that I haven't filled in almost a year and have archived. I tried to contact CVS directly about these issues before writing this review. However, there is a 10+ minute wait when you call the corporate number to complain. I will no longer fill any prescription or shop at the CVS on Main at Crawford in Skokie. I am also considering changing to Walgreens or other pharmacy. read more

This store is always short on merchandise. And they never seem to replenish the stock. There are always some empty shelves. It always looks like they are on the brink of going out of business. read more

When I need milk and other little things I come here. I've never had a prescription filled at the pharmacy so I can't comment on that. But every time I shop here the employee at the cash register has been friendly. Their grocery area has decent selection, though I don't think they sell alcohol. I drive past a Walgreens to go to this CVS and I usually prefer Walgreens, but my closest Walgreens is crazy busy and not friendly. read more

This is probably the worst cvs I have ever been to. The staff is really mean and hates working there. I live right be there so it's super convenient, however, every time I ask for help or if they have something, they just simply ignore me or leave me waiting just to tell me that they don't have it. I have some friends who worked there, and they said that the management sucks, which makes sense, I guess. read more